Press releases

The new Hera Group's project, with the involvement of families and citizens, aims to equip schools with new digital equipment Digi e lode Online billing, direct debits, registering to online services, interactive apps for utilities management, separate waste collection and water services, not to mention digital customer meter reading and also Fast Check Up, a new digital tool that lets you understand how you are using energy and what you can do to reduce waste, to the benefit of the environment and your wallet. From now on, by choosing to use one or more of these tools, made available to its customers free of charge by Hera, families and citizens will be able to accumulate points convertible into financial contributions to schools in order to fund digitisation projects. This, in essence, is the work of "Digi e Lode", the new Hera Group's project that aims to contribute to the digitisation of primary and middle schools within served areas, whether they be public or integrated private schools. In keeping with the Piano Nazionale Scuola Digitale (National Plan for Digital Education) - which identifiesdigitisation as a strategic element for educating young people and for local development - "Digi e Lode" is based on the awareness of the rapid changes that characterise today's world, in which scenarios are unfolding that until recently were unimaginable. But the skills and knowledge needed to deal with them can only be developed through a series of innovative tools that should be provided - above all - to schools, students and teachers. "Digi e Lode"is part of the wider educational initiative, "The Great Global Machine", which Hera addresses every year to local schools, sponsored by the Regional School Office. Activate Hera's digital services and reward schools in your city But, in practical terms, how does "Digi e Lode" work? Simple: Every time a customer activates one or more of the digital services mentioned, it will help increase the number of points that will be shared among the schools in his/her town. The customer can also choose which school should receive the points obtained by filling in the form on the initiative's dedicated web site, digielode.gruppohera.it. In this way, the points will be awarded to the chosen school and will acquire a higher value, being multiplied by 5. In the current school year (2017/2018), the Hera Group will donate to the 40 schools of the area (30 in municipalities with more than 50,000 inhabitants and 10 in municipalities below 50,000 inhabitants) that acquire the highest number of points a total of 100,000 euros, that is 2,500 euros for each school, to be used for digitisationprojects. All the information on how to participate is available on http://digielode.gruppohera.it/ Italy ranks 25th out of 28 in Europe in the Digital Economy Index The National Plan for Digital Education of the Ministry of Education, University and Research contains the figures that led to the birth of "Digi e Lode", a contribution that the Hera Group wants to lead to the development of the local area, in keeping with the business strategiesthat identify innovation as a cornerstone of development and according to the guidelines set out in the Global Agenda of the United Nations up to 2030. The document shows that Italy ranks 25th out of 28 in Europe in the Digital Economy Index, the indicator that measures digital transactions in the economy and in society. The index, which is calculated by considering, among other things, connectivity, the diffusion of digital skills (the human capital), the use of the internet and thedigitisation of businesses, thus relegates Italy to the level of countries with the worst performance. Here are some figures that emerge from the National Plan for Digital Education: 70% of classrooms of Italian schools are networked, but generally in a way that is unsuitable for digital teaching; only 41.9% of the classrooms have IWBs (interactive whiteboards) and only 6.1% have an interactive projector; 15 year olds spend an average of 19 minutes a day on the computer in class compared with an OECD average of 25 minutes; 36% of Italian teachers say they are not sufficiently trained for digital teaching, compared to an OECD average of 17%. digielode_870.1508943636.1533211995.jpg http://digielode.gruppohera.it/ digielode.gruppohera.it 20171009_Digi_e_Lode_en_MH_LM.1508222165.pdf 2017-10-09 15:31:16 2017-10-09

Resignation of a Board Member Resignation of a Board Member Gruppo Hera informs that Mr. Aldo Luciano, non-executive and independent director of Hera S.p.A., announced his resignation from office on October 5, 2017, following the administrative changes in Padua Municipality. Mr. Luciano is not part of internal committees and, as far as the company is concerned, does not hold Hera S.p.A shares. Nuova_Palazzina_870x.1533220678.jpg 22_09_2017_press_release.1506084550.pdf 2017-09-22 12:28:55 Nuova_Palazzina_110x150.1533220679.jpg 2013-03-15

Free and easy to use, the multiutility's new app is now available to help customers manage services, supplies and other aspects of their relationship with Hera. So continues the company's commitment to a service that is more customer-oriented, instant and innovative Myhera 110 app my hera It is called "My Hera" and, for several days now, it has been available for download to your smartphone, optimised for iOS and Android operating systems. It's the new app for Hera Group customers, a free tool to add to the other initiatives already undertaken by the company to draw ever closer to customers and meet their changing needs. In fact, the design and functionality was defined with the help of a group of customers who contributed to the end result. My Hera is simple and easy to use. Immediately after registration, you can access all the services directly from the Home Page, and you will be able to organise the contents exactly as you prefer, highlighting those you use most. What are the functions? In addition to making payments online, the new app lets you manage your bills, since you will always have them on hand to refer to. You will be able to submit a customer meter reading at any time, simply and quickly. Another service helps you to monitor your domestic consumption, showing the historical trend and providing a detailed analysis. In addition, My Hera allows customers to locate our offices (searching for those closest), recycling depots and their delivery points, and also allows you to check the opening times of the offices and recycling depots, including a list of the types of waste that will be accepted. The app is also yet another way to contact Hera personnel. For example, with the app you can send messages or ask for a call-back in order to obtain needed assistance, request the collection service for bulky waste or alert the emergency services in the event of a burst water main. There is an area dedicated to offers and company initiatives that keeps you up to date with all the latest news. In addition to communicating with the other tools that the Group provides, such as the Rifiutologo (an interactive guide to waste collection), My Hera aims to simplify customers' relations with the world of Hera, confirming the company's commitment to quality of service. 2.1505979023.1533212729.jpg app my hera 20170920_I_servizi_di_Hera_a_portata_di_app_en_MH_LM.1508221909.pdf 2017-09-20 15:10:17 2017-09-20

(list drew up in accordance with article n. 143-quater, subparagraph 5, of the CONSOB regulation n. 11971/99) List of shareholders with a stake of over 3% List of shareholders with a stake of over 3% Data of circulating shares and number of share capital voting rights, as at 31 August 2017 Update as at 31 August 2017 Before 31 August 2017 N. of shares in the total share capital N. of voting rights N. of shares in the total share capital N. of voting rights Total amount with a breakdown as follows: 1,489,538,745 2,288,279,460 1,489,538,745 2,298,362,553 Shares (regular: 01.01.2017) - cod. ISIN IT0001250932 coupon: n. 16 690,798,030 690,798,030 680,714,937 680,714,937 Double voting right shares (regular: 01.01.2017) - cod. ISIN IT0001250932 coupon: n. 16 798,740,715 1,597,481,430 808,823,808 1,617,647,616 List of shareholders with a stake of over 3% press_release.1504538802.pdf 2017-09-04 11:44:59 List of shareholders with a stake of over 3% List of shareholders with a stake of over 3% 2017-06-23