Hergo Reti: the smart approach to emergency service and maintenance
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Web Content Article · written-by LUCIA ALGISI on-date Nov 29, 2023 3:06 PM
Sinistra Immagine bolla Middle Card 3 - Prevention and control Prevention and control for safe water Every day, new substances are released into the environment.<br><b>To ensure the safety of...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 30, 2023 10:19 AM
Sinistra Immagine bolla Middle Card 5 - PSBO PSBO: the gentle giant that protects the sea of Rimini <b>By 2024, Rimini's beaches will be 100 per cent safe-to-swim, thanks to the Optimised Seawater...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 29, 2023 3:02 PM
Destra Immagine bolla Middle Card 2 - Kamstrup meters Kamstrup meters: sentries that can listen to the network <b>The IQFlow2200 meters are able to listen to the network</b> thanks to a built-in...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 29, 2023 10:25 AM
SI Innovative and concrete projects NO No Sinistra
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Web Content Article · written-by LUCIA ALGISI on-date Apr 25, 2024 10:49 PM
Among the new features, from 20 November 2023 on the Hera_Pro portal it will be possible to handle all the necessary administrative documentation required from suppliers after they sign contracts...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 16, 2023 5:11 PM
SI Contracts Management NO No Sinistra
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Web Content Article · written-by LUCIA ALGISI on-date Nov 16, 2023 10:14 AM
SI Manuals This manual provides useful information to create, modify, view, submit, delete and revoke procedures relating to injuries, near misses, accidents, environmental incidents and annual...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 16, 2023 10:11 AM
Sì Webinar Presentations Webinar (part 4) “Digital management of complex contracts-subcontracts and new Vendor Rating model” Go-live of wave 3 of the Hera_Pro portal Management of the Temporary...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 16, 2023 9:37 AM
No Suppliers’ Manuals User management manuals Qualification management manuals Tender manuals <div><img...
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Web Content Article · written-by THOMAS CECCONI on-date Nov 15, 2023 3:03 PM
SI General Manager of Uniflotte S.r.l. She was born in Forlì in 1971. As of 1 October 2023, she is General Manager of Uniflotte S.r.l. and is responsible for managing the Hera Group's corporate...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 15, 2023 2:48 PM
No Information management at supplier-level Information management at contract-level Chat Work Injuries Management Digital management of the documentation supporting the executive part of the...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 15, 2023 2:38 PM
SI The Supplier evaluation process is fundamental to the Hera Group and covers all product categories in relation to signed orders and contracts. It involves continuous monitoring of the extent to...
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Web Content Article · written-by THOMAS CECCONI on-date Nov 15, 2023 2:56 PM
false She was born in Forlì in 1971. As of 1 October 2023, she is General Manager of Uniflotte S.r.l. and is responsible for managing the Hera Group's corporate fleet and waste container business....
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 15, 2023 11:46 AM
Media Quattro <i>Hera_Pro</i> Manuals <i>Hera_Pro</i> Faq icon_sezione_manuale.png icon_faq_hera_pro.png Bianco #08acac #08acac
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Web Content Article · written-by LUCIA ALGISI on-date Nov 15, 2023 11:31 AM
Sì Documentation How to apply to join the supplier list Registration The REGISTRATION process involves entering company and user details and is later completed with the REQUEST FOR QUALIFICATION....
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 15, 2023 11:31 AM
No Being suppliers of the Hera Group Benefits of becoming a supplier Qualified suppliers contribute to achieving the Hera Group’s goals and foster the creation of shared value. Qualified suppliers...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 15, 2023 10:33 AM
Consult the section where public procedures for the purchase of goods are published, as the relevant regulations require the publication of a call for tenders.
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 15, 2023 10:52 AM
Consult the new section containing useful information on the Work Injuries Management process.
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Web Content Article · written-by LUCIA ALGISI on-date Nov 15, 2023 10:30 AM
Transparency and equal opportunities in the management of the supplier list Supplier turnover overview.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 15, 2023 10:16 AM
Log in to the portal or check access requirements and manuals.
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More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche. These numbers speak for Hergo Reti, Hera Group's platform that effectively manages our operations, maintenance, technical assistance, and emergency response activities.
Efficiency, performance and satisfaction are the key words that have guided us along the development of Hergo Reti, a project included in our Utilities 4.0 plan. Since its introduction in 2018, the "Geocall" IT platform has enabled us to simplify our processes by applying the benefits of digitalisation to emergency response activities. In the past, the persistence of paper documents or data accessible only from a fixed location slowed down operations. The need for constant telephone contact with assistants and the use of multiple devices for different functions did not improve process efficiency.
Today, thanks to "Geocall", everything has become accessible via smartphone: from the technical information of the user systems to the data on service personnel, up to the creation and allocation of the work phases, the consultation of multimedia documents attached to the work orders and road navigation to the location of the report.
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