Hergo Reti: the smart approach to emergency service and maintenance
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Web Content Article · written-by Mario Egidio on-date May 26, 2024 12:35 PM
Comunicati stampa: Sustainability Research and Development Financial Results Products/Services M&A Shareholders’ meeting -
Web Content Article on-date Jun 28, 2019 3:05 PM
2019-06-28 hasi_wr_870.1561725495.jpg As of 1 July 2019, the Tuscan company Waste Recycling, with its three multifunctional areas in the province of Pisa, joins Herambiente Servizi Industriali...
Comunicati stampa: Hera Spa Research and Development Sustainability -
Web Content Article on-date Jun 17, 2019 7:35 PM
2019-06-17 GH_ASCOPIAVE_870.1565011002.jpg The business partnership, through the joint venture EstEnergy, involves over 1 million customers, with the new entity's overall value coming to 864.5...
Comunicati stampa: Hera Spa Research and Development -
Web Content Article on-date Mar 1, 2019 1:06 PM
2019-03-01 Potentialpark_870.1551441116.png For the third consecutive year, the multiutility is awarded by major Swedish research company Potentialpark for being the most "talent friendly" company...
Comunicati stampa: Hera Spa Research and Development -
Web Content Article on-date Feb 21, 2019 3:34 PM
2019-02-21 top_utility_870.1550754098.png The prize was given today in Milan at the seventh edition of the award, which analyses and enhances the performances of the most important public service...
Comunicati stampa: Hera Spa Research and Development -
Web Content Article on-date Oct 25, 2017 4:24 PM
2017-10-24 Cogen870.1533211062.jpg Hera's new cogeneration plant opened today in the Borgo Panigale-Reno district. It has the capacity to provide electricity and hot water to 8,000 houses, and is...
Comunicati stampa: Hera Spa Research and Development Products/Services Sustainability -
Web Content Article on-date Jan 13, 2017 12:13 PM
2017-01-11 870_Aliplast.1484218019.jpg The company based in Ospedaletto di Istrana (Treviso), a national centre of excellence in plastic recycling, joins the Hera Group, which thus confirms its...
Comunicati stampa: Hera Spa Research and Development Products/Services Sustainability
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More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche. These numbers speak for Hergo Reti, Hera Group's platform that effectively manages our operations, maintenance, technical assistance, and emergency response activities.
Efficiency, performance and satisfaction are the key words that have guided us along the development of Hergo Reti, a project included in our Utilities 4.0 plan. Since its introduction in 2018, the "Geocall" IT platform has enabled us to simplify our processes by applying the benefits of digitalisation to emergency response activities. In the past, the persistence of paper documents or data accessible only from a fixed location slowed down operations. The need for constant telephone contact with assistants and the use of multiple devices for different functions did not improve process efficiency.
Today, thanks to "Geocall", everything has become accessible via smartphone: from the technical information of the user systems to the data on service personnel, up to the creation and allocation of the work phases, the consultation of multimedia documents attached to the work orders and road navigation to the location of the report.
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