Robotics at the service of humankind
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Web Content Article this-result-comes-from-the-x-version-of-this-content on-date May 4, 2021 12:24 PM
5316 Il Resto del Carlino - Ferrara 20210427 RdC FE_HL.pdf 2020-07-20 Press 1 0 Press
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Web Content Article · written-by LUCIA ALGISI on-date Apr 26, 2021 10:57 AM
img_canvas_desktop_fornitori_rev.jpg Largo Explore further No img_canvas_mobile_fornitori_new (1).png Document repository management of Hera_Pro contracts img_canvas_mobile_fornitori_new.png ...
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Web Content Article · written-by LUCIA ALGISI on-date May 20, 2021 1:41 PM
img_canvas_desktop_1Q2024 (2).jpg CANVAS_BE_2023_ENG.jpg img_canvas_desktop_bs ENG.jpg canvas_desktop_BE2023.jpg Desk_1440x540_sezioneInsieme@2x.jpg ok_Innovation for Sustainability_2x_1.jpg...
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Web Content Article on-date Apr 26, 2021 10:01 AM
Canvas_hp_bs_desktop (1).jpg ok_canvas_superhome_ctasingola_desktop_1.jpg ok_dsk_2.jpg ok_canvas_eng1.jpg ok_canvas_desktop_1.jpg ok_Innovation for Sustainability_2x_1.jpg Largo Largo Largo Stretto...
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Web Content Article this-result-comes-from-the-x-version-of-this-content on-date Apr 27, 2021 12:55 PM
5316 QN Economia e Lavoro 20210426 QN_ Intervista al Presidente su bilancio 2020.pdf 2020-07-20 Press 1 0 Press
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Web Content Article this-result-comes-from-the-x-version-of-this-content on-date Apr 27, 2021 12:54 PM
5316 Il Sole 24 ore 20210426 Sole 24 h_Adaptation.pdf 2020-07-20 Press 1 0 Press
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Web Content Article this-result-comes-from-the-x-version-of-this-content on-date Apr 27, 2021 12:53 PM
5316 Gazzetta di Parma 20210425 Gazzetta Parma_Filarmonica Toscanini.pdf 2020-07-20 Press 1 0 Press
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 5:34 PM
Supplies from certified companies Value of public tenders Workplace condition monitoring Of total tenders new vendor qualification system Average score Suppliers Value of contracts null % null %...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 5:30 PM
Workplace accident frequency rate Of training per capita Workers with permanent contracts Employees Women in roles of responsibility of variable remuneration null Worker satisfaction null hrs % %...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 5:25 PM
Customer satisfaction Million euro Below the Italian average NexMeter meters installed 2G meters installed Calls to gas emergency services Respect for quality standards null null % thousand...
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Web Content Article · written-by ANDREA DE CRESCENZO on-date Apr 23, 2021 5:18 PM
New Sustainability-linked Bond 2023 Purpose-Driven Code of Ethics Economic value distributed to local stakeholders Amount of local supplies null Total return Waste treated Energy consumed null...
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Web Content Article · written-by ANDREA DE CRESCENZO on-date Apr 23, 2021 5:12 PM
of water network of remote-controlled plants Value of bills paid by installments Disadvantaged people People hired Gas sensors invested in innovation in two areas: % thousand million null null null...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 4:58 PM
Municipal waste collected and disposed of in landfills Internal water consumption Reusable wastewater Water Leaks Industrial Waste of recycled plastic Recycling rate of municipal waste Sites with...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 4:49 PM
Renewable electricity Energy consumption Greenhouse gas emissions vs 2019 with SBTi calculation methodology Renewable electricity Contracts with at least one energy efficiency solution of...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 3:21 PM
Suppliers Selection and evaluation of suppliers based on technical, economic, organizational quality requirements, and compliance with standards on environment, safety, and CSR, CSV and circular...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 3:21 PM
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 3:16 PM
People Commitment to workers with regard to diversity, work-life balance and welfare, health and safety, and training and professional development. Download this chapter of the report in PDF Annex:...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 3:15 PM
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 3:14 PM
Customers Growth of the customers served and strong focus on the quality of contact channels, fair business conduct, and security of service. Download this chapter of the report in PDF Annex: Data...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 3:13 PM
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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