Structure of the document

The Hera Group adopts a strategic approach to corporate social responsibility and sustainability based on the theory of Shared Value (CSV, “Creating Shared Value”), which highlights how a company can enhance its business while generating at the same time a positive impact on society.

The sustainability report reflects this approach also in the very layout of the contents.

In addition to quantifying shared value EBITDA, introduced for the first time for the purpose of drafting the 2016 sustainability report, this report also focuses on the activities, results, case studies and investments related to shared value creation.

The CSV approach was defined starting from the analysis of the global and local scenario, which led to identifying 3 drivers and 9 impact areas of interest for the Hera Group. Each driver was associated with the main Sustainable Development Goals, defined by the 2030 Agenda of the United Nations, which the Group intends responding to.

The report is divided into 3 main sections: Sustainability, strategy and shared value; the shared value; The bases and the organisational levers

The “Sustainability, Strategy and Shared Value” section contains the letter to the stakeholders, the introduction (About us) and references with regard to sustainability management and shared value (Sustainability for the Hera Group; Shared value).

The “Shared value” section contains for each defined impact area, the present and future scenario (status indicators, policies and targets) and the Group’s responses: improvement objectives, performance indicators and case studies.

The “Bases and the organisational levers” section contains all relevant corporate social responsibility aspects which were not included in the shared value section (Governance and creation of value – Quality, cost and safety of customer services – People – Suppliers). These must be considered as the basis for generating shared value and, at the same time, as organisational levers through which value can be increased over time.