Robotics at the service of humankind
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Web Content Article on-date Dec 9, 2021 9:52 AM
SI Find out why you can trust tap water NO No Centrato
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Web Content Article on-date Dec 30, 2020 12:53 PM
Img Desktop In buone acque Largo Everything (and more) about<br/> the quality of zero km water No In good waters No
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Go to the 2022 report costruire insieme il futuro_en.png Building the future Together Discover the partnerships between the company and the local community
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Go to the 2020 report sulle tracce dei rifiuti_en.png Tracking Waste Find out where your separate collection goes
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Go to the 2020 report Header Mille Volti (1).png 1000 faces to service Discover the initiatives for our customers and the territory
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Go to the 2022 report energie per il clima_en.png Energy Solutions for the Climate Discover how you can reduce greenhouse gas emissions with us
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Go to the 2021 report in buone acque_en.png In Good Waters Discover the quality of water at zero km
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Web Content Article on-date Jan 8, 2021 2:05 PM
2020-12-30 Sede Hera The Hera Group hereby communicates that, as of 1 January 2021, Mr. Roberto Barilli, General Manager of Operations for Hera S.p.A., will leave his office for retirement. The...
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Web Content Article on-date Dec 29, 2020 5:30 PM
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SI Latest news, events and awards in sustainability NO No Sinistra
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Web Content Article on-date Mar 24, 2021 5:22 PM
S&P Global's Sustainability Award S&P Global's Sustainability Award The Hera Group has received a worldwide gold medal for social responsibility. S&P Global, indeed, has awarded the company its...
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Web Content Article on-date Dec 29, 2020 4:11 PM
SI News from the Hera Group: an increasingly smart way of paying bills Projects in brief NO No Sinistra
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Web Content Article on-date Dec 29, 2020 4:12 PM
SI "Più alberi in città" (More trees in town) in Ferrara through the use of waste collection centres Projects in brief NO No Sinistra
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Web Content Article on-date Dec 29, 2020 4:05 PM
SI Shared value? Let's build it together The Hera Group has published a new report in which the engagement of customers, associations and individuals is put at the centre, describing the many...
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Web Content Article on-date Dec 29, 2020 4:14 PM
SI Aliplast enters the world of cosmetics Projects in brief NO No Sinistra
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SI The environmental education activities of the Hera Group Projects in brief NO No Sinistra
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Web Content Article on-date Dec 29, 2020 4:00 PM
SI Combating food waste: CiboAmico is 10 years old Through this project, the Hera Group has recovered from its company canteens more than 91,000 meals not consumed and donated to non-profit...
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Web Content Article on-date Dec 29, 2020 4:07 PM
SI The HeraLAB model: more dialogue and co-planning Recently started in Bologna and Rimini, in 2018 this model was applied to the areas of Ferrara and Ravenna, involving 24 representatives of the...
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Web Content Article on-date Dec 29, 2020 4:01 PM
SI 2018 sustainability report: focus on shared value, area by area The new sustainability report approved on 27 March by the Board of Directors of Hera Spa has been published. The Group centres the...
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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