Robotics at the service of humankind
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Web Content Article on-date Aug 25, 2021 1:58 PM
null null null null No Find out the purpose of this report. Do you want to learn more about the topics related to climate change? Read the glossary. Find out the Hera Group’s main steps in the...
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Web Content Article on-date Aug 25, 2021 2:18 PM
null null No In 2020 we started a process to align our strategy and reporting with the recommendations of the Task force on Climate-related Financial Disclosure (TCFD). Find out the scenario...
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Web Content Article on-date Aug 25, 2021 12:24 PM
Find out more climate_objectives.jpg The Italian and European climate targets The EU has drawn up a roadmap towards 2030 which foresees the reduction of greenhouse gas emissions, until reaching...
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Web Content Article on-date Aug 25, 2021 12:25 PM
Find out more img_commitment.png Our commitment for energy and climate Contributing to achieving carbon neutrality is part of Hera's "purpose" (as required by the Articles of Association approved...
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Web Content Article on-date Aug 25, 2021 12:22 PM
Find out more img_targets (1).jpg Hera Group's ghg emissions and targets The Science Based Targets initiative has validated Hera Group’s decarbonization targets.
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Web Content Article on-date Aug 25, 2021 12:23 PM
Find out more img_climate_strategy (1).jpg Climate targets In 2020 we started a process to align our strategy and reporting with the recommendations of the Task force on Climate-related Financial...
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Web Content Article on-date Aug 25, 2021 12:19 PM
In this report:
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Web Content Article on-date Aug 25, 2021 12:03 PM
Bianco Bianco Si fascia_finale_mobile_en.png fascia_finale_en.png No null
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Web Content Article on-date Aug 25, 2021 12:00 PM
SI What can families and citizens do? Subscribe to green and energy efficiency offers, choose supply of renewable energy, use several tools to monitor and reduce energy consumption, and do well...
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Web Content Article on-date Aug 25, 2021 11:42 AM
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Web Content Article on-date Aug 24, 2021 2:14 PM
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Web Content Article · written-by Cesare Armandola on-date Aug 24, 2021 10:45 AM
Si Interviews with colleagues Bianco Si GRUPPO
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Web Content Article on-date Aug 24, 2021 10:45 AM
Si Interview Bianco Si GRUPPO
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Web Content Article on-date Aug 23, 2021 1:39 PM
The HERA Group is a multi-utility operating in more than 300 Italian municipalities (mainly in Emilia Romagna, Marche and Triveneto). Hera provides energy services (gas and electricity), water...
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Web Content Article on-date Aug 23, 2021 1:36 PM
Customer served no
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Web Content Article on-date Aug 24, 2021 11:23 AM
Interview with Maurizia Brunetti, Manager of Mains Water Coordination at Hera Spa
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Web Content Article on-date Aug 24, 2021 11:32 AM
Interview with Claudia Gobbi (Facility Management Hera)
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Web Content Article on-date Aug 24, 2021 11:27 AM
Interview with Michele Donati (Waste Management)
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Web Content Article on-date Aug 24, 2021 11:51 AM
Interview with Franco Picchioni, Chief of Hera Information and Cyber Security Management
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Web Content Article on-date Aug 24, 2021 11:55 AM
Lidia Addesa and Tobia Desalvo reveal their exchange experiences within the Group
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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