Hergo Reti: the smart approach to emergency service and maintenance
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Document on-date Apr 22, 2021 12:30 PM
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B E relazione e bilancio di esercizio al 31 dicembre 2003 Hera s.p.a. Holding Energia Risorse Ambiente Sede: Viale C. Berti Pichat 2/4 – 40127 Bologna T. + 39 051287112 F. + 39 0512814036 ...
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| The bases and the organisational levers 3SHARED VALUE REGENERATING TO COME FULL CIRCLE RESOURCES COMPARED TO LEGAL LIMITS emissions from waste-to-energy plants. -99% of PM 10 limits...
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ETicaNews ASSEMBLEA STRAORDINARIA IL 28 APRILE Purpose in statuto, la “terza via” di Hera 12 Apr 2021 Editoriali CSR Il gruppo bolognese si aggiunge ai casi di Snam e Sesa...
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Tiratura: n.d. Diffusione: n.d. Lettori: n.d. Dir. Resp.:Giuseppe Di Blasio Servizi di Media Monitoring Sezione:GRUPPO HERA STAMPA NAZIONALE Foglio:1/2 Estratto da pag.:7 Edizione del:19/04/21...
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Tiratura: 88.463 Diffusione: 54.587 Lettori: 50.680 Dir. Resp.:Roberto Sommella Servizi di Media Monitoring Sezione:GRUPPO HERA STAMPA NAZIONALE Foglio:1/1 Estratto da pag.:18 Edizione...
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Tiratura: 122.031 Diffusione: 90.800 Lettori: 1.032.000 Dir. Resp.:Paolo Giacomin Servizi di Media Monitoring Sezione:RIMINI Foglio:1/1 Estratto da pag.:48 Edizione del:20/04/21 Rassegna del:...
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More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche. These numbers speak for Hergo Reti, Hera Group's platform that effectively manages our operations, maintenance, technical assistance, and emergency response activities.
Efficiency, performance and satisfaction are the key words that have guided us along the development of Hergo Reti, a project included in our Utilities 4.0 plan. Since its introduction in 2018, the "Geocall" IT platform has enabled us to simplify our processes by applying the benefits of digitalisation to emergency response activities. In the past, the persistence of paper documents or data accessible only from a fixed location slowed down operations. The need for constant telephone contact with assistants and the use of multiple devices for different functions did not improve process efficiency.
Today, thanks to "Geocall", everything has become accessible via smartphone: from the technical information of the user systems to the data on service personnel, up to the creation and allocation of the work phases, the consultation of multimedia documents attached to the work orders and road navigation to the location of the report.
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