Hergo Reti: the smart approach to emergency service and maintenance
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Web Content Article · written-by Mario Egidio on-date May 26, 2024 12:34 PM
Tipologia DL: Environment The Group Sustainability Investor Energy Governance -
Web Content Article on-date Jul 29, 2021 12:39 PM
573 0 0 DA_Padova_Viale della navigazione_2021.pdf 0 2012-07-30 Fiorenza Bavieri 944 1 0 Fiorenza Bavieri
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Web Content Article on-date Jul 29, 2021 12:39 PM
529 0 0 DA_Compartokm2,6_2021.pdf 0 2012-07-30 Fiorenza Bavieri 797 1 0 Fiorenza Bavieri
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Web Content Article on-date Jul 29, 2021 12:38 PM
529 0 0 DA_Castiglione_2021.1624877529.pdf 0 2012-07-30 Fiorenza Bavieri 1 0 Fiorenza Bavieri
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Web Content Article on-date Jul 29, 2021 12:38 PM
529 0 0 DA_Coriano_2021.1624877324.pdf 0 2012-07-30 Fiorenza Bavieri 803 1 0 Fiorenza Bavieri
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Web Content Article on-date Jul 29, 2021 12:38 PM
634 0 0 DA_Ferrara_Via_Diana_2021.1624877229.pdf 0 2012-07-30 Fiorenza Bavieri 817 1 0 Fiorenza Bavieri
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Web Content Article on-date Jun 18, 2021 1:01 PM
738 0 0 DA_Centro di stoccaggio HASI_Ravenna_2021.pdf 0 2012-07-30 Fiorenza Bavieri 938 1 0 Fiorenza Bavieri
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Web Content Article on-date Jun 18, 2021 1:04 PM
738 0 0 DA_ Pozzilli_2021.pdf 0 2012-07-30 Fiorenza Bavieri 938 1 0 Fiorenza Bavieri
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Web Content Article on-date Jun 18, 2021 12:55 PM
738 0 0 DA_Via Cavazza Modena_2021.pdf 0 2012-07-30 Fiorenza Bavieri 938 1 0 Fiorenza Bavieri
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738 0 0 DA_Via Finati_2021.pdf 0 2012-07-30 Fiorenza Bavieri 938 1 0 Fiorenza Bavieri
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738 0 0 DA_Tremonti_2021.pdf 0 2012-07-30 Fiorenza Bavieri 938 1 0 Fiorenza Bavieri
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738 0 0 DA_Voltana_2021.pdf 0 2012-07-30 Fiorenza Bavieri 938 1 0 Fiorenza Bavieri
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Web Content Article on-date Jun 18, 2021 12:58 PM
738 0 0 DA_Via_Caruso_Modena_2021.pdf 0 2012-07-30 Fiorenza Bavieri 938 1 0 Fiorenza Bavieri
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Web Content Article on-date Jun 18, 2021 1:01 PM
738 0 0 DA_Mordano_2021.pdf 0 2012-07-30 Fiorenza Bavieri 938 1 0 Fiorenza Bavieri
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738 0 0 DA_Ca Baldacci_2021.pdf 0 2012-07-30 Fiorenza Bavieri 938 1 0 Fiorenza Bavieri
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738 0 0 DA_Baiona_2021.pdf 0 2012-07-30 Fiorenza Bavieri 938 1 0 Fiorenza Bavieri
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738 0 0 DA_ITFI Bologna_2021.pdf 0 2012-07-30 Fiorenza Bavieri 938 1 0 Fiorenza Bavieri
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738 0 0 DA_via Grigioni_2021.pdf 0 2012-07-30 Fiorenza Bavieri 938 1 0 Fiorenza Bavieri
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Web Content Article on-date Jun 18, 2021 12:55 PM
738 0 0 DA_Serravalle Pistoiese_2021.pdf 0 2012-07-30 Fiorenza Bavieri 938 1 0 Fiorenza Bavieri
Tipologia DL: Environment
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More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche. These numbers speak for Hergo Reti, Hera Group's platform that effectively manages our operations, maintenance, technical assistance, and emergency response activities.
Efficiency, performance and satisfaction are the key words that have guided us along the development of Hergo Reti, a project included in our Utilities 4.0 plan. Since its introduction in 2018, the "Geocall" IT platform has enabled us to simplify our processes by applying the benefits of digitalisation to emergency response activities. In the past, the persistence of paper documents or data accessible only from a fixed location slowed down operations. The need for constant telephone contact with assistants and the use of multiple devices for different functions did not improve process efficiency.
Today, thanks to "Geocall", everything has become accessible via smartphone: from the technical information of the user systems to the data on service personnel, up to the creation and allocation of the work phases, the consultation of multimedia documents attached to the work orders and road navigation to the location of the report.
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