million euro
shared value Ebitda,
36% of total Ebitda
(+14% over 2017)
million euro
shared value investments,
40% of total investments
customer satisfaction
our annual survey confirms the high
quality of Group services

How we identified the “calls to action”

In 2018, we continued to analyse the “Global Agenda” and the needs for change that are outlined in it, which represent the “calls to action” for a company like Hera. Understanding and sharing this scenario is essential for outlining the way we report the sustainability results achieved. At the same time, it is also an opportunity to steer strategy and operational processes in order to address change and meet the needs and expectations of both the market and society, thus enhancing competitiveness.

The process started by analysing European, national and local policies and ended by identifying Hera’s Drivers of Change and Impact Areas, while keeping in mind its spheres of competence.

Forty-five global, European, national and local policies were analysed to define the priorities for change towards sustainability, including the 2030 UN Agenda. Further 18 policies were added to this first set, which were examined in detail in 2018. The commitments and quantitative targets of these policies which are of key significance to Hera’s activity were analysed. Nine Impact Areas were defined by identifying the cross-cutting thematic areas that group together several commitments and targets. Lastly, three Drivers of change were identified by grouping the various Impact Areas into strategic development lines for Hera.

The three Drivers of Change and Impact Areas were linked to the 11 2030 UN Agenda goals for sustainable development that Hera identified as priorities in relation to the businesses managed and which include the 52 “What we will do…” (objectives for the future) detailed in this Report.

“Calls to action”: The Drivers of Change, the Impact Areas and the 2030 UN Agenda goals of interest to Hera


The relationship between CSR and CSV according to Hera