Robotics at the service of humankind
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press release Bologna, 15 May 2019 Hera BoD approves 1Q 2019 results Consolidated 1Q report shows growing results and a positive contribution coming from all main business areas, in...
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press release Bologna, 25 October 2018 Biomethane, the road to green energy now passes through Sant’Agata Bolognese The Hera Group’s top management and regional alderwoman Gazzolo...
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1 PRESS RELEASE Pieve di Soligo - Bologna, 17 June 2019 THE HERA GROUP AND ASCOPIAVE: A LARGE ENERGY PARTNERSHIP IN NORTH-EAST ITALY The business partnership, through the joint venture...
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press release Bologna, 21 February 2019 Top Utility 2019: Hera in first place for communication The prize was given today in Milan at the seventh edition of the award, which analyses and...
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press release Bologna, 01 March 2019 Energy activities of CMV Servizi and CMV Energia e Impianti to the Hera Group The last formal step on today’s date for the integration of the...
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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