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Robotics at the service of humankind

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  • Water treatment 4.0, between artificial intelligence and predictive technologies

    Web Content Article on-date Aug 4, 2020 3:44 PM

    Modena's smart purification plant is COSTANCE, the prototype of the purification plant of Granarolo dell'Emilia. Two outstanding examples of sustainable water resource management.

    utility4.0 Categoria Progetto: Water Project Innovation
  • What about your bill? Pay it with a click

    Web Content Article · written-by Palvi Andrea Tonziello on-date Aug 4, 2020 3:40 PM

    With our digital payment solutions, you can pay your bills quickly, easily and securely, directly from your smartphone or home PC.

    utility4.0 Categoria Progetto: Innovation
  • The Imola cogeneration plant: state-of-the-art technology for the local area

    Web Content Article on-date Aug 4, 2020 3:32 PM

    Thanks to Imola's cogeneration plant, which produces electricity and heat from a single source, the city and its district are completely self-sufficient in case of blackouts. Find out more about...

    Categoria Progetto: Heratech Project
  • Bus fuel from trash: Hera's pilot project with "START"

    Web Content Article on-date Aug 4, 2020 3:28 PM

    To obtain clean energy to power Ravenna's buses by decomposing waste in landfills.

    circulareconomy Categoria Progetto: Innovation Circular Economy
  • Management Structure

    Web Content Article on-date Aug 4, 2020 12:58 PM

    Si Management Structure Bianco Si GRUPPO

  • Benchmark by Business

    Web Content Article on-date Aug 4, 2020 12:49 PM

    Si Benchmark by Business Bianco Si GRUPPO

  • Financial Benchmark

    Web Content Article on-date Aug 4, 2020 12:48 PM

    Si Financial Benchmark Bianco Si GRUPPO

  • Remote control 2 gallery

    Web Content Article on-date Aug 4, 2020 12:47 PM

    null null null null null null null null null null null null null null null null null null null null null null null null Remote Control Centre Remote Control Centre Remote Control Centre Remote...

  • Free market accordio

    Web Content Article on-date Aug 4, 2020 11:09 AM

    No Hera Luce Hera Comm Go to site Hera Luce S.r.l. Region Municipality Light points Emila-Romagna 40 202.251 Friuli-Venezia Giulia 62 148.919 Veneto 24 97.654 Lombardia 30 43.514 Abruzzo 7 18.955...

  • Work-study programme

    Web Content Article · written-by Palvi Andrea Tonziello on-date Aug 3, 2020 12:55 PM

    SI As part of the activities offered to schools, the Hera Group has stipulated a three-year protocol with the Regional School Office for Emilia-Romagna with the aim of planning courses for...

  • TESTATA Work-study programme

    Web Content Article on-date Aug 3, 2020 12:54 PM

    Si Work-study programme Bianco Si GRUPPO

  • Hera teaches you a vocation... at school accordion

    Web Content Article on-date Aug 3, 2020 12:47 PM

    The project The academic institutions The method The resources The Hera teaches you a vocation... at school project was conceived within the scope of activities for the management and...

  • Hera teaches you a vocation... at school video

    Web Content Article on-date Aug 3, 2020 12:47 PM

    /kNdd6vskuXA 9GDB7EGHcww null null Watch the video Hera teaches you a vocation... at school 2015 Watch the video Hera teaches you a vocation... at school 2013 no

  • Hera teaches you a vocation... at school

    Web Content Article on-date Aug 3, 2020 12:37 PM

    SI Hera teaches you a vocation... at school is an innovative project for disseminating and developing corporate technical knowledge, within the scope of the HerAcademy training activities, which...

  • TESTATA Hera teaches you a vocation... at school

    Web Content Article on-date Aug 3, 2020 12:36 PM

    Si Hera teaches you a vocation... at school Bianco Si GRUPPO

  • Primary and upper secondary school 4 link

    Web Content Article · written-by Palvi Andrea Tonziello on-date Aug 3, 2020 12:30 PM

    null null null null No Hera teaches you a vocation... at school Work-study programme HeraOrienta The Great Machine Of The World and a well of science null null null https://ragazzi.gruppohera.it/

  • Primary and upper secondary school

    Web Content Article · written-by Palvi Andrea Tonziello on-date Aug 3, 2020 12:28 PM

    SI The territory and its community live on knowledge. They are used, transmitted and innovated in the productive fabric, in the places dedicated to study and civil life. The better their quality,...

  • TESTATA Primary and upper secondary school

    Web Content Article on-date Aug 3, 2020 12:28 PM

    Si Primary and upper secondary school Bianco Si GRUPPO

  • School Banner Work-study programme

    Web Content Article on-date Aug 3, 2020 12:14 PM

    Grande Nero Work-study programme The HERA Group has signed a three-year protocol with the Emilia-Romagna Regional Education Department to plan work-study programmes and summer internships. Grande...

  • School Banner A Well of Science

    Web Content Article on-date Aug 3, 2020 12:15 PM

    Grande Nero A Well of Science Science education events and creative encounters aimed at high schools in the territories where Hera operates, an enjoyable opportunity for students and teachers to...

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Robotics at the service of humankind

Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.

Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.

Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company. 

Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.

By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems. 

The challenge to make our processes smarter and smarter is just beginning.

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04/08/2020
Water Project
Innovation

Water treatment 4.0, between artificial intelligence and predictive technologies

Water treatment 4.0, between artificial intelligence and predictive technologies The watchword is innovation. To protect the environment and those who live in it, and to provide quality services. That's always been our belief. But there's more. We need to add another watchword: resilience, the ability to cope with change. And when we speak of climate change, we have learned that innovation and resilience are inseparable. The most modern technologies allow us, in fact, to face sudden changes, turning to prevention, the ability to predict causes and consequences, acting in advance. Image_psbo.png Following this principle, and as the second-ranking Italian operator in terms of volumes of water sold, we have earmarked Euro 830 million for smart technologies in our Business Plan for 2023. In fact, the networks and plants of the water cycle are subjected to increasing stress due to the ongoing climate change, and only our ability to adapt and innovate, has made us an Italian excellence in the industry. The investments we have made are 20% higher than the Italian average - almost Euro 176 million in 2019 alone – and reaffirm our commitment to a circular and regenerative economy, starting with water. In particular, by complying with the requests of the United Nations Global Compact on the sustainable management of water resources, we remain committed to continuously innovate the service to achieve its gradual decarbonisation. This happens not only by using only renewable energy but also through energy efficiency projects and optimisation of the processes involved in the treatment. There are two virtuous examples we are particularly proud of, the Modena treatment plant and that of Granarolo dell'Emilia (Bologna). THE SMART TREATMENT PLANT IN MODENA Blue water, clear water. This is the refrain that welcomes to Modena's smart treatment plant. Its new predictive system, unique in Italy, enables us to improve the quality of the water we return to the environment and to further reduce the energy consumption of our wastewater treatment plant. Here, technological innovation, integrated systems, and efficient use of resources are at the forefront. The project, developed together with Energy Way (the company that develops mathematical models for the efficient and sustainable development of businesses), created a system capable of controlling the oxidation process, a fundamental phase of the wastewater treatment cycle, anticipating the needs of the plant's activities. In fact, the requirements vary according to the water flow rate and the concentration of organic pollutants. The smart controller anticipates, 30 minutes in advance, the condition of the plant and acts beforehand to avoid the concentration of pollutants or energy peaks. The pilot project has yielded positive results, which we are proud of. The Modena treatment plant, which can cope with the needs of 500,000 inhabitants, recorded a 16% decrease in energy used in the oxidation process, compared to a traditional control system, and a further 8.1% decrease in the presence of nitrogen in the outgoing water (a parameter already below the regulatory limits). WELCOME TO CONSTANCE, PROTOTYPE OF THE GRANAROLO DELL’EMILIA TREATMENT PLANT It's just been born, but it's looking very promising. We are talking about CONSTANCE (COntrollo iNtelligente e geSTione Automatizzata per il trattameNto di aCque rEflue). The system is the fruit of a partnership between Hera Group and ENEA (Ente per le Nuove tecnologie, l'Energia e l'Ambiente), is based on machine learning technologies, and can reduce energy and water treatment plant management costs by more than 30%. The prototype has reached a level 7 technological maturity and is ready for industrialisation; the first tests were successfully carried out in our treatment plant in Granarolo dell'Emilia (Bologna). CONSTANCE's main innovative feature enables us to remotely manage multiple treatment plants and to estimate in real-time the percentage of pollutants entering the plant, such as nitrogen, reducing them and thus returning cleaner water. "At Hera, we place technological innovation among the fundamental pillars of our management and development strategy. With this in mind, in 2017 we formed a partnership with ENEA to build projects of common interest," says Franco Fogacci, Water Director of Hera. "The experimental test project of ENEA's CONSTANCE controller at our treatment plant will allow us both to further develop skills, know-how, and transfer new technologies into real applications on an industrial scale, for the benefit of citizens and the environment", he concludes.
Focus
04/08/2020
Innovation

What about your bill? Pay it with a click

What about your bill? Pay it with a click Once upon a time there was paper-based billing. As soon as you saw the envelope in your mailbox you would start the usual rant: get the postal payment order, find the cash, and above all, a lot of patience to face the endless queues at the post office or at the tobacconist's. Today: your bill is digital and you pay with a click, from the comfort of your home and with your smartphone. bolletta (1).png No, it didn't take a time-travel machine to get to here. What only a few years ago seemed unthinkable, was our commitment to make Hera an even more digital company. Our mission has always been to fulfil the needs and requirements of our customers, who nowadays show that they want to express themselves through smarter ways of consumption. Such as digital payments, which can transform a repetitive and even somewhat boring activity, like paying bills, into a fast, simple and safe routine; the environment also benefits because by doing so, we contribute to reducing the use of paper. Today, there are several digital solutions (add links to The Bill > Bill payment page) that we offer our customers to help them pay without queues, without wasting time and without any risk. Thanks to our partnership with Unicredit we were the first in Italy to generate no fewer than 6 million virtual IBAN codes, which we communicated in bills or invoices. Thanks to this customers can complete their payments directly from their Internet banking site, quickly and easily. Thanks to its multi-bank and multi-channel approach, CBILL also lets our users make payments from the dashboard of their online bank, providing complete and integrated coverage of the entire bill collection process, from notice issuance to settlement. Many customers have subscribed to the Online Services of the Hera Group or use our myHera app . For them we thought of two even smarter payment methods, such as Jiffy/Bancomat Pay, with which you just need to enter your mobile phone number to be debited from your current account, and Amazon Pay, which is directly linked to your Amazon account and your default credit cards. There are a total of 149 digital wallets that we have made available to our customers, such as Masterpass, Pay with Postepay, and Apple Pay, which simplify payments via smartphone or desktop, providing a transparent and straightforward user experience. The digitalisation of our services is one of the pillars of our path towards the UN’s 2030 Global Agenda, in line with the European Union's strategy for creating a digital single market. "In 2017 alone, we invested Euro 78 million in projects designed to spread digitalisation, in areas such as smart cities, data analytics, business intelligence, Utilities 4.0, circular economy, and customer experience. We are already the most digital utility company among the 13 examined in a survey by Utilitatis, but that's not enough. The service sector is constantly changing, and the partnerships we have entered into are crucial to making a quantum leap and addressing the needs of our customers”, explains Stefano Venier, CEO of Hera Group from April 2014 to April 2022. Servizi Online Hera My Hera Android My Hera Apple no https://servizionline.gruppohera.it/auth/hera/login?goto=https:%2F%2Fservizionline.gruppohera.it%2F https://play.google.com/store/apps/details?id=it.gruppohera.app&hl=it https://apps.apple.com/it/app/my-hera/id1245611790
Focus
04/08/2020
Heratech Project

The Imola cogeneration plant: state-of-the-art technology for the local area

The Imola cogeneration plant: state-of-the-art technology for the local area What do the Town Hall and the Municipal Library of Imola have in common, but also the theatres, the old and the new hospital, the Alberghetti Technical Institute, and the municipal swimming pool? They are all connected to the district heating network served by the Imola Cogeneration Plant, the pride and joy of the Hera Group. An extremely cutting-edge project that in 2019 celebrated the tenth anniversary of its foundation, confirming it is one of the most innovative and efficient plants in Italy. centrale cogenerazione cogen (1).jpg Let's take a step back. What is cogeneration? It is the combined production of multiple forms of secondary energy, such as electricity or heat, within a single integrated system powered by a single primary energy source, which can be fossil or renewable. This process can save around 40% of energy compared to the production of electricity and heat separately in conventional power plants. The Imola cogeneration plant, housed on a site of over 5 thousand m2, is perfectly integrated into its surrounding landscape. It is powered by natural gas and has an electrical power of 80 MWe, almost enough to satisfy the Imola area's entire annual electricity demand. With a thermal capacity of 65 MWt, it can support both the current peak loads required by the district heating network and the basic thermal load expected with future connections. Moreover, since it can operate "as an island", the power station can continue to supply electricity to almost all the users connected to the Italian grid even in the event of a power blackout, making Imola and its district perfectly self-sufficient. In 2019, the Imola cogeneration plant produced 257,900 MWh of electricity and 118,785 MWh of thermal energy. The plant provides high performance from both the production and the environmental points of view, combining low levels of atmospheric emissions with significant energy savings. We have achieved many goals in recent years, but we are not going to stop: in 2020, in fact, we are working to reduce the power plant's water consumption further.
Focus
04/08/2020
Innovation
Circular Economy

Bus fuel from trash: Hera's pilot project with "START"

Bus fuel from trash: Hera's pilot project with "START" _PG_9554.1555590488.jpg To obtain clean energy to power Ravenna's buses by decomposing waste in landfills. We are not talking about the future, but about what has already come true, thanks to an innovative waste treatment plant in Ravenna. It adds another important element in the effort to reduce environmental impact and optimise waste management. The project is funded by the Emilia-Romagna Regional Administration and the European Commission, and is designed to highlight the advantages of using green natural gas. Which ones? It can contribute to replacing fossil energy sources with renewable energy sources; it can be used in the transport sector by contributing to achieving the 10% share of biofuels; it can provide logistics savings thanks to the extensive Italian natural gas network; and can be integrated with other renewable energy sources. The biomethane is collected from networks inside the landfill, and from there it is channelled into a container where it is "purified" by removing the carbon dioxide and other gases in it. From there, it reaches a tank and is used for refuelling. For now, the biomethane produced by the plant will power the buses of "Start Romagna" (Romagna's public transport company), and the pilot project will last about two years. But this is just the beginning. For the Hera Group, this is the second biomethane production facility, after the one in Sant'Agata Bolognese, which produces green energy by treating mowing, pruning and organic waste from separate waste collection. Landfill in Ravenna no http://ha.gruppohera.it/plants/composting/biometano_project/082.html
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A source of clean energy from sewers and wet waste: Biomethane

An investment of Euro 37 million. A plant that disposes of 100 thousand tonnes of organic waste produced by separate waste collection and another 35 thousand tonnes coming from green waste and pruning material. 
Focus

Biodiesel has been developed also from used food oil

Fuel may also be extracted from vegetable oils. Used domestic vegetable oil (such as frying oil) which is recovered by multiutility services via roadside containers and drop-off points, is transformed into biodiesel, which in turn is used to fuel the vehicles used for urban waste collection.
Focus

Bus fuel from trash: Hera's pilot project with "START"

To obtain clean energy to power Ravenna's buses by decomposing waste in landfills. 
Focus

Data, the key to a smart future

From city to "smart city" thanks to data: with our detection systems we can monitor traffic trends, air quality and consumption of public parks. 
Focus

Dialogue with the urban context for new energy: the Borgo Panigale cogeneration plant

District heating is already in itself a "sustainable" and environment-friendly solution, because it can guarantee better performance than traditional domestic boilers. In addition, the plant located in Borgo Panigale ensures lower emissions into the environment, more reliability and greater availability of energy. The system can heat the equivalent of 8,000 residential units. Currently, the turbines can produce 35,000 MWh of energy per year, almost twice as much as in the past.
Focus

Ferrara, the city of "green" heat

What's Ferrara's green secret? It's underground, where a geothermal basin feeds its district heating system. The result? 87% of the thermal energy distributed in the city is "clean" and we avoid about 22 thousand tonnes of CO 2 emissions.
Focus

Hera and General Electric together for energy recovery

We have installed a turbo expander at the R&M stations of Ducati's factory in Bologna. The goal is to recover electricity from the decompression process of methane gas. 
Focus

Hergo Reti: the smart approach to emergency service and maintenance

More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
Focus

Hergoambiente, waste bin speaking

Our 300,000 waste bins are talking. How? Thanks to a "tag" that always tells us where they are, how they are working and if they have been emptied. Find out more about the projects of HergoAmbiente, Hera Group's "smart" system to support waste management services.
Focus

Innovation takes flight and offers a variety of perspectives

Hera Group's drones are alternative and supplemental investigation tools to provide quality services to the areas we serve.
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Interactive financial statements and sustainability reports
The consolidated economic results at 31 December 2023 and the 2023 sustainability report were approved by the Board of Directors of the Hera Group on 26 March 2024
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2023 sustainability report

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