The Scuola dei Mestieri is a consolidated system that for over ten years has developed, strengthened and enhanced the technical and operational skills of the Hera Group, also with a view to knowledge management. The purpose is to raise the level of awareness of professional conduct and of know-how transfer within the company.
Since its creation, the Hera Group has felt the need to arrange the distinctive skills of the various operational trades which are typical of the company (for example workers dealing with network services and workers dealing with remote control and management) in notebooks. Seventeen notebooks have been created to share and preserve the Group’s distinctive know-how over time: in 2015, they became available in digital format and are updated continually. During 2018, the Group notebook “Regulated Services Tenders” was created.
Furthermore, in 2018, the Professional Academies in the field of Administration, Finance and Control, Water and Energy Distribution were added to the active Engineering and the Procurement and Tenders Professional Academies.