Robotics at the service of humankind
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 9, 2020 11:51 AM
SI Purchasing and Contracts Department (PCM) The Purchasing and Contracts Department is made up of purchasing line functions divided by business line, serving homogeneous groups of internal...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 21, 2020 11:10 AM
SI Herambiente's commitments in 5 points Our plants, spread across Italy, recover paper/cardboard, plastic, wood, metals, glass, biodegradable waste, tyres, textiles, and inert materials. The scrap...
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Web Content Article · written-by Davide Donnarumma on-date Jul 9, 2020 11:54 AM
SI Reliability, innovation, state-of-the-art technology, and high performance in reducing environmental impacts. These are the qualities that characterise our responsible waste management...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 9, 2020 11:34 AM
SI The qualification and subsequent evaluation of suppliers at Group level is based on the verification of technical, economic and organisational quality requirements and compliance with...
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Web Content Article on-date Jul 9, 2020 11:25 AM
SI Hera’s quality controls on drinking water In managing the water system, Hera ensures that its customers receive tap water that is good to drink and complies with regulations. Monitoring is...
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Web Content Article on-date Jul 13, 2020 9:03 AM
398 2016-10-10 Team up. For the Hera Group this is a real philosophy, which every year leads to many concrete projects, through which our multiutility collaborates with citizens, institutions,...
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Web Content Article on-date Jul 8, 2020 9:49 PM
SI Romagna Acque-Società delle Fonti is a limited company that owns all drinking water sources for civil use in Romagna territory. The aqueduct system - made up of infrastructures and...
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Web Content Article on-date Jul 8, 2020 9:48 PM
Purified water is fed into the water mains and, via water balancing tanks and pumping stations, flows to the users' taps. Along the distribution network (which generally follows main roads) there...
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Web Content Article on-date Jul 9, 2020 11:15 AM
SI The identity card of Hera's water supply service The concept of 'water services' pertains to culture as it refers to the human activity aimed at satisfying water needs in social structures. The...
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Web Content Article on-date Jul 8, 2020 9:40 PM
SI The following table shows the main purification plants, which feed water into the civil water mains managed by Hera (over 904,000 cubic metres of water per day, 78% of all the water fed into the...
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Web Content Article on-date Jul 8, 2020 8:03 PM
SI Purification and potabilization processes are aimed at ensuring that water complies with the established requirements for drinking water by improving its organoleptic aspects (color, odor,...
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Web Content Article on-date Jul 8, 2020 7:57 PM
SI Hera draws water from various supply sources: surface water (streams, rivers, lakes), groundwater (mainly located in plains), and springs located in hills and mountains. The source mix depends...
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Web Content Article on-date Jul 8, 2020 7:56 PM
Management of all systems concerning water catchment, purification and distribution to the end customer (points 1, 2 and 3 in the diagram “Hera's integrated water service”) constitute the so-called...
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Web Content Article on-date Jul 8, 2020 6:49 PM
SI HERA IN 2 WORDS The Hera Group operates in 349 municipalities, providing energy and waste management services to 4.4 million people The Hera Group is a leading Italian multiutility company. It...
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Web Content Article on-date Jul 8, 2020 5:12 PM
SI Investments in the water sector Since its founding, the HERA Group has invested an average of 111 million euro per year in the water cycle (maintaining this commitment even at the peak of the...
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Web Content Article on-date Jul 8, 2020 6:48 PM
Si Hera in 2 Words Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 4:26 PM
Si Health-related aspects of water consumption Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 4:26 PM
Si Hera's commitment to quality and beyond: improvement and research programmes Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 4:26 PM
Si Sustainable management of water resources: reducing water consumption Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 4:26 PM
Si Glossary Bianco Si ACQUA
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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