Robotics at the service of humankind
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| Introduction | Directors’ report | Hera Group consolidated financial statements Hera Group - Consolidated Financial Statement at 31 December 2021 18| TRENDS AND CONTEXTS,...
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| Introduction | Directors’ report | Hera Group consolidated financial statements Hera Group - Consolidated Financial Statement at 31 December 2021 42| RISK FACTORS: ACTORS,...
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| Introduction | Directors’ report | Hera Group consolidated financial statements Hera Group - Consolidated Financial Statement at 31 December 2021 66| Operating results and...
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| Introduction | Directors’ report | Hera Group consolidated financial statements Hera Group - Consolidated Financial Statement at 31 December 2021 80| SUSTAINABILITY RESULTS ...
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| Introduction | Directors’ report | Hera Group consolidated financial statements Hera Group - Consolidated Financial Statement at 31 December 2021 115| Statement of...
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Document · written-by Palvi Andrea Tonziello on-date Apr 5, 2022 11:21 AM
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Sustainable strategy and Shared value Pursuing carbon neutrality Regenerating resources and closing the loop Enabling resilience and innovating Governance and creation of value ...
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Document · written-by Palvi Andrea Tonziello on-date Apr 8, 2022 12:05 PM
TABLE OF CONTENTS INTRODUCTION LETTER FROM THE CHAIRMAN TO SHAREHOLDERS 7 HERA IN A NUTSHELL 9 DIRECTORS’ REPORT 1.01 TRENDS AND CONTEXT, STRATEGIC...
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Document · written-by Palvi Andrea Tonziello on-date May 4, 2022 11:58 AM
press release Bologna, 5 May 2022 Hera Group: over 2.2 billion euro distributed to local areas in 2021 Hera continues to create shared value by focusing on the principles underlying a “fair...
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Document · written-by Palvi Andrea Tonziello on-date May 11, 2022 2:53 PM
press release Bologna, 11 May 2022 Hera S.p.A. BoD appoints Orazio Iacono as CEO In today's meeting, the Board of Directors – following the resignation of CEO Stefano Venier,...
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Document · written-by Palvi Andrea Tonziello on-date May 11, 2022 1:01 PM
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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