Hergo Reti: the smart approach to emergency service and maintenance
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Web Content Article on-date Apr 28, 2021 3:44 PM
SI The Board of Directors of Hera S.p.A. The shareholder's meeting held 29 April 2020 appointed a Board of Directors, whose mandate lasts from now until the approval of the financial statement...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 2, 2020 3:02 PM
SI The Board of Directors of Hera S.p.A. The Board of Directors is vested with the widest powers for the ordinary and extraordinary management of the Company without any limitations, with the...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Apr 27, 2023 9:06 AM
SI The Board of Directors of Hera S.p.A. The shareholder's meeting held 29 April 2020 appointed a Board of Directors, whose mandate lasts from now until the approval of the financial statement...
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Web Content Article on-date Jul 2, 2020 2:59 PM
In accordance with the provisions of the Articles of Association, and in addition to the definition of the structure of the Group, deliberations on the following matters fall to the exclusive...
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Web Content Article on-date Jul 2, 2020 2:58 PM
Si Read more Bianco Si GRUPPO
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Web Content Article on-date Jul 2, 2020 2:56 PM
Art 1. Application Art 2. Intervention, partecipation and assistence at shareholder meetings Art 3. Verification to legitimise intervention at the shareholders' meeting and access to the meeting...
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Web Content Article on-date Jul 2, 2020 2:53 PM
Si Regulations for shareholders' meetings Bianco Si GRUPPO
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Web Content Article on-date Jul 2, 2020 2:54 PM
SI The Shareholders’ Meeting is the decision-making body of the joint-stock company, and is composed of shareholders or their representatives. This body is entrusted with duties of primary...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 2, 2020 2:48 PM
SI Article 10 of Regulations for shareholders' meetings describes procedures thanks to which shareholders can actively participate to company decisions. Chairman establishes, before the opening of...
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Web Content Article on-date Jul 2, 2020 2:46 PM
Si VOTING AT SHAREHOLDERS' MEETING Bianco Si GRUPPO
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Web Content Article on-date Jul 2, 2020 2:35 PM
Si Tomaso Tommasi di Vignano Bianco Si GRUPPO
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Web Content Article on-date Jul 2, 2020 2:35 PM
Si Danilo Manfredi Bianco Si GRUPPO
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Web Content Article on-date Jul 2, 2020 2:35 PM
Si Alessandro Melcarne Bianco Si GRUPPO
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Web Content Article on-date Jul 2, 2020 2:50 PM
Si Manuela Cecilia Rescazzi Bianco Si GRUPPO
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Web Content Article on-date Jul 2, 2020 2:50 PM
Si Monica Mondardini Bianco Si GRUPPO
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Web Content Article on-date Jul 2, 2020 2:52 PM
Si Giorgia Gagliardi Bianco Si GRUPPO
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Web Content Article on-date Jul 2, 2020 2:50 PM
Si Paola Gina Maria Schwizer Bianco Si GRUPPO
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Web Content Article on-date Jul 2, 2020 2:52 PM
Si Giovanni Basile Bianco Si GRUPPO
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Web Content Article on-date Jul 2, 2020 2:55 PM
Si Sara Lorenzon Bianco Si GRUPPO
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Web Content Article on-date Jul 2, 2020 2:57 PM
Si Duccio Regoli Bianco Si GRUPPO
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More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche. These numbers speak for Hergo Reti, Hera Group's platform that effectively manages our operations, maintenance, technical assistance, and emergency response activities.
Efficiency, performance and satisfaction are the key words that have guided us along the development of Hergo Reti, a project included in our Utilities 4.0 plan. Since its introduction in 2018, the "Geocall" IT platform has enabled us to simplify our processes by applying the benefits of digitalisation to emergency response activities. In the past, the persistence of paper documents or data accessible only from a fixed location slowed down operations. The need for constant telephone contact with assistants and the use of multiple devices for different functions did not improve process efficiency.
Today, thanks to "Geocall", everything has become accessible via smartphone: from the technical information of the user systems to the data on service personnel, up to the creation and allocation of the work phases, the consultation of multimedia documents attached to the work orders and road navigation to the location of the report.
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