Robotics at the service of humankind
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Web Content Article on-date Aug 25, 2021 2:22 PM
SI Results and targets The Group’s total emissions (Scope 1 + Scope 2 + Scope 3) in 2021 were about 12,345 thousand tonnes of CO2e. Specifically, the emissions directly produced by the Group (Scope...
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Web Content Article on-date Aug 25, 2021 2:07 PM
SI Why this report Contributing to achieving carbon neutrality is part of Hera's "purpose". During the Shareholders' Meeting held on 28 May 2021, in fact, Hera introduced the concept of "Purpose"...
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Web Content Article on-date Aug 25, 2021 2:11 PM
SI Energy and climate commitment timeline Our main climate and energy actions over the years: 2014: ISO 50001 certification for Hera SpA (11 Group companies certified by 2021) 2015: First...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Aug 25, 2021 2:10 PM
SI Greenhouse gases (also called climate-altering gases): gases in the atmosphere that allow infrared solar radiation to pass through as it strikes the Earth. In balanced concentrations, these...
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Web Content Article on-date Aug 25, 2021 2:13 PM
SI With the new European Fit for 55 package, published in July 2021, the European Union has strengthened its goals in the fight against climate change. To achieve the 2050 climate neutrality goal,...
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Web Content Article on-date Aug 25, 2021 1:58 PM
null null null null No Find out the purpose of this report. Do you want to learn more about the topics related to climate change? Read the glossary. Find out the Hera Group’s main steps in the...
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Web Content Article on-date Aug 25, 2021 2:18 PM
null null No In 2020 we started a process to align our strategy and reporting with the recommendations of the Task force on Climate-related Financial Disclosure (TCFD). Find out the scenario...
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Web Content Article on-date Aug 25, 2021 12:24 PM
Find out more climate_objectives.jpg The Italian and European climate targets The EU has drawn up a roadmap towards 2030 which foresees the reduction of greenhouse gas emissions, until reaching...
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Web Content Article on-date Aug 25, 2021 12:25 PM
Find out more img_commitment.png Our commitment for energy and climate Contributing to achieving carbon neutrality is part of Hera's "purpose" (as required by the Articles of Association approved...
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Web Content Article on-date Aug 25, 2021 12:22 PM
Find out more img_targets (1).jpg Hera Group's ghg emissions and targets The Science Based Targets initiative has validated Hera Group’s decarbonization targets.
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Web Content Article on-date Aug 25, 2021 12:23 PM
Find out more img_climate_strategy (1).jpg Climate targets In 2020 we started a process to align our strategy and reporting with the recommendations of the Task force on Climate-related Financial...
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Web Content Article on-date Aug 25, 2021 12:19 PM
In this report:
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Web Content Article on-date Aug 25, 2021 12:03 PM
Bianco Bianco Si fascia_finale_mobile_en.png fascia_finale_en.png No null
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Web Content Article on-date Aug 25, 2021 12:00 PM
SI What can families and citizens do? Subscribe to green and energy efficiency offers, choose supply of renewable energy, use several tools to monitor and reduce energy consumption, and do well...
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Web Content Article on-date Aug 25, 2021 11:42 AM
Sfumato Bianco No bolle_energie_EN_mobile.png Bolle_energie_EN.png No null null null null
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Web Content Article on-date Aug 24, 2021 2:14 PM
Sfumato Bianco No bolle_costruire_EN_mobile.png Bolle_costruire_futuro_EN.png No null null null null
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Web Content Article · written-by Cesare Armandola on-date Aug 24, 2021 10:45 AM
Si Interviews with colleagues Bianco Si GRUPPO
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Web Content Article on-date Aug 24, 2021 10:45 AM
Si Interview Bianco Si GRUPPO
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Web Content Article on-date Aug 23, 2021 1:39 PM
The HERA Group is a multi-utility operating in more than 300 Italian municipalities (mainly in Emilia Romagna, Marche and Triveneto). Hera provides energy services (gas and electricity), water...
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Web Content Article on-date Aug 23, 2021 1:36 PM
Customer served no
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Web Content Article on-date Aug 24, 2021 11:23 AM
Interview with Maurizia Brunetti, Manager of Mains Water Coordination at Hera Spa
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Web Content Article on-date Aug 24, 2021 11:32 AM
Interview with Claudia Gobbi (Facility Management Hera)
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Web Content Article on-date Aug 24, 2021 11:27 AM
Interview with Michele Donati (Waste Management)
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Web Content Article on-date Aug 24, 2021 11:51 AM
Interview with Franco Picchioni, Chief of Hera Information and Cyber Security Management
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Web Content Article on-date Aug 24, 2021 11:55 AM
Lidia Addesa and Tobia Desalvo reveal their exchange experiences within the Group
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Web Content Article on-date Aug 24, 2021 11:59 AM
Interview with Marco Borgato, Management Department of AcegasApsAmga Water Padua
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Web Content Article on-date Aug 24, 2021 12:01 PM
Interview with Ettore Selli (Herambiente)
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Web Content Article on-date Aug 25, 2021 11:42 AM
SI DISCOVER how you can reduce greenhouse gas emissions with us Read more NO No Centrato
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Web Content Article on-date Aug 13, 2021 12:21 PM
SI Discover what you can do with us for your community NO No Sinistra
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Web Content Article on-date Aug 13, 2021 12:10 PM
Desk_costruire_futuro@2x.jpg Largo Because a truly shared value must be created together Building the future together M_costruire_futuro (1).png
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Web Content Article on-date Aug 25, 2021 11:42 AM
canvas_desktop_energie_per_il_clima.jpg Largo The challenge of climate change and our commitment<br><br><span style="font-size: 0.9rem">Report 2022 – 2021 Data. 2nd edition</span> Energy...
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Web Content Article on-date Aug 13, 2021 12:06 PM
ico_comunicati_stampa.png ico_comunicati_stampa (1).png null null Report - Building the future together Building the future together - In-depth analysis null null
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Web Content Article on-date Aug 13, 2021 12:02 PM
In this report:
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Web Content Article on-date Aug 13, 2021 11:57 AM
SI » Find out more about the concrete initiatives to restart Back to report's home NO No Sinistra
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Web Content Article on-date Aug 13, 2021 11:56 AM
Si #95adb7 Tangible initiatives to restart Bianco Si GRUPPO
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Web Content Article · written-by Palvi Andrea Tonziello on-date Aug 13, 2021 11:54 AM
SI WASTE VEGETABLE OIL Since the launch of the initiative: 1,301 TONNES of vegetable oil collected through collection service 800 STREET COLLECTION BINS distribuited in 120 municipalities 600...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Aug 13, 2021 11:51 AM
Si #EC9E63 Hera collaborates Bianco Si GRUPPO
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Web Content Article · written-by Palvi Andrea Tonziello on-date Aug 13, 2021 11:48 AM
SI CAMBIA IL FINALE 89 MUNICIPALITIES activating the service 18 NON-PROFIT ORGANIZATIONS in Emilia Romagna and Marche territories 5,900 HOME COLLECTIONS * 603 TONNES of bulky waste sent for...
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Web Content Article on-date Aug 13, 2021 11:35 AM
Si #eb9c66 Hera involves Bianco Si GRUPPO
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Web Content Article · written-by Palvi Andrea Tonziello on-date Aug 13, 2021 11:22 AM
SI ECOGAMES 13.000 THOUSAND PLAYERS in the first two months 9 MINUTES average match time Project implemented in the local areas of: All territories in which Hera operates Learn all about...
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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