Robotics at the service of humankind
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Document · written-by Palvi Andrea Tonziello on-date Jul 28, 2022 11:12 AM
Hera SpA/Certificato Hera S.p.A BVI AFNOR XP X 30-901 07.06.2022 ING.pdf HERA SPA Registered office: Viale Carlo Berti Pichat n° 2/4 – 40127 Bologna (BO) Bureau Veritas...
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BILANCIO DI SOSTENIBILITÀ 2020 2021 SUSTAINABILITY REPORT Creating shared value and involving stakeholders: the story of a company committed to leaving a mark. But not a footprint 4...
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Share capital evolution Evolution 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 N. shares issued (mln) 1,489.5 1,489.5 1,489.5 1,489.5 1,489.5...
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Financial profile mln € 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 Average cost of money (%) 2.9 3.0 3.5 3.7 3.6 3.7 3.8 4.0 4.1 4.4 4.4 4.2 4.2 4.3 Short t. fin....
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P&L Profit & Loss account million € 2020 2021 Sales 7,079.0 10,555.3 Change in stock 0.0 0.0 Other operating revenues 467.8 400.1 of which non recurrent 0.0 0.0 Raw Meterials (net of...
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1 HERA S.P.A. Registered Office in Bologna at V.le Carlo Berti Pichat 2/4 Share capital Euro 1,489,538,745.00 Registered with the Bologna Register of Companies Registration...
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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