Hera Group: excellent quality of water service confirmed
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Included for the sixth year in both the Dow Jones Best-in-Class Europe and World Indices, we confirm our position as the most sustainable Multi & Water Utility at global level

According to S&P Global, we have once again been ranked the world’s leading company in the Multi & Water Utility sector and we have been included, for the sixth consecutive year, in the Dow Jones Best-in-Class Index (formerly known as the Dow Jones Sustainability Index), both at European and global level.
This result follows an in-depth assessment of performance across environmental, social and governance (ESG) dimensions. The Dow Jones Best-in-Class Index, a leading international stock market index, comprises listed companies demonstrating the highest performance in Environmental, Social and Governance & Economic dimensions.
In particular, we have reaffirmed our global leadership in its sector, achieving a score of 83/100 compared with a sector average of 37/100.
This recognition rewards the quality of the Group’s sustainability reporting, the results achieved by a company that has always been aware of its role within its operating ecosystem, and its strategy of pursuing the creation of shared value for all stakeholders, in line with its purpose.
We are considered a best practice across multiple areas:
- In governance, we stand out for the transparency of our reporting, its careful and effective risk management – including cyber risk – and our exemplary ability to manage the supply chain sustainably;
- In the environmental dimension, we rank first for the efficient management of energy in our internal processes and for safeguarding biodiversity in the territories in which we operate, and we have distinguished ourselves in particular for our reporting and management of climate change-related risks and opportunities;
- In the social dimension, we have achieved the highest global score in respect for human rights, the development of employees’ human capital, customer engagement, data privacy protection and relations with local communities.
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Hera Group: excellent quality of water service confirmed
The results of the incentive mechanism for the integrated water service for the two-year period 2022-2023, recently published by ARERA, show Hera among the top positions in the Italian ranking for both asset and service quality

For 2022-2023, the Hera Group is once again among Italy’s top companies for the technical quality of its water service, as appears in the ranking recently published by the Regulatory Authority for Energy, Networks and the Environment (ARERA), which recognises the high standards achieved in infrastructure efficiency and service levels and confirms Hera’s presence in the top positions for the third consecutive two-year period, that is, since the ranking was established, with the Ferrara area ranking second.
The significant results achieved in the various local areas, from Emilia-Romagna to the Triveneto and Marche regions, confirm the Hera Group as one of the country’s most virtuous operators and reward the improvement projects and the investments made over the years in the integrated water service: over 1 billion euros in the past five years, with a further acceleration planned in the coming years. In fact, 1.5 billion are the allocated resources for the five-year period 2024-2028, primarily aimed at increasing the efficiency and resilience of networks and plants, to cope with the increasingly frequent and intense extreme weather phenomena.
One of the multi-utility's key strengths is its ability to combine the typical levers of a large industrial operator, such as significant investment and the use of innovative technologies, with strong local roots and ongoing dialogue with local institutions, which have distinguished the Hera Group since its inception. The stated goal is to foster the development of territories that are increasingly liveable for citizens, more competitive for businesses, and more resilient to meet the challenges of climate change.
26 total technical quality awards earned by the Hera Group
ARERA, based on the evaluations carried out, gave the Hera Group 26 overall awards for the technical quality results achieved, a particularly significant achievement because it covers all of the managed territorial areas in 4 italian regions.
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