Hergo Reti: the smart approach to emergency service and maintenance
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Web Content Article · written-by Mario Egidio on-date May 26, 2024 12:34 PM
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 8, 2023 5:09 PM
Analyst presentation Q3 2023.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 8, 2023 5:07 PM
Economic data Q3 2023.xls
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 8, 2023 5:05 PM
Press release Q3 2023.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 8, 2023 5:04 PM
Financial report as at 30 September 2023.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 27, 2023 9:26 AM
Analyst presentation H1 2023.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 27, 2023 9:23 AM
Economic data H1 2023.xls
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 27, 2023 9:22 AM
Press release H1 2023.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date May 10, 2023 5:24 PM
Financial report as at 31 March 2023.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date May 10, 2023 5:23 PM
Analyst presentation Q1 2023.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date May 10, 2023 5:21 PM
Economic_data_Q12023.xls
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Web Content Article · written-by Palvi Andrea Tonziello on-date May 10, 2023 5:20 PM
Factsheet Q1 2023.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date May 10, 2023 5:19 PM
Press release Q1 2023.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date Apr 6, 2023 10:10 AM
Financial report as at 31 December 2022.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date Mar 21, 2023 5:47 PM
Factsheet Y2022.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date Mar 21, 2023 5:49 PM
Analyst presentation FY 2022.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date Mar 21, 2023 5:50 PM
Press release FY 2022.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date Mar 21, 2023 5:52 PM
Economic data_2022.xls
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Web Content Article · written-by Palvi Andrea Tonziello on-date Feb 9, 2023 12:46 PM
Press release BP2026.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date Feb 9, 2023 12:43 PM
Analyst Presentation BP 2026.pdf
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More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche. These numbers speak for Hergo Reti, Hera Group's platform that effectively manages our operations, maintenance, technical assistance, and emergency response activities.
Efficiency, performance and satisfaction are the key words that have guided us along the development of Hergo Reti, a project included in our Utilities 4.0 plan. Since its introduction in 2018, the "Geocall" IT platform has enabled us to simplify our processes by applying the benefits of digitalisation to emergency response activities. In the past, the persistence of paper documents or data accessible only from a fixed location slowed down operations. The need for constant telephone contact with assistants and the use of multiple devices for different functions did not improve process efficiency.
Today, thanks to "Geocall", everything has become accessible via smartphone: from the technical information of the user systems to the data on service personnel, up to the creation and allocation of the work phases, the consultation of multimedia documents attached to the work orders and road navigation to the location of the report.
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