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Key indicators

Testata Key indicators

Key indicators

[Key Indicators] Introduction

Here you will find an online data center containing data and information on the sustainability performance achieved by Hera Group.

[Key Indicators] Shared value

Shared value

2019 2020 2021 2022
Shared value EBITDA (millions of Euro) 391.7 455.1 570.6 670.3

Data 2020 is aligned with the new calculation criteria introduced by the new CSV framework

Shared value EBITDA (% of total) 36.1% 40.5% 46.6% 51.8%

Data 2020 is aligned with the new calculation criteria introduced by the new CSV framework

Shared value investments (millions of Euro) 296.6 297.4 452.7 510.0
Shared value investments (% of total) 58.3% 55.5% 68.0% 62.3%

[Key Indicators] Pursuing carbon neutrality

Shared value: Pursuing carbon neutrality

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
ISO 50001 energy saving measures (% of savings compared to 2013 consumption) 4.4% 5.1% 6.2% 6.8% 6.9%
Gas and electricity household contracts at year-end with at least one energy efficiency solution (% of total free market, protected and gradual protected household contracts) 19.3% 24.5% 27.1%
Public lighting: electricity consumed in municipalities where consumption is less than 50 kWh/inhabitant (% of total consumption) 26.2% 33.5% 33.8% 52.6%
Public lighting: electricity consumed in municipalities where only renewable electricity is used (% of total consumption) 40.0% 41.9% 43.8% 46.4%
Public lighting: electricity consumed in municipalities where all lighting points managed are LED (% of total consumption) 5.3% 6.3% 6.5% 12.3%
Public lighting: lighting points managed that are LED (% of total lighting points managed) 7.0% 14.0% 14.9% 27.5% 34.9% 39.4% 40.8%
Renewable electricity sold to free market customers (% of volumes sold) 30.0% 32.9% 40.1% 41.1%
Natural gas sold with CO2 offsetting (% of volumes sold excluding wholesalers, default service and last resort supply) 0% 0.8% 5.0% 9.1% 14.2%
Biomethane produced by organic waste (million m3) 6.5 7.8 8.0 7.7
Thermal energy from geothermal source in district heating (%) 15% 14% 13% 13% 14% 11% 13% 11% 12% 15% 12% 12% 10% 13% 11% 8% 14% 16%
Reduction in CO2 emissions compared to 2019 with SBTi calculation method (%) -5.4% -10.3% -11.7%

Scope 1+2 + Scope 3 from sale of electricity and downstream gas

Reduction in CO2 emissions compared to 2019 with SBTi calculation method (Scope 1+2) (%) -5.1% -9.1% -17.2%
Reduction in CO2 emissions compared to 2019 with SBTi calculation method (Scope 3 sales of electricity and downstream gas) (%) -8.9% +1.8% -2.4%
Carbon intensity index of energy sold (kg/MWh) 365 342 281 288

[Key Indicators] Regenerating resources and closing the loop

Shared value: Regenerating resources and closing the loop

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
Separate waste collection (%) 28.9% 31.2% 36.0% 42.0% 44.8% 47.8% 50.5% 51.9% 52.6% 54.0% 55.4% 56.6% 57.7% 62.5% 64.6% 65.3% 65.3% 67.8%
Separate waste collection per capita (kg per capita) 199 217 250 297 310 340 346 350 343 351 365 367 370 410 425 398 396 406
Overall recycling rate (% recycled municipal waste on total separated and unsorted waste) 47% 48% 53% 56% 55% 57%
Packaging recycling rate (%) 68% 70% 72% 72% 73% 68%
Plastic recycled by Aliplast (thousands of tonnes) 63.7 72.8 68.8 80.9 79.2
Reusable treated waste water (% of total treated waste water) 1.0% 3.4% 5.2% 6.0% 7.3%

Figure refers to Hera Spa, and from 2021 to AcegasApsAmga as well

Non-invoiced water (physical and administrative losses from domestic aqueduct) (m3/km of network/day) 7.9 7.7 8.1 10.0 10.0 10.3 10.2 10.4 10.5 9.8 9.6 9.5
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
Hera 29.9 27.2 25.7 32.4 30.7 28.6 28.0 8.9 8.8
AcegasApsAmga 7.6 7.0 6.7 6.3 6.6 6.8 6.4 6.5 6.6 6.4 25.1 25.3
Marche Multiservizi 6.4 6.5 6.6 6.4 6.3 5.2
Reduction rate of internal water consumption compared to 2017 (%) -5.5% -11.9% -16.6% -20.5%

Figure refers to water consumption from civil and industrial aqueducts in the Group's most "water-demanding" business units served by Hera Spa in Emilia-Romagna

Domestic customers with the “Consumption Diary” (number) 82,000 145,427 202,773 268.597
Aqueduct users served in areas with a Water Safety Plan (% of total aqueduct users) 4.2% 11.5% 12.8% 22.6% 61.9%

Data refers to users served in areas with a technically closed Water Safety Management Plan.

Urban areas >2,000 population equivalents adjusted to wastewater treatment regulations (% of population equivalents) 92.2% 97.3% 97.6% 99.6% 99.6%
Waste-to-energy plant emission levels vs. regulatory limits (real concentrations vs. regulatory limits: optimal value <100%) 22.4% 21.2% 19.3% 17.1% 13.1% 13.0% 12.0% 11.0% 13.6% 14.4% 14.9% 14.1% 14.5% 13.8% 14.1% 13.8% 13.8% 13.5%
Thermal energy from renewable or high-efficiency sources in district heating (%) 24% 32% 29% 29% 38% 45% 52% 51% 54% 55% 53% 54% 59% 57% 59% 60% 58% 59%
Public charging stations for electric vehicles installed (number) 36 43 104 194 500
Land reuse in infrastructure construction (%) 68% 73% 79% 78% 78%

Progressive figures from 2018

[Key Indicators] Enabling resilience and innovating

Shared value: Enabling resilience and innovating

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
Customers choosing online billing (%) 1.5% 2.7% 4.2% 6.3% 9.0% 13.8% 16.0% 20.0% 23.7% 25.8% 27.6% 30.9% 34.5%
Electronic gas and electricity meters (%) 44.0% 54.0% 72.1% 82.6% 89.1%
Value of supplies from local suppliers (% of total) 62% 66% 68% 64% 65% 65% 64% 66% 68% 69% 66% 69% 69% 65% 67% 65%
Customers who requested at least one bill to be paid in instalments (%) 6.6% 6.5% 5.2% 5.0% 6.5%
Supplies from social cooperatives (% on waste management services awards) 27.0% 27.1% 27.0% 29% 30%
Open-ended contract employees (average annual % of total workforce) 95.5% 93.2% 92.7% 93.7% 95.0% 95.8% 96.2% 97.0% 96.6% 97.0% 96.9% 97.0% 96.8% 96.2% 96.6% 96.6% 96.5% 96.6%
Women holding roles of responsibility (%) 19.9% 21.9% 24.4% 25.8% 24.8% 25.7% 25.5% 25.8% 25.0% 25.6% 26.9% 28.0% 28.0% 29.6% 29.9% 29.9% 30.5% 31.1%
Managers and middle managers
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
Managers 9.0% 8.6% 12.6% 14.2% 13.8% 14.4% 16.0% 17.3% 16.2% 16.4% 18.5% 19.9% 18.8% 19.5% 19.7% 21.7% 22.1% 21.6%
Middle managers 27.0% 26.9% 28.9% 30.0% 28.9% 29.8% 28.9% 28.9% 28.0% 28.8% 29.2% 30.3% 30.7% 32.4% 32.7% 32.2% 32.8% 33.6%
Female workers hired under open-ended contracts (managers, middle managers and employees) 46.0% 42.3% 41.3% 43.6% 42.9%
Students participating in environmental education projects (number) 96,034 99,482 106,547 118,788 93,053 82,178 111.091
Employees with digital proficiency (% of total employees) 23% 44% 44% 49% 54%

[Key Indicators] With the drivers of change

With the drivers of change

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
Value added distributed to stakeholders (millions of Euro) 722.1 802.5 817.1 923.8 977.4 1,010.4 1,042.6 1,075.6 1,354.8 1,387.2 1,412.8 1,427.3 1,480.7 1,540.8 1,734.5 1,670.0 1,764.4  1,674.1
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
Workforce 270.1 296.7 300.9 331.1 352.0 361.9 370.0 382.0 478.6 496.9 510.8 524.1 551.6 551.4 560.4 572.7 592.8 601.1
Shareholders 78.5 91.5 96.3 98.1 103.1 125.2 122.6 135.1 144.7 145.4 147.9 147.1 156.9 163.6 165.2 183.9 217.9 236.3
Company 174.9 174.4 189.8 209.0 206.4 241.1 238.1 239.0 347.9 368.5 383.5 419.3 479.6 518.3 665.5 594.4 618.1 546.1
Financial institutions/Banks 41.3 53.9 79.3 94.0 105.0 115.6 119.5 134.1 156.5 153.9 146.0 131.2 116.2 106.6 139.4 124.9 218.0 135
Public Administration 155.3 184.2 149.1 189.9 208.8 164.7 190.5 183.3 223.8 219.8 222.0 202.8 173.9 198.2 201.0 190.7 115.1 151.8
Local community 2.0 1.8 1.7 1.7 2.1 1.8 2.0 2.0 3.3 2.7 2.6 2.8 2.5 2.7 3.0 3.3 2.5 3.8
Total shareholders’ return with respect to the initial public offering (%) 94% 185% 172% 53% 70% 72% 42% 60% 101% 125% 172% 159% 225% 212% 319% 253% 317% 235%
Calls with arrival time at the call location within 60 minutes (%) 97.5% 96.2% 96.7% 97.0% 97.8% 97.8% 97.3%
Average waiting time at the call centre for residential customers (seconds) 40 34 36 27 33 32 93
Average waiting times at branch offices (minutes) 12.3 10.6 9.6 9.4 5.4 5.7 8.9
Average training hours per capita (number) 18.5 20.1 24.3 33.2 23.0 23.0 28.1 27.5 26.4 28.0 31.4 29.3 28.6 29.8 28.6 26.0 30.3 30.8
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022
Managers 11.4 21.2 33.9 42.4 21.5 21.8 35.8 42.0 47.3 40.3 51.3 59.2 61.4 50.4 40.0 40.9 29.2 36.3
Middle Managers 25.0 26.1 39.2 52.6 28.6 28.7 38.7 43.8 47.0 40.9 53.6 53.3 46.6 63.3 50.4 35.2 42.8 39.4
White-collar workers 23.9 27.0 30.5 31.5 22.6 20.1 28.1 28.0 25.7 27.2 30.3 28.2 27.5 28.4 28.0 22.4 26.7 27.8
Blue-collar workers 13.6 13.3 16.0 32.4 23.4 26.2 26.7 22.8 23.5 26.6 28.8 25.4 25.1 26.2 25.4 30.3 33.8 33.8
Workers involved in smart working (% excluding blue collar workers) 8% 26% 77% 77% 77%

Permanent employees, excluding blue collar workers.

Lost time injury frequency index (number of lost time injuries/hours worked x 1,000,000) 49.6 49.2 43.6 42.1 35.1 30.4 25.4 25.5 23.9 22.6 20.6 17.8 17.1 15.7 14.1 12.6 10.3 10.5
Internal climate index (score 0-100) 50 - 53 - 58 - 64 - 61 - 63 - 64 - 68 - 71 -
Index of customer satisfaction for residential customers (score 0-100) 67 67 65 67 69 69 70 69 70 69 70 70 70 71 73 73 73 72

Marche Multiservizi not included

Tender awards adopting the most economically advantageous bid method: sustainability score (% of total) 28 27 22 26 25 26 25 32 34 41 38 39

[Key Indicators] Conclusion

Top-level indicators are highlighted in bold.

Page update 13 June 2023

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Hera SpA, Viale Carlo Berti Pichat 2/4, 40127 Bologna, Tel.051287111 www.gruppohera.it