Robotics at the service of humankind
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Document · written-by ELENA FARRE on-date Jan 19, 2024 2:42 PM
This press release is available at https://eng.gruppohera.it Gruppo Hera Giuseppe Gagliano – Director of Communications and External Relations +39 051.287595 –...
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Document · written-by THOMAS CECCONI on-date Dec 21, 2023 2:10 PM
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Document · written-by Palvi Andrea Tonziello on-date Jul 31, 2023 3:01 PM
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Document · written-by Palvi Andrea Tonziello on-date Aug 9, 2023 12:30 PM
1 Consolidated non-financial reporting drawn up pursuant to Articles 3 and 4 of Italian Legislative Decree No. 254/2016 SUSTAINABILITY REPORT Shared value creation and stakeholder...
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Document · written-by LUCIA ALGISI on-date Mar 13, 2024 5:15 PM
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Document · written-by Davide Donnarumma on-date Mar 9, 2023 12:40 PM
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Document · written-by Palvi Andrea Tonziello on-date Mar 14, 2023 10:22 AM
1 press release Pieve di Soligo - Bologna, 14 March 2023 HERA GROUP AND ASCOPIAVE FINALISE 92% ACQUISITION OF ASCO TLC The transaction represents a strategic step in the business...
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Document · written-by Palvi Andrea Tonziello on-date Mar 16, 2023 5:54 PM
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Document · written-by Palvi Andrea Tonziello on-date Mar 20, 2023 3:12 PM
Conto economico Conto economico consolidato milioni di € 2021 2022 Ricavi 10,555.3 20,082.0 Variazione delle rimanenze di prodotti finiti e prodotti in corso di lavorazione 0.0 0.0 Altri...
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Document · written-by Palvi Andrea Tonziello on-date Mar 21, 2023 1:25 PM
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Document · written-by Davide Donnarumma on-date Mar 21, 2023 1:02 PM
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Document · written-by Davide Donnarumma on-date Mar 21, 2023 1:02 PM
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Document · written-by Palvi Andrea Tonziello on-date Mar 20, 2023 10:31 PM
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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