Robotics at the service of humankind
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Web Content Article · written-by LUCIA ALGISI on-date Jun 29, 2020 1:46 PM
No Archive Diversity and inclusion in Hera Group Investing in Hera means investing in sustainability, diversity, equality and inclusion Hera began to make efforts in the area of inclusion...
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Web Content Article · written-by LUCIA ALGISI on-date Jun 29, 2020 12:58 PM
SI Hera brings its own strategy into line with universal principles concerning human rights, the environment and the fight against corruption. Its approach to sustainability management has been...
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Web Content Article · written-by ELENA FARRE on-date Jun 29, 2020 12:57 PM
SI Sustainability and creating shared value are the fundamental traits of our company and define its purpose, which strongly reaffirms our commitment to the energy transition, circular economy and...
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Web Content Article on-date Jun 29, 2020 12:50 PM
dkA5xQMoRyA Economia circolare no A leader in Italy in the Energy, Water and Waste management sectors, all of which are environmentally fundamental, the Hera Group’s priority is to sustainably...
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Web Content Article on-date Jun 29, 2020 12:35 PM
Grande The adoption of an environmental and energy management system in order to protect the needs of today's community and that of the future in a context of sustainable development ENVIRONMENTAL...
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Web Content Article on-date Jun 29, 2020 12:19 PM
Si Creation of Shared Value Bianco Si GRUPPO
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Web Content Article on-date Jun 29, 2020 12:15 PM
Grande New waste and scrap recovery solutions to produce biofuels or biomethane New recycled plastic material, e.g., from molecular recycling New recycling options and citizen involvement to...
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Web Content Article on-date Jun 29, 2020 12:13 PM
Grande Energy efficiency improvement solutions inside and outside the Group Development of electric transportation and integrated independent production solutions Reduction of the carbon footprint...
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Web Content Article on-date Jun 29, 2020 12:12 PM
Grande Energy efficiency improvement Development of integrated "Power to Gas" solutions Reuse of purified wastewater Reduction of water consumption and production of water treatment sludge...
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Web Content Article on-date Jun 29, 2020 12:11 PM
Grande Assessment of the material circularity in public lighting by developing a dedicated tool to monitor supplies Development of a new supplier relationship tool Lighting and Telecommunications
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Web Content Article · written-by LUCIA ALGISI on-date Jun 29, 2020 11:32 AM
SI A tool useful to evaluate the Group’s investment case and thus allow those interested in investing in Hera to do so with a full awareness of the return expected by this company from its...
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Web Content Article on-date Jun 29, 2020 11:27 AM
Si Investor Proposition Bianco Si GRUPPO
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Web Content Article on-date Jan 16, 2023 5:15 PM
Si LOOKING FORWARD to the Business Plan to 2026 Bianco No GRUPPO
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Web Content Article on-date Feb 18, 2021 8:49 AM
SI Mergers have been completed with multi-utilities held by public bodies, through share swaps with non-dilutive multiples. The entrance of new “partners” among shareholders has increased the...
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Web Content Article on-date Jun 29, 2020 11:55 AM
Grande A COMPANY THAT IS BUILT TO LAST, AND TO IMPROVE SOCIETY AND THE ENVIRONMENT FOR FUTURE GENERATIONS SUSTAINABILITY AND SHARED VALUE
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jun 29, 2020 10:42 AM
Grande We build our relationships with our customers on impartiality, on focusing on their needs, on quality, on the continuity and security of our service. We recognize the value of listening and...
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Web Content Article on-date Jun 29, 2020 11:55 AM
Grande Hera is committed to combining the creation of economic and social value with satisfying the legitimate expectations of all those with whom it has dealings: customers, employees,...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jun 29, 2020 11:53 AM
Grande PUTTING CUSTOMERS FIRST, AND ALWAYS ADDRESSING THEM CONSISTENTLY SERVICE QUALITY AND EXCELLENCE
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Web Content Article · written-by LUCIA ALGISI on-date Jun 29, 2020 10:05 AM
SI Our priority NO No Sinistra
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jun 29, 2020 11:53 AM
Grande Customer satisfaction is a fundamental element for the growth of a group that wishes to be considered as a solutions provider, capable of understanding its client’s needs and guaranteeing...
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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