Robotics at the service of humankind
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Web Content Article on-date Dec 29, 2020 3:23 PM
Si Newsletter archive Bianco Si GRUPPO
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 7, 2020 9:41 AM
SI Energy efficiency is a cornerstone of our sustainable development strategy. A value that we extend to each and every sector: from families to companies and the public administration. FAMILIES ...
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The mission of our governance system is to create shared value for all our stakeholders. To do so, corporate governance is committed to assessing the constantly evolving environment in which we do...
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SI Interviews to colleagues Hera Group employees talk about working for the company. From the perspective of operators to administrative employees, from specialist personnel to managers each one...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Oct 19, 2020 6:06 PM
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Through our activities we contribute to achieving the sustainability goals set out in the UN's 2030 Agenda. Of the 17 goals set by the United Nations, we pursue 11 that are in line with our...
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Web Content Article · written-by Davide Donnarumma on-date Jul 4, 2023 12:03 PM
SI The Hera Group is the first Italian coalescence of municipally owned companies that (adopting a multi-business approach oriented to the creation of shared value for all stakeholders) manages the...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Oct 2, 2020 10:01 AM
SI “In the territories in which it operates, the Group has for a long time been committed to making selective waste collection more and more of a quality, between families and businesses. The...
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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