+212%
total return on stock
compared to original
listing in 2003
1,241
million euro
added value distributed
to local stakeholders

Objectives and performance

Objectives and performance
What we said we would do What we have done Area*
• Value added to stakeholders: Euro 1,764 million as of 2021 (+19% compared to 2017). • +4% compared to 2017, the value added to the stakeholders which in 2018 came to Euro 1,541 million      
• Achieve investments for Euro 2.3 billion in the period 2018-2021. • Euro 462 million. Investments achieved in 2018 (+5% compared to 2017).      
• Dialogue with the local communities: continue the meetings of the HeraLabs active in the areas and define the Plan of the local initiatives in Ravenna and Ferrara. Extend the new HeraLAB model in three additional areas in 2019. • 12 initiatives jointly planned by Hera and stakeholders in the Ferrara and Ravenna LABs, which will be achieved in the two-year period 2019-20. The new model will involve two new areas in 2019. ER    
• Implement the internal climate improvement actions defined on the basis of the results of the survey carried out in 2017. • 23 improvement actions defined on the basis of the results of the survey carried out in 2017 and accomplished in 2018. The improvement plan will also continue in 2019. ER T M

 

What we will do Area*
• Euro 1,684 million. Value added to stakeholders as at 2022 (+9.3% compared to 2018).      
• Euro 2.4 billion. Investments completed in the period 2019-2022.      
• 2 HeraLAB active in two new areas in 2019 for dialogue with the local communities. Achieve the 12 local initiatives jointly planned in 2018 with the Ferrara and Ravenna LABs by the end of 2020. ER    
• 65/100 employee satisfaction index in the internal climate survey carried out in 2019. Complete the internal climate improvement actions defined on the basis of the 2017 survey. ER T M
• 70/100 customer satisfaction index in the survey carried out in 2019. ER T M
• Obtain certification of the anti-corruption management system according to the ISO 37001 standard for Hera S.p.A. ER    

* Geographic scope of the improvement objectives: ER Emilia-Romagna T: Triveneto M: Marche.