Robotics at the service of humankind
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Web Content Article on-date Nov 9, 2016 5:34 PM
2016-11-08 11_870x320_cs_s1.1479113984.jpg The multiutility company forges ahead of the European agenda on the circular economy and, at Ecomondo, it presents the new editions of its sustainability...
Comunicati stampa: Hera Spa Products/Services Sustainability -
Web Content Article on-date Nov 14, 2016 10:22 AM
2016-09-21 Lucrezia_Reichlin_870x320_cs_s1.1479115494.jpg The well-known economist commented on the issue of recovery during the conference dedicated to the presentation of the HERA Group's...
Comunicati stampa: Hera Spa Sustainability -
Web Content Article on-date Jul 22, 2016 11:44 AM
2016-07-22 acquologo_eng_opt.1469110431.png Thanks to this new free application, with just a few clicks you can find out about tap water quality, receive notifications about service interruptions...
Comunicati stampa: Hera Spa Products/Services -
Web Content Article on-date Jun 28, 2016 6:07 PM
2016-06-28 Alessandro Baroncini A wholly owned subsidiary of the multi-utility, the company will be operational from 1 July 2016. Alessandro Baroncini, former Director of Energy Networks at the...
Comunicati stampa: Hera Spa Products/Services -
HERA Group, European targets on packaging recovery and disposal in landfills already reached in 2015
Web Content Article on-date Jun 24, 2016 2:53 PM
2016-05-02 Venier_thumb.1406802185.jpg The Group's 2015 Sustainability Report recently approved by the Shareholders' Meeting. Focus on local areas and communities, with a view to shared value and...
Comunicati stampa: Hera Spa Sustainability -
Web Content Article on-date Mar 16, 2022 1:49 PM
2016-02-19 BLQ_COPERNICO_1_4745_s1.1468599028.jpg The "absolute" Top Utility award went to Marche Multiservizi, a subsidiary of the HERA Group operating in the province of Pesaro-Urbino. For its...
Comunicati stampa: Sustainability Hera Spa
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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