Hergo Reti: the smart approach to emergency service and maintenance
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Web Content Article · written-by LUCIA ALGISI on-date Mar 24, 2021 9:31 PM
Business Plan<br>2023 - 2027 THE STORY OF CONTINUOUS GROWTH Immagine bolla Piano Industriale 2026
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Web Content Article on-date Oct 20, 2020 1:34 PM
Upcoming price events
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Web Content Article on-date Oct 20, 2020 1:32 PM
Code of Ethics Articles of associations Governance report Internal dealing Internal committees Corporate governance system in Hera null null null null null null
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Web Content Article on-date Oct 20, 2020 1:29 PM
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Web Content Article · written-by THOMAS CECCONI on-date Oct 20, 2020 1:27 PM
SI In its mission statement, Hera has declared its intention to ensure continuous creation of value for its shareholders, offering a suitable return on the capital they have invested. DISTRIBUTION...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Oct 20, 2020 1:26 PM
<br>The dividend
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Web Content Article · written-by Palvi Andrea Tonziello on-date Oct 20, 2020 1:23 PM
HeraBorsa
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Web Content Article · written-by Palvi Andrea Tonziello on-date Oct 20, 2020 1:19 PM
SI Shareholders' Meeting of 28 April 2022: 2021 financial statements and dividend rising to 12 cents approved On the twentieth anniversary of its foundation, the Group continues along the path of...
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Web Content Article on-date Oct 20, 2020 1:07 PM
SI Governance System An effective system to assess the complex stimuli coming from the surrounding environment. By-law Governance report Internal Dealing BoD The company's executive body...
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Web Content Article · written-by LUCIA ALGISI on-date Oct 20, 2020 12:55 PM
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Web Content Article · written-by Palvi Andrea Tonziello on-date Oct 20, 2020 12:51 PM
canvas_governance.jpg We work with complete transparency protecting the interests of stakeholders BvCkXW_2czw Mobile - Gruppo - Governance.png Largo Bianco Bordo Bianco To do this, we manage the...
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Web Content Article on-date Oct 20, 2020 12:33 PM
Find out more about the initiatives that we have developed together with the communities in the areas where we operate to create shared value.
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Web Content Article · written-by Palvi Andrea Tonziello on-date Oct 20, 2020 12:31 PM
SI Cookies disabled - content not available Reinventing the city Regenerating resources to move to a society based on the circular economy. Find out more NO No Sinistra
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Web Content Article · written-by Palvi Andrea Tonziello on-date Oct 20, 2020 12:29 PM
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Web Content Article · written-by LUCIA ALGISI on-date Oct 20, 2020 12:27 PM
innovatori__mbl_ENG.png Reuse above 70% of ground in designing infrastructure between 2018 and 2027. Provide electronic bills for 45% of customers in 2027. Continue research and production of...
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Web Content Article on-date Oct 20, 2020 12:23 PM
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Web Content Article on-date Oct 20, 2020 12:20 PM
Find out more rifiuti_organici_biometano.png /-/a-source-of-clean-energy-from-sewers-and-wet-waste-biomethane From organic waste to biomethane. After biogas, Hera continues its circular revolution...
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Web Content Article on-date Oct 20, 2020 12:11 PM
Find out more sostenibilita_innovazione.png /-/nexmeter-the-smart-gas-meter-for-innovation-and-security Sustainability and innovation go hand in hand. Here is Nexmeter, the Gas Meter 4.0.
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Web Content Article on-date Oct 20, 2020 12:10 PM
Find out more innovazione_sostegno.jpg /-/the-recycling-cycle.-with-aliplast-we-breathe-new-life-into-plasticbreathe-new-life-into-plastic Innovation to support the circular economy. Breathing new...
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Web Content Article on-date Oct 20, 2020 12:08 PM
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More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche. These numbers speak for Hergo Reti, Hera Group's platform that effectively manages our operations, maintenance, technical assistance, and emergency response activities.
Efficiency, performance and satisfaction are the key words that have guided us along the development of Hergo Reti, a project included in our Utilities 4.0 plan. Since its introduction in 2018, the "Geocall" IT platform has enabled us to simplify our processes by applying the benefits of digitalisation to emergency response activities. In the past, the persistence of paper documents or data accessible only from a fixed location slowed down operations. The need for constant telephone contact with assistants and the use of multiple devices for different functions did not improve process efficiency.
Today, thanks to "Geocall", everything has become accessible via smartphone: from the technical information of the user systems to the data on service personnel, up to the creation and allocation of the work phases, the consultation of multimedia documents attached to the work orders and road navigation to the location of the report.
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