Hergo Reti: the smart approach to emergency service and maintenance
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Web Content Article on-date Jan 9, 2021 4:20 PM
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jan 9, 2021 4:14 PM
Bianco Find out more la_grande_macchina_del_mondo.png They are free programs of educational initiatives promoted by Hera in schools in the served areas, with which students can approach...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jan 9, 2021 4:08 PM
The Great Machine Of The World <br> aged 4 to 13 A well of science <br> aged 14 to 19 Work-Study Programme scuole.png https://ragazzi.gruppohera.it/progetti_didattici/...
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Corporate universities The heracademy workshops Scientific writing mondo_scientifico.png Scientific world Attentive dialogue with innovation and focus and debate on key topics for the future.
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Training activities Innovation and change Employees Employees We believe in training as an indispensable factor for the growth and professional development of people, for the dissemination of...
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HerAcademy organizes workshops aimed at creating moments of discussion and reflection on the Group's strategic activities.
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jan 9, 2021 1:50 PM
5 December 2023.
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Web Content Article on-date Jan 9, 2021 1:44 PM
SI What is HerAcademy? Founded in 2011 with the aim of further developing the skills and behaviors of excellence within the Group, HerAcademy is our Corporate University. Through the comparison...
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Web Content Article · written-by THOMAS CECCONI on-date Jan 7, 2021 11:44 AM
SI Together to build the future Cookies disabled - content not available A large high-growth Group at the service of citizens and businesses Cookies disabled - content not available Go to YouTube...
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More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche. These numbers speak for Hergo Reti, Hera Group's platform that effectively manages our operations, maintenance, technical assistance, and emergency response activities.
Efficiency, performance and satisfaction are the key words that have guided us along the development of Hergo Reti, a project included in our Utilities 4.0 plan. Since its introduction in 2018, the "Geocall" IT platform has enabled us to simplify our processes by applying the benefits of digitalisation to emergency response activities. In the past, the persistence of paper documents or data accessible only from a fixed location slowed down operations. The need for constant telephone contact with assistants and the use of multiple devices for different functions did not improve process efficiency.
Today, thanks to "Geocall", everything has become accessible via smartphone: from the technical information of the user systems to the data on service personnel, up to the creation and allocation of the work phases, the consultation of multimedia documents attached to the work orders and road navigation to the location of the report.
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