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Hergoambiente, waste bin speaking

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Hergoambiente, waste bin speaking

Our 300,000 waste bins are talking. How? Thanks to a "tag" that always tells us where they are, how they are working and if they have been emptied. Find out more about the projects of HergoAmbiente, Hera Group's "smart" system to support waste management services.

What would a waste bin say if it could talk? Probably incredible stories of extraordinary everyday life. But above all, it could tell us some practical information: where it is, if it has been damaged and if the time has come to be emptied. We thought it was impossible to make our waste bins talk. But nothing is impossible when you want to provide a useful service to your local area.

Thanks to HergoAmbiente, the "intelligent" system designed and implemented by the Hera Group to support waste collection and street cleaning, we "tagged" each of the 300 thousand bins of our network, giving them a first name, a last name and a voice. By doing so, we can always be updated in real-time on any information concerning them, from where they are to how they are working, and when they were last emptied. 

With Hera, it's not just the waste bins talking. Thanks to HergoAmbiente's dedicated technologies and cutting-edge IT systems, we have also assigned a unique identity to all other assets, including vehicles, drop-off points, and plants, to locate them in space, organise their activities over time and evaluate the quality of the services we provide. 

It is an extraordinary opportunity at the service of local communities. HergoAmbiente thinks and works as a network, i.e. a network of people and devices interconnected with each other, able to govern all the processes through which its waste management services work: design, planning, operational planning, reporting management, field execution, reporting and... redesigning services, because the data analysis can always help to define and achieve new customized objectives.

What's our objective? To improve the quality, effectiveness and efficiency of services for the local area, optimising resources and ensuring real-time traceability of the waste we collect. A project, in short, the initiatives of which are part of the Hera Group's Utilities 4.0 plan, which is being extended every year with new ideas: in 2019, as part of the cassONetto Smarty smart waste bin project, we developed the innovative functionality that enables citizens to open the electronic waste disposal device using the "The Wasteologist" app, with NFC (Near Field Communication), without using their card.


In its waste management services, HergoAmbiente exponentially increases the value of available information by blending the contexts they are located in, geo-referencing them, connecting them together, and transforming them into a treasure trove of knowledge which can be promptly used to continuously improve the service provided to citizens. With a drastic reduction in data entry and data transmission errors.

Thanks to HergoAmbiente, in fact, it is possible to:

  • know and keep up to date on the number and position of waste containers in the service area and their condition (for example, to know if they have already been emptied and when);
  • seek continuous improvement in the design and operational scheduling of services;
  • track waste collection and street-sweeping  in a timely manner;
  • quickly and flexibly organise the workforce;
  • ensure the timely collection of information from the field sent at the end of the shift by Hera operators and subcontractors that are carrying out part of the services;
  • exactly determine the current "productivity" of a collection centre, a drop-off point or even of a single bin;
  • increase the efficiency of the service for the collection of bulky waste;
  • complement the flow of information from call centres and apps such as The Wasteologist, translating it into corresponding services to be performed;
  • produce reports aimed at carrying out precise analyses of our services, with a view to transparency towards citizens and institutions.

With HergoAmbiente it is now possible to know the real position of the bins in the local area, to know if they have already been emptied and when.


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18/08/2021

From Padua to Udine: a valuable teamwork experience

From Padua to Udine: a valuable teamwork experience borgato_marco_thumbnail.png 2020 was a year focused on the need for resilience and skilfully-managed changes. This was put into practice by 13 colleagues of AcegasApsAmga who offered their own skills during the summer to colleagues in one of the Group’s companies, ASE, which found itself dealing with an unexpected increase in workload due to the Covid health crisis. This willing team included Marco Borgato, who transferred to Udine for two weeks to take part. Marco, what do you do in AcegasApsAmga? For about 4 years now, I’ve been working in the Water Department in Padua, where I deal with the electrical side of water systems like pumps, transformers, cathodic protection. Often, people have no idea how much electricity is involved in the water system. A multifaceted skill set, then: with the Covid crisis, were you asked to collaborate with ASE? With the end of lockdown, ASE experienced an unexpected increase in workload in a very short space of time, such as the maintenance of electrical systems in schools which needed to be ready quickly for the high school leaving exams. So I was asked to join a team of colleagues in Udine for a few weeks. What did you do during your time in ASE? ASE manages electrical systems in many public buildings in Udine. So, I was able to put my electro-technical skills into practice in various types of systems, such as checking the circuit breakers in a school. Would you recommend this experience to your colleagues if the need were to arise again? Absolutely, yes! It allowed me to meet colleagues from other locations that I would not have met otherwise. There was an instant positive work atmosphere and we became a close team really quickly, all of us trusting each other. no
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18/08/2021

The labyrinth hunter

The labyrinth hunter selli_ettore_thumbnail.png A lifetime of interests embodied in a book. Ettore Selli, 32 year old engineer at Herambiente in Bologna, is the author of “Labirinti vegetali. La guida completa alle architetture verdi dei cinque continenti” (”Garden Labyrinths. A complete guide to green architecture in five continents”), which is enjoying great success on radio and TV programmes, and in the press. The book is the result of his passion for Greek myths, adventure and the environment, the latter also leading to his job where he deals with tenders for transport and disposal of special waste in Italy and Europe. “For an environmental engineer like me, working in Herambiente is like coming home. Dealing with waste means working with the environment, it is a way to contribute personally every day to the earth’s sustainability.” His interest in Greek mythology dates back to secondary school: “I attended a classical lyceum, so I grew up with the legends of Daedalus and Icarus.” His adventurous spirit is also rooted in his childhood: “I was a scout for 16 years, I love exploring and the outside life, mountains and trekking. These are passions passed on to me from my family; my father is in fact a geology teacher.” This resulted in his desire to explore garden labyrinths around the world, gardens of all shapes and sizes that unite nature with mystery. In his illustrated book, 420 examples of these labyrinths from all parts of the world are provided, in over 60 countries: from Italy to Argentina, from New Zealand to South Africa. He has visited many of these himself: “I love travelling and, on each of my trips, wherever possible, I always include a visit to a labyrinth”. For more remote examples, he relies on geographical maps and satellite images. He has collected images and information to put together a guide which offers photos, descriptions, historic and particularly botanical background, anecdotes and legends, and geographic coordinates. In the office, procedures have changed during the pandemic, but not the motivation. “I never get tired of my job. Covid has not impeded our work, we have continued to work a lot and hard. Also because the new online working methods have optimised our working times”. What Ettore misses is the normal working relationship with colleagues. “In the office we’re now divided into two teams to avoid the possibility of any infection spreading to everyone. This means that half of the office never meets the other half. Despite this, we have never lost our friendly atmosphere and spirit of collaboration”. no

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Hergoambiente, waste bin speaking

Our 300,000 waste bins are talking. How? Thanks to a "tag" that always tells us where they are, how they are working and if they have been emptied. Find out more about the projects of HergoAmbiente, Hera Group's "smart" system to support waste management services.

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Interactive financial statements and sustainability reports
The consolidated economic results at 31 December 2023 and the 2023 sustainability report were approved by the Board of Directors of the Hera Group on 26 March 2024

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