Hergo Reti: the smart approach to emergency service and maintenance
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Web Content Article on-date Jul 2, 2020 2:55 PM
Si Francesca Fiore Bianco Si GRUPPO
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Web Content Article · written-by LUCIA ALGISI on-date Jul 2, 2020 2:29 PM
SI HERA SHAREHOLDING 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 Municipalities of Bologna Province 11.07% 11.07% 11.08% 11.14% 11.66% 12.28% 12.76% 12.83% 12.73%...
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Si Change in shareholdings Bianco Si GRUPPO
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Web Content Article · written-by LUCIA ALGISI on-date Jul 2, 2020 2:23 PM
SI Hera is a predominantly publicly owned company with about 200 public shareholders. Part of these (111) are united in a shareholders' agreement (renewed effective from July 1, 2021 and in force...
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Web Content Article · written-by THOMAS CECCONI on-date Jul 2, 2020 1:16 PM
SI Policy for managing the Dialogue with Shareholders and Bondholders in general HERA has always valued discussion and promoted, in the most appropriate forms, an open and active dialogue with...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 2, 2020 1:16 PM
Si Policies and Procedures Bianco Si GRUPPO
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Si Governance Best Practice Bianco Si GRUPPO
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More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche. These numbers speak for Hergo Reti, Hera Group's platform that effectively manages our operations, maintenance, technical assistance, and emergency response activities.
Efficiency, performance and satisfaction are the key words that have guided us along the development of Hergo Reti, a project included in our Utilities 4.0 plan. Since its introduction in 2018, the "Geocall" IT platform has enabled us to simplify our processes by applying the benefits of digitalisation to emergency response activities. In the past, the persistence of paper documents or data accessible only from a fixed location slowed down operations. The need for constant telephone contact with assistants and the use of multiple devices for different functions did not improve process efficiency.
Today, thanks to "Geocall", everything has become accessible via smartphone: from the technical information of the user systems to the data on service personnel, up to the creation and allocation of the work phases, the consultation of multimedia documents attached to the work orders and road navigation to the location of the report.
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