Press releases

2021-11-05 The Group was awarded the tender thanks to a bid focused on sustainability and value creation. An 18-year contract worth approximately 1.7 billion euro will be signed with Atersir, the contracting authority, in the upcoming months Sede Hera The Emilia-Romagna Regional Agency for Water and Waste Services (Atersir), acting as contracting authority, has officially awarded Hera the tender for managing the integrated water service in the province of Rimini (Emilia-Romagna region), with the exception of the municipality of Maiolo. The figures of the tender won by the Hera Group The tender concerns 24 municipalities in the Rimini area, including the province’s capital, and over 160,000 thousand users, distributed along a network extending over 3,000 km. Thanks to this tender, one of the first to be called in Italy, the new water distribution service in the Rimini area will be based on sustainability and innovation, and the Hera Group, which is also the outgoing manager for the 24 municipalities, will be responsible for the service over the next 18 years. The contract, which will be signed in the upcoming months between the Group and Atersir, is worth over 1.7 billion euro. Competition that creates shared value for communities In order to maintain management of this service, in a competitive context open to the most qualified operators in the water sector, the Hera Group has drawn up a proposal capable of reconciling service efficiency, and therefore economic impact, with best practices that guarantee high safety standards. Asset management and environmental aspects will thus be monitored by using innovative technologies that have already been operationally tested. Hera is also focusing on innovation to guarantee resilience in the management of the water cycle, a service characterised by a large number of infrastructures and therefore, more than other sectors, subject to the consequences of climate change. In addition to the high service quality already guaranteed by the Group in this area, the new management will therefore make substantial investments to increase the resilience of networks and plants and create increasing shared value for local communities. 250 million in investments to increase safety and resilience The Hera Group’s plan calls for a substantial part of the approximately 250 million euro planned for investments in the Rimini area over the next 18 years to be used to prevent and limit leaks, to upgrade the network and to further increase its reliability and resilience, thus providing the best guarantee of service continuity. The investment plan also includes measures to optimise the sewage system and upgrade the purification plants, as well as solutions for the implementation of rainwater collection plans. In order to increasingly improve the efficiency of networks and plants, the use of more traditional techniques will be enhanced with digitalisation and the most advanced technologies, including artificial intelligence and big data, already used by the multi-utility in other areas, for example to optimise maintenance activities or increase energy savings in purification. The Group’s proposal also guarantees a level of service that goes significantly beyond the standards required by ARERA, the Regulatory Authority, both in terms of the contractual quality inherent in relations with the user, and in terms of technical standards. Chairman Tommasi: “from competition in public services shared value for the territory” We are particularly satisfied with the awarded tender for managing the integrated water service for the province of Rimini”, explains Tomaso Tommasi di Vignano, Executive Chairman of the Hera Group. “We have always made our outstanding know-how available to the areas in which we operate, not only in terms of safety and service management, but also environmental sustainability, all of which will be confirmed and reinforced with the start of the new management. Tenders, not only in the water cycle, represent a challenge that the Group has prepared itself to face for some time. This achievement demonstrates once again how important it is for us, in addition to providing service quality and continuity, to invest and create positive effects for local communities.” CEO Venier: “local jobs and professional skills maintained” “The spirit with which we will sign this long term contract with Atersir for the integrated water service in the 24 municipalities of the Rimini area has nothing to do with simply continuing to manage it”, says Stefano Venier, CEO of the Hera Group. “In addition to maintaining local jobs and professional skills, we intend to create new value for Rimini and the municipalities managed.” The 24 municipalities found in the Province of Rimini involved in the tender Bellaria-Igea Marina, Casteldelci, Cattolica, Coriano, Gemmano, Misano Adriatico, Mondaino, Montecolombo Montescudo, Montefiore Conca, Montegridolfo, Morciano di Romagna, Novafeltria, Pennabilli, Poggio Torriana, Riccione, Rimini, Saludecio, San Clemente, San Giovanni in Marignano, San Leo, Sant’Agata Feltria, Santarcangelo di Romagna, Talamello and Verucchio. Press releaase Hera wins tender for the water service in Rimini.pdf 2020-07-02 08:36:00 Sede Hera

2021-10-28 The Hera Group’s sales company has been awarded the lots for the Province of Rome, Campania, Calabria and Sicily, involving roughly 39,000 supply points and an annual supply of over 3.4 TWh of electricity, worth more than 580 million euro. Sede Hera Hera Comm will supply electricity to Public Administrations in the Province of Rome, Campania, Calabria and Sicily. The Hera Group’s sales company has in fact been awarded 4 of the lots put to tender by Consip, worth over 580 million euro, meaning that Hera will serve approximately 39,000 supply points overall, providing over 3.4 TWh of energy. The agreement will be effective as of the end of the year and will have a total duration of up to 24 months, depending on the supply option chosen, with a fixed or variable price. Hera Comm won this tender thanks to its advantageous economic offer, which also includes a Green Option, with 50% of the energy supplied coming from renewable sources. The Hera Group has thus confirmed itself as a leading player on the Italian energy scene, with 3.4 million customers, the third largest among Italian sales companies. Hera Comm has a well-established relationship with Consip, this being the third consecutive year in which it has been awarded lots in tenders called by Consip, for the supply of both electricity and gas. Press release Hera Comm energy tender Public Administration.pdf 2020-07-02 14:34:00 Sede Hera

2021-10-19 Sede Hera Following the press release dated 11 October 2021, notice is hereby given that today BNP Paribas S.A. announced the final results of the tender offer launched by it, in its capacity as offeror (the “Offeror”), on 11 October 2021 pursuant to the agreements entered into with Hera S.p.A. (the “Company”), addressed to qualified investors only and relating to (i) the €500,000,000 2.375 per cent. Notes due 4 July 2024 (ISIN: XS1084043451) (the “2024 Notes”), (ii) the Euro 400,000,000 0.875 per cent. Notes due 14 October 2026 (ISIN: XS1504194173) (the “2026 Notes”), (iii) the €500,000,000 0.875 per cent. Notes due 5 July 2027 (ISIN: XS2020608548) (the “2027 Notes”) and (iv) the €700,000,000 5.200 per cent. Fixed Rate Notes due 29 January 2028 (ISIN: XS0880764435) (the “2028 Notes” and together with the 2024 Notes, the 2026 Notes and the 2027 Notes, the “Existing Notes”) up to a nominal amount to be determined by the Offeror at its own discretion up to Euro 300,000,000, such amount being subject to the right of the Offeror to increase or decrease it in its sole and absolute discretion (the “Tender Offer”). The Existing Notes validly tendered for purchase pursuant to the Tender Offer are equal to Euro 352,910,000 and namely Euro 41,088,000 in principal amount of 2024 Notes, Euro 127,468,000 in principal amount of 2026 Notes, Euro 142,841,000 in principal amount of 2027 Notes and Euro 41,513,000 in principal amount of 2028 Notes. The Offeror has announced its intention to accept for purchase all the 2024 Notes, the 2027 Notes and the 2028 Notes validly tendered pursuant to the Tender Offer and to accept for purchase the 2026 Notes for an aggregate principal amount equal to Euro 74,557,000. The payments due pursuant to the Tender Offer are expected to be made by the Offeror on 20 October 2021. Simultaneously with, but separately from, the Tender Offer, the Company will purchase, through the Offeror, a portion of the €68,000,000 3.375 per cent. Fixed Rate Notes due 22 May 2023 (ISIN: XS0935948272) issued by the Company and privately placed to a limited number of investors for an aggregate principal amount equal to Euro 46,000,000. Press release.pdf 2020-07-02 17:56:00 Sede Hera

2021-10-18 Being part of Italy’s first blue-chip index, launched today by Euronext and Borsa Italiana and dedicated to ESG best practices, gives Hera additional recognition for its focus on sustainability and creating shared value for all stakeholders Sede Hera The Hera Group has received yet another significant recognition, a reward for its way of integrating financial strategies and attention to sustainability: Hera has been included in the MIB ESG Index (Bloomberg gross return code: MIBESG), Italy’s first blue-chip index dedicated to Environmental, Social, and Governance (ESG) best practices. Announced today by Euronext and Borsa Italiana, the MIB ESG Index combines measurements of operating performance with ESG assessments, in line with the principles of the United Nations Global Compact. Inclusion in this index is based on an analysis by Vigeo Eiris, a Moody’s ESG Solutions company, and is designed to meet growing investor and market demand for sustainable investment instruments. The creation of this index is an important step in accelerating the transition to a sustainable economy and allowing investors to fund high-impact projects and companies in Italy and Europe. The index’s methodology was designed in a collaboration with the financial community, public institutions and regulatory authorities. Its main goals include facilitating the adoption of traditional ESG investment approaches by public and private investors and gathering consensus for sustainable and responsible investments. After being included one year ago in the Dow Jones Sustainability Index, World and Europe, with recognition as the best multi-utility worldwide by S&P Global, with today's inclusion in the MIB ESG Index, Hera’s successful corporate strategy has been further confirmed. The combination of growth in results and sustainability, alongside creating value for all stakeholders, defines the path taken by Hera ever since it was founded, 20 years ago. The Group’s Business Plans themselves highlight its various sustainability objectives – circularity, decarbonisation, risk management – to 2024 and 2030. Broken down by business area, these goals are based on investments that increase asset resilience, innovation, digitalisation, artificial intelligence and big data. More specifically, the Hera Group’s greenhouse gas emission reduction target is one of the most ambitious among Italian companies: 37% less by 2030 compared to 2019, as certified by the prestigious international network Science Based Target initiative (SBTi). Hera aims in particular to meet the “Well below 2°C” objective, conceived to limit the increase in global temperature to significantly less than 2°C compared to pre-industrial data, in line with the path set out by the Paris Climate Agreement. In addition to steadily improving its operating and financial results, Hera’s focus on ESG factors is accompanied by its stable governance, unique in the sector and rewarded this year with the highest ranking in Italy in the Integrated Governance Index, compiled by ETicaNews. A pioneer in the field of sustainable finance since it launched Italy’s first green bond in 2014, Hera successfully issued a sustainability-linked bond amounting to 500 million euro only a few days ago. A high level of interest was shown by international investors, whose subscriptions came to roughly four times the amount offered. This non-convertible bond’s issuance is linked to targets in reducing emissions and recycling plastics. Two years ago, Hera was also the first company in Italy to launch a sustainable revolving credit line, introducing a bonus mechanism linked to achieving specific environmental, social and governance (ESG) objectives. Green and, more generally, ESG financial instruments represent a fundamental lever with which Hera creates value and supports its commitment to increasingly regenerative and resilient development. Press release Hera included in the new MIB ESG Index.pdf 2020-07-02 16:27:00 Sede Hera

2021-10-13 Strong interest shown by international investors towards the 500 million euro, 12-and-a-half-year bond. The issue is part of a strategy aimed at sustainability, intended to reduce emissions and recycle plastics. The subscriptions received totalled around two billion euro, four times the amount offered Sede Hera The Hera Group – a pioneer in sustainable finance in Italy – has successfully launched its first sustainability-linked bond, worth 500 million euro. This non-convertible bond attracted a great deal of interest from international investors, who made subscriptions coming to four times the amount offered. The issue is part of a strategy aimed at sustainability, intended to reduce emissions and recycle plastics. One of the first companies in Italy to issue a sustainability-linked bond, Hera continues to act as a point of reference for ESG finance nationwide, with innovative instruments capable not only of supporting its commitment to sustainable development but also attracting growing attention on the market. Hera – it is worth recalling – was the first company in Italy to issue a green bond, in 2014, followed by a second green bond five years later, as well as the first ESG-linked revolving credit line, in 2018. Hera’s first sustainability-linked bond follows up on the publication, last 6 October, of its Sustainability-Linked Financing Framework (SLFF), with which the Group further strengthened the integration between its financial strategies and its attention to sustainability, outlining the metrics applicable to any financial instrument. The features of Hera’s sustainability-linked bond Hera’s first sustainability-linked bond, launched as part of the Euro Medium-Term Notes programme (last updated on 7 October) and reserved for qualified investors, amounts to a total of 500 million euro, repayable in 12 and a half years. The transaction saw significant participation coming from international investors (France, Germany, Netherland and United Kingdom), most of whom specialised in sustainable finance products. The strong demand, with subscriptions coming to around two billion euros, four times the offer, and the quality of the orders received, allowed the price to be set at an excellent level. An annual fixed rate coupon of 1.0% will be paid, while the yield at the time of issue is 1.077%. As of the interest payment date of 2032, a possible step-up (interest rate increase) has been included, should the Group fail to meet the targets for reducing greenhouse gas emissions, in tonnes of CO2 (rate increase of 0.20%), and the quantity of recycled plastic, in thousand tonnes (rate increase of 0.15%). The new issue, whose settlement date has been set for 25 October 2021, will be listed, as of the issue date, on the regulated market of Euronext Dublin, on the regulated market of the Luxembourg Stock Exchange and, at a later moment, on Borsa Italiana’s ExtraMOT PRO multilateral trading facility. This sustainability-linked bond is also expected to be assigned a rating in line with Hera’s (Baa2 with stable outlook for Moody’s and BBB+ with stable outlook for Standard & Poor’s). Interventions aimed at reducing emissions and recycling plastics The sustainability-linked bond is part of the Hera Group’s strategy aimed at reducing greenhouse gas emissions and increasing the amount of plastic recycled. These activities have already been launched or are included in the Business Plan, and represent Hera’s commitment to achieving the objectives on the UN 2030 Agenda. The bond is linked, as mentioned above, to meeting the sustainability targets contained in the Sustainability-Linked Financing Framework, with respect to which intermediate Sustainability Performance Targets (SPTs) have also been defined, which will be reported annually for the purpose of transparency. More specifically, the Hera Group aims to reduce greenhouse gas emissions by 37% within 2030 (compared to 2019), thanks to both the concrete actions taken within the Group and the involvement of suppliers and customers in electricity and gas sales. This is one of the most ambitious targets for a company in Italy, validated by the prestigious international network Science Based Target initiative (SBTi). As regards the second target, the Group aims to increase its amount of recycled plastic by 150% by 2030 (compared to 2017), thanks to factors including an increased plant capacity and an extension of the scope of action to include the recovery of rigid plastics. Hera is already a leader in this area, thanks to its subsidiary Aliplast, and is the only Italian multi-utility to have signed the Ellen MacArthur Foundation’s “New Plastics Economy Global Commitment”. “Our first sustainability-linked bond provides further confirmation of Hera’s commitment to sustainable development, with a focus on carbon neutrality and the circular economy, thanks to ESG financial strategies” states Stefano Venier, CEO of Hera Group “For some time, we have been committed to actions aimed at reducing emissions and recycling plastics, thus respecting our Business Plan and strategies for the energy and environmental transition. These issues are particularly relevant for us, considering the very nature of the businesses in which we operate, and we can make a real difference by responding to the many challenges we are currently facing, first and foremost climate change, and contributing to achieving the goals on the 2030 Agenda. Thanks to this new bond issued, we will be able to give further impetus to our activities in these areas.” The partners in the operation Hera’s sustainability-linked bond issue was coordinated and placed by BNP Paribas, Credit Agricole CIB, IMI-Intesa Sanpaolo, Mediobanca, Santander and UniCredit. The law firm Legance Avvocati Associati assisted Hera, while Linklaters supported the placing banks. Press release sustainability linked bond launch.pdf 2020-07-02 18:23:00 Sede Hera

2021-10-11 Sede Hera The Board of Directors of HERA S.p.A. (the “Company”) has authorised the issue of new senior non-convertible notes, under its Euro Medium Term Notes Programme updated on 7 October 2021, up to an aggregate principal amount of Euro 500,000,000, to be placed with qualified investors only (the “Notes”), granting to the Chief Executive Officer the powers to decide on, and give effective execution to, the issue of the Notes, subject to market conditions. The Notes will be issued in the form of “Sustainability-linked bond” pursuant to the “Sustainability-Linked Financing Framework” published by the Company on 6 October 2021. Furthermore, pursuant to the agreements entered into today with the Company, BNP Paribas S.A., in its capacity as offeror (the “Offeror”), is in the process of announcing a cash tender offer addressed to qualified investors only and relating to (i) the €500,000,000 2.375 per cent. Notes due 4 July 2024 (of which €329,390,000 is outstanding as at the date of this announcement) (ISIN: XS1084043451) (the “2024 Notes”), (ii) the Euro 400,000,000 0.875 per cent. Notes due 14 October 2026 (ISIN: XS1504194173) (the “2026 Notes”), (iii) the €500,000,000 0.875 per cent. Notes due 5 July 2027 (ISIN: XS2020608548) (the “2027 Notes”) and (iv) the €700,000,000 5.200 per cent. Fixed Rate Notes due 29 January 2028 (of which €640,530,000 is outstanding as at the date of this announcemement) (ISIN: XS0880764435) (the “2028 Notes” and together with the 2024 Notes, the 2026 Notes and the 2027 Notes, the “Existing Notes”), up to a nominal amount to be determined by the Offeror at its own discretion up to Euro 300,000,000, such amount being subject to the right of the Offeror to increase or decrease it in its sole and absolute discretion (the “Tender Offer”). The purpose of the above transaction is mainly to manage the Company’s liabilities and extend its debt maturity profile. The Tender Offer, whose terms and conditions are set forth in the tender offer memorandum dated 11 October 2021 and available to the noteholders of the Existing Notes (the “Tender Offer Memorandum”), is, inter alia, subject to (i) the pricing of the Notes satisfactory to the Company, (ii) the signing of a subscription agreement for the purchase of the Notes (the “Subscription Agreement”) and (iii) such Subscription Agreement remaining in full force and effect as at the settlement date of the Tender Offer. The Offeror is not under any obligation to accept for purchase any Existing Notes tendered pursuant to the Tender Offer. The acceptance for purchase by the Offeror of Existing Notes is at the sole discretion of the Offeror and tenders may be rejected by the Offeror, in whole or in part, for any reason. The table below sets forth the terms and conditions of the Tender Offer. Notes Call date ISIN Outstanding Principal Amount Benchmark Purchase Spread Amount subject to the Offers / Final-Acceptance Amount €500,000,000 2.375 per cent. Notes due 4 July 2024 (the “2024 Notes”) N/A XS1084043451 €329.390.000 2024 Notes Interpolated Mid-Swap Rate 5 bps Subject as set out in the Tender Offer Memorandum up to a total aggregate principal amount of all Series of Notes validly tendered and accepted for purchase of €300,000,000 such amount being subject to the right of the Offeror to increase or decrease it in its sole and absolute discretion €400,000,000 0.875 per cent. Notes due 14 October 2026 (the “2026 Notes”) N/A XS1504194173 €400.000.000 2026 Notes Interpolated Mid-Swap Rate 5 bps €500,000,000 0.875 per cent. Notes due 5 July 2027 (the “2027 Notes”) 5 April 2027 (the "First Call Date of the 2027 Notes") XS2020608548 €500.000.000 2027 Notes Interpolated Mid-Swap Rate 10 bps1 €700,000,000 5.200 per cent. Notes due 29 January 2028 (the “2028 Notes”) N/A XS0880764435 €640.530.000 2028 Notes Interpolated Mid-Swap Rate 5 bps 1For information purposes only, the purchase price for the 2027 Notes will be based on the First Call Date of the 2027 Notes. If the aggregate principal amount of the Existing Notes validly tendered for purchase pursuant to the Tender Offer is greater than the amount of the Existing Notes that the Offeror intends to purchase, the relevant tenders will be accepted on a pro rata basis. The Tender Offer, which starts today, will expire on 18 October 2021, subject to the right of the Offeror to extend, re-open, amend and/or terminate it. The settlement date for the Tender Offer is expected to fall on 20 October 2021. Further information on the terms and conditions of the Tender Offer are set out in the Tender Offer Memorandum. Simultaneously with, but separately from, the Tender Offer, the Company may also consider, at its sole discretion, to purchase, through the Offeror, in whole or in part, the €68,000,000 3.375 per cent. Fixed Rate Notes due 22 May 2023 (ISIN: XS0935948272) issued by the Company and privately placed to a limited number of investors. This notice does not constitute an invitation to participate in the Tender Offer in any jurisdiction in which, or to any person to whom, it is unlawful to make such invitation or for there to be such participation under applicable securities laws and regulations. This notice does not constitute an offer of securities for sale or a solicitation of an offer to purchase or subscribe securities in the United States or any other jurisdiction in which such offer or solicitation is not authorised or to any person to whom it is unlawful to make such offer or solicitation. The distribution of this notice or the Tender Offer Memorandum in certain jurisdictions may be restricted by law and regulations. Persons into whose possession this notice comes are required to inform themselves about, and to observe, any such restrictions. Specific restrictions are included in the Tender Offer Memorandum. Press release Launch of new issue.pdf 2020-07-02 09:56:00 Sede Hera

2021-10-06 Hera is among the first companies in Italy to publish its Sustainability-Linked Financing Framework. An important point of reference also for issuing bonds in the future, its includes objectives linked to reducing greenhouse gas emissions and plastic recycling, in line with the Group’s Business Plan and strategies for energy and environmental transition The Hera Group – which pioneered sustainable finance in 2014, when it issued the first green bond in Italy – has further strengthened its integration between financial strategy and attention towards sustainability, with a focus on carbon neutrality and circular economy projects. The Group has in fact published – among the first companies in Italy to do so – its Sustainability-Linked Financing Framework (SLFF), which sets out the guidelines of its commitment to sustainable finance. This document outlines the metrics applicable to any financial instrument, and in particular provides a reference model for future bonds linked to reducing emissions and encouraging plastic recycling. More specifically, the Hera Group has introduced two key indicators in its SLFF, in line with the strategies outlined in the Business Plan for energy and environmental transition, and representative of Hera’s commitment to achieving the goals on the UN’s 2030 Agenda. The first concerns reducing greenhouse gas emissions: Hera aims to lower these emissions by 37% within 2030 (compared to 2019), thanks to both concrete interventions within the company and the involvement of suppliers and customers in electricity and gas sales. This is one of the most ambitious targets defined by a company in Italy, validated by the prestigious international network Science Based Target initiative (SBTi). The second is linked to the quantity of plastics recycled by the Group, an area in which it already shows leadership, through its subsidiary Aliplast. The only Italian multi-utility to have signed the Ellen MacArthur Foundation’s “New Plastics Economy Global Commitment”, it will extend its commitment in this sector, through means including increasing its plant capacity and extending its range of action to the recovery of rigid plastics. The goal is to increase the amount of plastic recycled by 150% within 2030 (compared to 2017). In the spirit of transparency, which has always been one of Hera’s hallmarks, intermediate Sustainability Performance Targets (SPTs) have also been defined with respect to the 2030 objectives, which will be reported annually. The Hera Group’s published SLFF now stands alongside its Green Financing Framework (GFF) – adopted by the company in 2019 – and responds to the growing attention shown by international investors towards sustainable financial instruments. This is an area in which Hera has always invested: after issuing the first green bond in Italy in 2014, the Group in fact offered a second “green” bond in 2019 and, in 2018, was the first company to launch an ESG-linked revolving credit line in this country. “With the Sustainability-Linked Financing Framework, we have consolidated the link between our financial strategies and the attention to sustainability which has always characterised us, for reasons including the very nature of the businesses we manage”, states Luca Moroni, Group Manager of Administration, Finance and Control. “Green financial instruments and, more generally, ESG criteria are in fact a fundamental lever to create value and support our commitment to an increasingly regenerative and resilient development. In particular, reducing greenhouse gas emissions and recycling plastics are particularly relevant areas for us, where we want to and can make a real difference in order to respond to the many challenges we are currently facing, starting with climate change, and contribute to meeting the goals on the 2030 Agenda”. Sustainalytics, one of the leading ESG rating agencies, has issued a Second Party Opinion certifying the Hera Group’s Sustainability-Linked Financing Framework’s consistency with the main international reference standards, first and foremost the International Capital Market Association’s 2020 Sustainability-Linked Bond Principles. In structuring its SLFF, the Group was supported by BNP Paribas, UniCredit and Mediobanca. Press Release Sustainable Linked Financing Framework.pdf 2020-07-02 09:54 Communication of the overall amount of voting rights

2021-09-29 In the international standing provided by Refinitiv’s 2021 “Diversity & Inclusion Index”, the Group ranks 42nd globally, second overall among multi-utilities and third in Italy. Policies promoting diversity, inclusion and people development are increasingly central for investors. Hera has been confirmed among the listed companies most committed to promoting diversity, inclusion and people development worldwide. This emerges from the 2021 edition of the “Diversity & Inclusion Index” published by Refinitiv, which examined approximately 11,000 companies globally and awarded the Hera Group with 42nd place in the world ranking, 2nd best multi-utility in the world and 3rd best among Italian companies. The “Diversity & Inclusion Index” was designed and created by the international financial information giant Refinitiv and analyses the performance of companies on the basis of a wide set of sustainability KPIs. It provides one of the main references to investors who look favourably at companies adopting policies oriented towards Diversity & Inclusion (D&I). These issues are becoming increasingly important worldwide, alongside a growing awareness on the part of companies themselves of the benefits linked to ESG factors from an economic and social point of view, in terms of sustainability and wellbeing. For Hera, this offers further confirmation of the attention the Group has always paid to these issues, focusing on the wellbeing and development of its over 9,000 employees, promoting an inclusive culture both inside and outside the company. The Group was a pioneer in this area, signing the Charter for Equal Opportunities and Equality on the Workplace in 2009 and introducing the position of Diversity Manager in 2011, to promote diversity, equal opportunities and equality on the workplace. One outstanding example of the Group’s personnel policies is its corporate welfare plan, which supports employees and their families, with 4.5 million in services used in 2020 alone. Hera also invests in developing personalised internal career paths, with 32.6% of women in positions of responsibility and, more generally, a 26.7% share of female staff, above the national average for the sector (2020 figures). Investment in training is also crucial, with an average of approximately 26 hours per capita and activities involving 95% of employees last year. Press release Hera Group on 2021 Diversity & Inclusion Index.pdf 2020-07-02 10:58 Communication of the overall amount of voting rights

2021-09-20 The multi-utility, 100% controlled by the Hera Group, won with a bid focused on sustainability and creating value. In the coming months a 12-year contract will be signed with the Municipality of Udine as contracting body. The Municipality of Udine, acting as contracting body, has officially awarded to AcegasApsAmga, a 100% subsidiary of the Hera Group, the tender for managing the natural gas distribution service in the Udine 2 Ambito Territoriale Minimo (ATEM). The details of the tender won by AcegasApsAmga The Udine 2 ATEM comprises 18 municipalities (including Udine) and over 90 thousand users, with a network stretching over 1,200 km. Since the tender was awarded to the Hera Group, the new gas distribution network in Udine will be characterized by sustainability and the energy transition, and AcegasApsAmga, already the outgoing operator in 13 of the 18 municipalities, will be responsible for the service for the next 12 years. The contract, which will be signed in the coming months between the multi-utility and the Municipality of Udine, is worth approximately 115 million euro. A call for tenders generating shared value for communities AcegasApsAmga, in order to maintain its management of this service, while competing against some of the most qualified national gas distribution operators, developed a proposal that reconciled management efficiency, hence economic impact, with state-of-the-art safety standards, asset management solutions and environmental considerations. This proposal, supported by the know-how of the Hera Group, manifested as a management capable of bringing shared value to the community in terms of service quality, protection from adverse events, economic benefits and environmental advantages. 80 million in investments to further improve security and resilience The AcegasApsAmga project expects a substantial portion of the approximately 80 million euros planned for investments in gas distribution over the next 12 years will be used to prevent failures, upgrade the network and further increase its reliability and resilience, thus guaranteeing the utmost service continuity.In the event of supply failure coming from one direction, for example, a properly meshed network can be counter-supplied by other pipelines. The investment package also includes a replacement of the current gas meters with “Nexmeters”, the latest generation of meters engineered and developed by the Hera Group, provided with cutting-edge functions that guarantee high safety standards even during emergency situations such as earthquakes. All the service levels guaranteed to date will furthermore be maintained, levels that already significantly exceed the standards set by the Regulatory Authority ARERA. This includes the average response time of emergency services, within 60 minutes of the call in 99% of cases, as well as 5 days as the maximum time for carrying out basic work on the network. Or again, the commitment to ensuring that 100% of gas networks are inspected every year, in order to detect any leaks. For some time now, indeed, the investment rationale adopted by AcegasApsAmga has gone from an emergency approach (interventions following significant malfunctions) to a predictive one (interventions planned according to potential fragile points detected in the network). With these interventions, it will be possible to take advantage of the opportunities offered by the new area management (ATEM Udine 2), overcoming the territorial boundaries traditionally associated with municipal management. "I believe - is the comment of Pietro Fontanini, the Mayor of Udine - that, with the effort to bring together themes like safety, quality of service and environmental sustainability, thus creating an added value for the entire community, AcegasApsAmga highlights a new strategy in gas distribution and, at the same time, the standard to which all operators will have to comply in the near future. As Mayor of Udine, I consider this tender perfectly coherent to the overall context of the efforts that our city is making toward the respect of the environment." Chairman Tommasi: “competition in public services leads to shared value for local areas” “We are particularly pleased with the victory in the gas tender in ATEM Udine 2”, explains Tomaso Tommasi di Vignano, Executive Chairman of the Hera Group and Chairman of AcegasApsAmga. “AcegasApsAmga’s bid made available to the territory the best of Hera Group’s know-how, not only in terms of safety and service management, but also in terms of environmental sustainability, which will be one of the distinguishing points of the new management. This challenge, of calls for tenders, is one that the Hera Group has long been equipped to deal with, not only in the field of energy distribution, and these results prove yet again that for us, in addition to service quality and continuity, it is important to invest and generate positive repercussions for the areas we serve.” CEO Gasparetto: “local jobs and professionalism preserved” “The spirit with which we sign the new gas distribution contract in the Udine area will not be that of a company simply looking to continue managing a service”, states Roberto Gasparetto, CEO of AcegasApsAmga. “Rather, we will work towards a new beginning, with the desire to add new value to Udine and the surrounding municipalities. In this sense, we also feel that we have kept faith with one of the industrial rationales that led, in 2014, to the aggregation of Amga in what was then AcegasAps and hence the Hera Group: to maintain the management of gas distribution in the area, preserving local jobs and professionalism.” Press release AcegasApsAmga wins the gas tender for ATEM Udine 2.pdf 2020-07-02 13:21 Communication of the overall amount of voting rights