Robotics at the service of humankind
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Web Content Article · written-by Davide Donnarumma on-date Jun 24, 2020 4:39 PM
pAXFjv45BLw "The diversity manager acts as a connector, to build synapses within the organization." (Statement of Stefano Venier, CEO Hera Group from April 2014 to April 2022, taken from the...
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Web Content Article · written-by Davide Donnarumma on-date Nov 18, 2020 10:52 AM
i8yXnBKcL4I People's well-being, inclusive working environment that values differences, integrating sustainability into business and work-life balance are among the hot topics that have been...
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Web Content Article · written-by LUCIA ALGISI on-date Jun 24, 2020 4:37 PM
SI Diversity is a synonym of wealth For more than 10 years, Hera has had diversity management in place with the aim of enhancing diversity in the company, combating stereotypes, and promoting...
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Web Content Article on-date Jun 23, 2021 11:21 AM
SI Hera’s cross-skills working group A networking group for diversity and inclusion Transversal to corporate functions, it overcomes sectoral constraints and stimulates corporate best practices,...
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Web Content Article · written-by Davide Donnarumma on-date Jun 23, 2021 11:23 AM
SI Main activities since 2011 Improving working conditions and fostering the exchange of ideas Next steps NO
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jun 24, 2020 4:29 PM
Si Diversity-Manager Bianco Si GRUPPO
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jun 24, 2020 4:08 PM
SI Integrity and anti-corruption The sustainable growth of companies is often threatened by the risk of corruption. Thanks to the new UNI ISO 37001 standard, all companies and organizations now...
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Web Content Article on-date Jul 27, 2021 9:12 AM
SI Our stakeholder NO
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jun 24, 2020 4:00 PM
SI Ethics and Sustainability Committee The Ethics and Sustainability Committee has the task of monitoring the dissemination and implementation of the Code of Ethics and of exercising the functions...
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Web Content Article on-date Jun 24, 2020 3:50 PM
Si Code of Ethics Bianco Si GRUPPO
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jun 24, 2020 3:55 PM
SI The Code of Ethics: our reference point Our company purpose is embodied in the Code of Ethics, which is a reference point for us and all the people we work with. The Code of Ethics contains the...
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Web Content Article on-date Jun 24, 2020 3:39 PM
SI What we are called to achieve today and in the future The Hera Group wants to be the best Italian multi-utility for its customers, workers and shareholders, by further enhancing an original...
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Web Content Article on-date Jun 24, 2020 3:36 PM
Si Mission and Value Bianco Si GRUPPO
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jun 24, 2020 2:52 PM
SI The Hera Group confirms its position as one of the top operators among listed companies nationwide, in all the fields in which it operates: Our strategic guidelines envisage a path of...
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Web Content Article on-date Jul 20, 2020 1:59 PM
SI Strategy and priorities We want to be "activators of the future" also thanks to an integrated strategy[link to the Strategy page] that focuses on "shared value": a new perspective that...
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Web Content Article on-date Jun 24, 2020 2:49 PM
SI Strategy and priorities We want to be "activators of the future" also thanks to an integrated strategy that focuses on "shared value": a new perspective that combines business success with...
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Web Content Article on-date Jun 24, 2020 2:41 PM
Mission and value
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 20, 2020 2:00 PM
SI The distinguishing features that people identify us by Citizens and customers have always been aware of the vital need for the services we provide to the local area, and they recognise our...
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Web Content Article on-date Oct 7, 2021 10:50 AM
SI Our Mission and Values The Hera Group wants to be the best Italian multi-utility for its customers, workers, and shareholders, by further enhancing an original business model capable of...
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Web Content Article · written-by Davide Donnarumma on-date Jun 24, 2020 2:22 PM
SI Visionaries and pragmatists We are both visionaries and pragmatists because we adopt resilient and flexible organizational models that take into account both operational and social needs. In our...
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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