Hergo Reti: the smart approach to emergency service and maintenance
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Web Content Article On Aug 4, 2020 5:20 PM
District heating is already in itself a "sustainable" and environment-friendly solution, because it can guarantee better performance than traditional domestic boilers. In addition, the plant...
Categoria Progetto: Heratech Project Energy Efficiency -
Web Content Article On Aug 4, 2020 5:12 PM
Since 2017, we have been developing a measuring system, conceived by Hera Luce, which analyses the materials used in public lighting. What's the target? Making their life cycle circular, as well.
Categoria Progetto: Energy Efficiency Circular Economy -
Web Content Article On Aug 4, 2020 5:08 PM
Producing electricity and heat from non-reusable waste. How? In a waste-to-energy plant: it's a safe and legally compliant plant and an energy resource for the local area.
Categoria Progetto: Energy Efficiency Circular Economy -
Web Content Article On Aug 4, 2020 4:21 PM
What's Ferrara's green secret? It's underground, where a geothermal basin feeds its district heating system. The result? 87% of the thermal energy distributed in the city is "clean" and we avoid...
Categoria Progetto: Innovation Energy Efficiency Circular Economy -
Web Content Article On Aug 4, 2020 4:07 PM
We have installed a turbo expander at the R&M stations of Ducati's factory in Bologna. The goal is to recover electricity from the decompression process of methane gas.
circulareconomy Categoria Progetto: Innovation Energy Efficiency
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More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche. These numbers speak for Hergo Reti, Hera Group's platform that effectively manages our operations, maintenance, technical assistance, and emergency response activities.
Efficiency, performance and satisfaction are the key words that have guided us along the development of Hergo Reti, a project included in our Utilities 4.0 plan. Since its introduction in 2018, the "Geocall" IT platform has enabled us to simplify our processes by applying the benefits of digitalisation to emergency response activities. In the past, the persistence of paper documents or data accessible only from a fixed location slowed down operations. The need for constant telephone contact with assistants and the use of multiple devices for different functions did not improve process efficiency.
Today, thanks to "Geocall", everything has become accessible via smartphone: from the technical information of the user systems to the data on service personnel, up to the creation and allocation of the work phases, the consultation of multimedia documents attached to the work orders and road navigation to the location of the report.
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