Hergo Reti: the smart approach to emergency service and maintenance
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Web Content Article · written-by LUCIA ALGISI on-date May 12, 2024 9:24 PM
Bloomberg Hera Q1 2024 Earnings Call (1).pdf Q1 BBNWNRy6J_c https://investornews.gruppohera.it/en/?n=228 Audio recording of the 1Q 2024 video conference.mp3 Financial report as at 31 March...
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Web Content Article · written-by LUCIA ALGISI on-date May 9, 2023 12:33 PM
Transcript Q1 2023.pdf Transcript H1 2023.pdf Transcript Q3 2023.pdf Bloomberg Hera FY2023 Earnings Call.pdf Bloomberg Hera BP 2027 Update Call.pdf Q1 H1 Q3 Y Business Plan Sustainability...
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Web Content Article on-date Aug 26, 2021 10:24 AM
1 colonna SI Annual Report 2020 NO No Financial results as of 31/12/2020 Sinistra
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Web Content Article · written-by Palvi Andrea Tonziello on-date May 11, 2022 12:18 PM
HERA_1Q2022_Transcript.pdf HERA_1H2022_Transcript.pdf HERA_9M2022_Transcript.pdf 21.03.2022-HRA.MI-Transcript FY2022.pdf Transcript BP 2026.pdf Q1 1H 9M Y Business Plan null null null...
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Web Content Article on-date Aug 26, 2021 10:26 AM
1 colonna SI Annual Report 2019 NO No Financial results as of 31/12/2019 Sinistra
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Web Content Article Questo risultato deriva dalla versione {0} di questo contenuto. · written-by Palvi Andrea Tonziello on-date Nov 9, 2021 11:48 AM
Transcript 1Q 2021.pdf Transcript_1H_21.pdf Transcript risultati 3Q 2021.pdf HERA_FY2021_Transcript.pdf 8156009414FD99443B48-2021-12-31-it_preview.xhtml Q1 H1 9M Y Business Plan...
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Web Content Article on-date Aug 26, 2021 10:29 AM
1 colonna SI Annual Report 2018 NO No Financial results as of 31/12/2018 Sinistra
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Web Content Article Questo risultato deriva dalla versione {0} di questo contenuto. on-date Mar 23, 2021 6:06 PM
Transcript_1Q_20.1590659178.pdf Transcript_1H20.1596703225.pdf Transcript 3Q 2020 Transcript_Y2020.pdf Transcript Business Plan to 2024 Q1 H1 9M Y Business Plan Sustainability Report null...
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More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche. These numbers speak for Hergo Reti, Hera Group's platform that effectively manages our operations, maintenance, technical assistance, and emergency response activities.
Efficiency, performance and satisfaction are the key words that have guided us along the development of Hergo Reti, a project included in our Utilities 4.0 plan. Since its introduction in 2018, the "Geocall" IT platform has enabled us to simplify our processes by applying the benefits of digitalisation to emergency response activities. In the past, the persistence of paper documents or data accessible only from a fixed location slowed down operations. The need for constant telephone contact with assistants and the use of multiple devices for different functions did not improve process efficiency.
Today, thanks to "Geocall", everything has become accessible via smartphone: from the technical information of the user systems to the data on service personnel, up to the creation and allocation of the work phases, the consultation of multimedia documents attached to the work orders and road navigation to the location of the report.
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