Hergo Reti: the smart approach to emergency service and maintenance
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Web Content Article on-date Aug 25, 2021 1:58 PM
null null null null No Find out the purpose of this report. Do you want to learn more about the topics related to climate change? Read the glossary. Find out the Hera Group’s main steps in the...
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Web Content Article on-date Aug 25, 2021 2:18 PM
null null No In 2020 we started a process to align our strategy and reporting with the recommendations of the Task force on Climate-related Financial Disclosure (TCFD). Find out the scenario...
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Web Content Article on-date Aug 25, 2021 12:24 PM
Find out more climate_objectives.jpg The Italian and European climate targets The EU has drawn up a roadmap towards 2030 which foresees the reduction of greenhouse gas emissions, until reaching...
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Web Content Article on-date Aug 25, 2021 12:25 PM
Find out more img_commitment.png Our commitment for energy and climate Contributing to achieving carbon neutrality is part of Hera's "purpose" (as required by the Articles of Association approved...
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Web Content Article on-date Aug 25, 2021 12:22 PM
Find out more img_targets (1).jpg Hera Group's ghg emissions and targets The Science Based Targets initiative has validated Hera Group’s decarbonization targets.
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Web Content Article on-date Aug 25, 2021 12:23 PM
Find out more img_climate_strategy (1).jpg Climate targets In 2020 we started a process to align our strategy and reporting with the recommendations of the Task force on Climate-related Financial...
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Web Content Article on-date Aug 25, 2021 12:19 PM
In this report:
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Web Content Article on-date Aug 25, 2021 12:03 PM
Bianco Bianco Si fascia_finale_mobile_en.png fascia_finale_en.png No null
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Web Content Article on-date Aug 25, 2021 12:00 PM
SI What can families and citizens do? Subscribe to green and energy efficiency offers, choose supply of renewable energy, use several tools to monitor and reduce energy consumption, and do well...
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Web Content Article on-date Aug 25, 2021 11:42 AM
Sfumato Bianco No bolle_energie_EN_mobile.png Bolle_energie_EN.png No null null null null
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Web Content Article on-date Aug 24, 2021 2:14 PM
Sfumato Bianco No bolle_costruire_EN_mobile.png Bolle_costruire_futuro_EN.png No null null null null
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Web Content Article · written-by Cesare Armandola on-date Aug 24, 2021 10:45 AM
Si Interviews with colleagues Bianco Si GRUPPO
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Web Content Article on-date Aug 24, 2021 10:45 AM
Si Interview Bianco Si GRUPPO
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Web Content Article on-date Aug 23, 2021 1:39 PM
The HERA Group is a multi-utility operating in more than 300 Italian municipalities (mainly in Emilia Romagna, Marche and Triveneto). Hera provides energy services (gas and electricity), water...
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Web Content Article on-date Aug 23, 2021 1:36 PM
Customer served no
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Web Content Article on-date Aug 24, 2021 11:23 AM
Interview with Maurizia Brunetti, Manager of Mains Water Coordination at Hera Spa
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Web Content Article on-date Aug 24, 2021 11:32 AM
Interview with Claudia Gobbi (Facility Management Hera)
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Web Content Article on-date Aug 24, 2021 11:27 AM
Interview with Michele Donati (Waste Management)
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Web Content Article on-date Aug 24, 2021 11:51 AM
Interview with Franco Picchioni, Chief of Hera Information and Cyber Security Management
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Web Content Article on-date Aug 24, 2021 11:55 AM
Lidia Addesa and Tobia Desalvo reveal their exchange experiences within the Group
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More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche. These numbers speak for Hergo Reti, Hera Group's platform that effectively manages our operations, maintenance, technical assistance, and emergency response activities.
Efficiency, performance and satisfaction are the key words that have guided us along the development of Hergo Reti, a project included in our Utilities 4.0 plan. Since its introduction in 2018, the "Geocall" IT platform has enabled us to simplify our processes by applying the benefits of digitalisation to emergency response activities. In the past, the persistence of paper documents or data accessible only from a fixed location slowed down operations. The need for constant telephone contact with assistants and the use of multiple devices for different functions did not improve process efficiency.
Today, thanks to "Geocall", everything has become accessible via smartphone: from the technical information of the user systems to the data on service personnel, up to the creation and allocation of the work phases, the consultation of multimedia documents attached to the work orders and road navigation to the location of the report.
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