Hergo Reti: the smart approach to emergency service and maintenance
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Web Content Article on-date Dec 31, 2020 2:18 PM
The Green Economy The “green economy” sector recovers and recycles waste Rifiuti - Numeri.png Read More NO SI Gruppohera Nero
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The tracking system <ul> <li><a href="/group_eng/sustainability/thematic-reports/tracking-waste/tracking-system" style="color:#86c165;">TRACES AND MONITORS </a> the recycling process</li> ...
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Vegetable oil and weee Discover where vegetable oils, textiles and waste from electrical and electronic equipment are recovered. bg_oli_raee.png Read more NO SI Gruppohera Nero
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Separate waste collection Separating waste properly has both environmental and economic benefits! bg_differenza.png Read more NO SI Gruppohera Nero
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Circular economy. how is Hera ranked? bg_obiettivi.png Read more NO SI Gruppohera Nero
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Hera and the circular economy bg_hera_economia_circolare_eng.png Read more NO SI Gruppohera Nero
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Where does separate waste go? mappa_eng_v2.png Read more NO SI Gruppohera Nero
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How much is recovered bg_hera_quanto_recuperato_eng.png Read More NO SI Gruppohera Nero
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Web Content Article on-date Dec 31, 2020 1:53 PM
Tracce rifiuti Desktop Tracce rifiuti Mobile Largo How to give value <br/>to separate collection No Tracking waste No
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Safety and continuity bg_servizio.png Read more NO SI Gruppohera Nero
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More quality, more satisfaction bg_qualita_eng.png Read more NO SI Gruppohera Nero
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Supporting customers in difficulty bg_sostegno_famiglie.png Read more NO SI Gruppohera Nero
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Our presence in the community bg_presenza_territorio.png Read more NO SI Gruppohera Nero
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Market offers with saving and innovation 7 offers to reduce consumptions bg_risparmio.png Read more NO SI Gruppohera Nero
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Fair and honest from first contact bg_primo_contatto.png Read more NO SI Gruppohera Nero
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Sfumato Bianco No NumeriSostenibilita_Mobile_EN_ok.png NumeriSostenibilita_EN_ok.png No
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Web Content Article on-date Dec 31, 2020 12:56 PM
1000 volti desktop 1000 volti mobile Largo No millevolti_txt_eng.1518454176.png Our initiatives for our customers and the community Close to customers, close to the community with innovative...
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Web Content Article on-date Dec 31, 2020 12:03 PM
White certificates An energy saving tool bg_certificati_bianchi_eng.png Read more NO SI Gruppohera Nero
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Web Content Article on-date Dec 31, 2020 11:57 AM
Cooperation and coleness Supporting companies and households bg_collaborazione.png Read more NO SI Gruppohera Nero
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More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche. These numbers speak for Hergo Reti, Hera Group's platform that effectively manages our operations, maintenance, technical assistance, and emergency response activities.
Efficiency, performance and satisfaction are the key words that have guided us along the development of Hergo Reti, a project included in our Utilities 4.0 plan. Since its introduction in 2018, the "Geocall" IT platform has enabled us to simplify our processes by applying the benefits of digitalisation to emergency response activities. In the past, the persistence of paper documents or data accessible only from a fixed location slowed down operations. The need for constant telephone contact with assistants and the use of multiple devices for different functions did not improve process efficiency.
Today, thanks to "Geocall", everything has become accessible via smartphone: from the technical information of the user systems to the data on service personnel, up to the creation and allocation of the work phases, the consultation of multimedia documents attached to the work orders and road navigation to the location of the report.
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