Hera, increasingly smart payments: agreement with UniCredit for 6 million digital accounts
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For the seventeenth consecutive year, we are confirmed among the leading organisations for human resources management

We have once again been ranked among the best Italian companies for people management and development policies, obtaining the Top Employer certification for the seventeenth year running.
The award recognises the Hera Group’s strategic commitment to continuous learning and organisational wellbeing, in a landscape where career longevity, talent attraction and generational inclusion are increasingly critical.
With over 10,500 employees, 96% of whom are employed on permanent contracts, we distinguish ourselves through an HR model founded on flexible welfare, 360-degree wellbeing, professional growth, the enhancement of uniqueness and a strong cultural identity. Furthermore, our multi-business nature represents a significant benchmark on the national stage, offering diverse career paths and the opportunity to develop new skills within the same organisation.
For us, continuous training is a cornerstone of its ‘people strategy’: thanks to an annual investment of approximately €15 million, over 97% of employees participate in at least one training initiative, averaging 30 hours per capita. A central role is played by HerAcademy, our corporate university, which aims to support the energy, environmental, digital and technological transitions through innovative programmes and ongoing dialogue with academia.
On the welfare front, we allocate €23 million annually to its Hextra system, which involves 99% of the workforce. The scheme offers, among other opportunities, initiatives for parenting support, health and pension services, and programmes dedicated to psychological and financial wellbeing.
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Hera, increasingly smart payments: agreement with UniCredit for 6 million digital accounts
The agreement with UniCredit, the first of its kind in Italy, will make available a "virtual" IBAN to each of the multi-utility's customers, thus greatly facilitating payments and increasing cost efficiency. For Hera, the initiative is part of its overall service digitalisation process, to provide more payment options for customers and to respond to an increasingly "connected" and demanding clientele

Increasingly "smart" digital payments. This is the objective that the Hera Group has set itself to continue to improve and facilitate its relationship with its customers. An multi-faceted and challenging process for which the multi-utility has signed a cooperation agreement with UniCredit to develop a "Virtual Account" service, which will promote a significant simplification of payments and of the related book-keeping.
Under this agreement, the bank has generated 6 million dedicated "virtual" IBANs that Hera - the first company in Italy to do so on a large scale - will make available to each customer, in their bill or invoice. As a result, customers will be able to pay conveniently from their online bank account, without waiting in queues, and with an automatic and unambiguous acknowledgement of the payment. UniCredit will then credit the multi-utility's account with all incoming transfers, regardless of their type, and send the company a statement of the transactions carried out.
In addition to the "virtual" IBAN system, Hera is developing additional mobile payment methods for its customers, such as digital wallets, to make transactions increasingly easy, straightforward and user-friendly. Hera has thus consolidated its position as one of the most focused and innovative companies in adopting advanced digitalisation solutions, also aimed at constantly improving the customer experience.
The initiative belongs to its more extensive process of digitalising infrastructures and services that the Hera Group initiated some time ago, with the goal, among others, of identifying and responding to the needs of an increasingly "connected" and demanding clientele. The process supports the objectives of the UN Agenda for 2030, and is also entirely consistent with the European Union's strategy on the creation of a digital single market based on three pillars: improving access to digital goods and services for consumers and businesses, creating an environment conducive to the development of digital networks and services, and maximising the growth potential of the digital economy.