Robotics at the service of humankind
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jun 24, 2020 3:55 PM
SI The Code of Ethics: our reference point Our company purpose is embodied in the Code of Ethics, which is a reference point for us and all the people we work with. The Code of Ethics contains the...
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SI What we are called to achieve today and in the future The Hera Group wants to be the best Italian multi-utility for its customers, workers and shareholders, by further enhancing an original...
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SI The Hera Group confirms its position as one of the top operators among listed companies nationwide, in all the fields in which it operates: Our strategic guidelines envisage a path of...
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SI Strategy and priorities We want to be "activators of the future" also thanks to an integrated strategy[link to the Strategy page] that focuses on "shared value": a new perspective that...
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SI Strategy and priorities We want to be "activators of the future" also thanks to an integrated strategy that focuses on "shared value": a new perspective that combines business success with...
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SI The distinguishing features that people identify us by Citizens and customers have always been aware of the vital need for the services we provide to the local area, and they recognise our...
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SI Our Mission and Values The Hera Group wants to be the best Italian multi-utility for its customers, workers, and shareholders, by further enhancing an original business model capable of...
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SI Visionaries and pragmatists We are both visionaries and pragmatists because we adopt resilient and flexible organizational models that take into account both operational and social needs. In our...
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SI PUNTOnet Find out more Investments in innovative solutions increase the sustainability of smart cities. For this reason, the Hera Group designed , a new interchange hub, where innovative...
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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