Robotics at the service of humankind
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Web Content Article on-date Aug 3, 2020 10:24 AM
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Private Property, Public Property and Social Property Click here to view the best pictures from the Conference “Private Property, Public Property and Social Property: the organisation of knowledge...
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Hera Orienta Every year we operate a University Orientation initiative aimed at the children of Hera Group employees, devoted to helping them choose a university education or career path. This...
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Waste cycle sustainability and new lifestyles in a changing society Click here to view the best pictures from the Conference "Waste cycle sustainability and new lifestyles in a changing society",...
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Government and governance of public utility services Click here to view the best pictures from the Conference "Government and governance of public utility services", held in Bologna on 10 July 2012...
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Grande Nero Associations Participation in associations in the areas of managerial training and education. Grande Nero Sotto Find out more Nove dodicesimi Tre dodicesimi Associations
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Grande Nero Innovation e Change management We have adopted original and innovative models for managing knowledge and organisational learning processes. Grande Nero Sotto Find out more Nove...
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Grande Nero Workshop The Corporate University of Hera Group HerAcademy was opened on 15 December 2011 following a period of research that further confirmed the high qualitative and quantitative...
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Grande Nero Workshop The local area and its community live off knowledge. It is used, transmitted and innovated upon in the productive fabric, in places dedicated to study and civil life. When it...
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Grande Nero The HerAcademy Project Heracademy Brochure The brochure introducing the HerAcademy project: the corporate university of the Hera Group. Grande Nero Sotto Heracademy Brochure Nove...
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Grande Nero HeraOrienta This is a University Orientation and World of Work Orientation initiative, dedicated to dialogue and specifically designed for the children of our employees. Grande Nero...
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Grande Nero The Italian context Corporate university corporate training programmes The research project "Corporate University: corporate training programmes" written by Giulio Pedrini under the...
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SI We participate in managerial training and education associations as we believe that continuous dialogue and working within a network are essential components for the development of knowledge and...
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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