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Robotics at the service of humankind

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Robotics at the service of humankind

Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.

Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.

Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company. 

Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.

By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems. 

The challenge to make our processes smarter and smarter is just beginning.

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18/08/2021

Job rotation for employee professional development and organizational motives

Job rotation for employee professional development and organizational motives addesa_lidia_thumbnail.png Developing flexible learning opportunities to make people protagonists in their own development is one of our HR strategic goals. One of the main initiatives in this regard is the promotion of circulation of staff in an increasingly common policy of job rotation. 2020 introduced a number of important innovations in the field of in-company mobility: with the introduction of a support channel, the whole company has been given the chance to indicate their own areas of interest and motivational aspects to consider in career evolution in other roles and departments/companies in the Group. Over 450 colleagues have already welcomed this opportunity, laying the ground for exchange activity which has already created some work mobility initiatives. One such example is Lidia Addesa who, after a number of years in the IT Systems Department, embarked on a new experience in the Commercial Innovation and Operations department of Herambiente. “The support channel was a chance for me to indicate my willingness to undertake an internal exchange initiative. I talked to Personnel and they supported me in my application when the right opportunity for me came up”. The company has for some time now offered the possibility of professional experiences in other departments/locations, as in the case of Tobia Desalvo, who enjoyed different experiences in the Central Market Administration and Waste Management department. “Thanks to the internal exchange scheme, my 15 years in Hera have been a journey of discovery within the company. I have been able to expand and develop my existing professional skills, in very different contexts.” no
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18/08/2021

From Padua to Udine: a valuable teamwork experience

From Padua to Udine: a valuable teamwork experience borgato_marco_thumbnail.png 2020 was a year focused on the need for resilience and skilfully-managed changes. This was put into practice by 13 colleagues of AcegasApsAmga who offered their own skills during the summer to colleagues in one of the Group’s companies, ASE, which found itself dealing with an unexpected increase in workload due to the Covid health crisis. This willing team included Marco Borgato, who transferred to Udine for two weeks to take part. Marco, what do you do in AcegasApsAmga? For about 4 years now, I’ve been working in the Water Department in Padua, where I deal with the electrical side of water systems like pumps, transformers, cathodic protection. Often, people have no idea how much electricity is involved in the water system. A multifaceted skill set, then: with the Covid crisis, were you asked to collaborate with ASE? With the end of lockdown, ASE experienced an unexpected increase in workload in a very short space of time, such as the maintenance of electrical systems in schools which needed to be ready quickly for the high school leaving exams. So I was asked to join a team of colleagues in Udine for a few weeks. What did you do during your time in ASE? ASE manages electrical systems in many public buildings in Udine. So, I was able to put my electro-technical skills into practice in various types of systems, such as checking the circuit breakers in a school. Would you recommend this experience to your colleagues if the need were to arise again? Absolutely, yes! It allowed me to meet colleagues from other locations that I would not have met otherwise. There was an instant positive work atmosphere and we became a close team really quickly, all of us trusting each other. no

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A source of clean energy from sewers and wet waste: Biomethane

An investment of Euro 37 million. A plant that disposes of 100 thousand tonnes of organic waste produced by separate waste collection and another 35 thousand tonnes coming from green waste and pruning material. 
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Biodiesel has been developed also from used food oil

Fuel may also be extracted from vegetable oils. Used domestic vegetable oil (such as frying oil) which is recovered by multiutility services via roadside containers and drop-off points, is transformed into biodiesel, which in turn is used to fuel the vehicles used for urban waste collection.
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Bus fuel from trash: Hera's pilot project with "START"

To obtain clean energy to power Ravenna's buses by decomposing waste in landfills. 
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Data, the key to a smart future

From city to "smart city" thanks to data: with our detection systems we can monitor traffic trends, air quality and consumption of public parks. 
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Dialogue with the urban context for new energy: the Borgo Panigale cogeneration plant

District heating is already in itself a "sustainable" and environment-friendly solution, because it can guarantee better performance than traditional domestic boilers. In addition, the plant located in Borgo Panigale ensures lower emissions into the environment, more reliability and greater availability of energy. The system can heat the equivalent of 8,000 residential units. Currently, the turbines can produce 35,000 MWh of energy per year, almost twice as much as in the past.
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Ferrara, the city of "green" heat

What's Ferrara's green secret? It's underground, where a geothermal basin feeds its district heating system. The result? 87% of the thermal energy distributed in the city is "clean" and we avoid about 22 thousand tonnes of CO 2 emissions.
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Hera and General Electric together for energy recovery

We have installed a turbo expander at the R&M stations of Ducati's factory in Bologna. The goal is to recover electricity from the decompression process of methane gas. 
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Hergo Reti: the smart approach to emergency service and maintenance

More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
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Hergoambiente, waste bin speaking

Our 300,000 waste bins are talking. How? Thanks to a "tag" that always tells us where they are, how they are working and if they have been emptied. Find out more about the projects of HergoAmbiente, Hera Group's "smart" system to support waste management services.
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Innovation takes flight and offers a variety of perspectives

Hera Group's drones are alternative and supplemental investigation tools to provide quality services to the areas we serve.
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Interactive financial statements and sustainability reports
The consolidated economic results at 31 December 2023 and the 2023 sustainability report were approved by the Board of Directors of the Hera Group on 26 March 2024
Online report Y2023
2023 sustainability report

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Hera SpA, Viale Carlo Berti Pichat 2/4, 40127 Bologna, Tel.051287111 www.gruppohera.it