Hergo Reti: the smart approach to emergency service and maintenance
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Web Content Article on-date Aug 26, 2021 10:56 AM
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Web Content Article on-date Aug 26, 2021 10:57 AM
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 15, 2023 11:01 AM
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Web Content Article · written-by LUCIA ALGISI on-date Jun 20, 2024 6:43 PM
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Web Content Article · written-by LUCIA ALGISI on-date Jun 19, 2024 12:58 PM
For the fourth consecutive year, we are on the podium of the overall index ranking, which rewards Italian companies that stand out for integrating ESG factors into their governance
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Web Content Article · written-by LUCIA ALGISI on-date Jun 19, 2024 12:51 PM
We have confirmed our position as the Italian company that has most fully and consciously integrated sustainability policies into its business strategies. This is proven by the ESG Identity...
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More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche. These numbers speak for Hergo Reti, Hera Group's platform that effectively manages our operations, maintenance, technical assistance, and emergency response activities.
Efficiency, performance and satisfaction are the key words that have guided us along the development of Hergo Reti, a project included in our Utilities 4.0 plan. Since its introduction in 2018, the "Geocall" IT platform has enabled us to simplify our processes by applying the benefits of digitalisation to emergency response activities. In the past, the persistence of paper documents or data accessible only from a fixed location slowed down operations. The need for constant telephone contact with assistants and the use of multiple devices for different functions did not improve process efficiency.
Today, thanks to "Geocall", everything has become accessible via smartphone: from the technical information of the user systems to the data on service personnel, up to the creation and allocation of the work phases, the consultation of multimedia documents attached to the work orders and road navigation to the location of the report.
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