Hera services at your fingertips
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Hera services at your fingertips
Free and easy to use, the multiutility's new app is now available to help customers manage services, supplies and other aspects of their relationship with Hera. So continues the company's commitment to a service that is more customer-oriented, instant and innovative

It is called "My Hera" and, for several days now, it has been available for download to your smartphone, optimised for iOS and Android operating systems. It's the new app for Hera Group customers, a free tool to add to the other initiatives already undertaken by the company to draw ever closer to customers and meet their changing needs. In fact, the design and functionality was defined with the help of a group of customers who contributed to the end result.
My Hera is simple and easy to use. Immediately after registration, you can access all the services directly from the Home Page, and you will be able to organise the contents exactly as you prefer, highlighting those you use most.
What are the functions? In addition to making payments online, the new app lets you manage your bills, since you will always have them on hand to refer to.
You will be able to submit a customer meter reading at any time, simply and quickly.
Another service helps you to monitor your domestic consumption, showing the historical trend and providing a detailed analysis.
In addition, My Hera allows customers to locate our offices (searching for those closest), recycling depots and their delivery points, and also allows you to check the opening times of the offices and recycling depots, including a list of the types of waste that will be accepted.
The app is also yet another way to contact Hera personnel. For example, with the app you can send messages or ask for a call-back in order to obtain needed assistance, request the collection service for bulky waste or alert the emergency services in the event of a burst water main. There is an area dedicated to offers and company initiatives that keeps you up to date with all the latest news.
In addition to communicating with the other tools that the Group provides, such as the Rifiutologo (an interactive guide to waste collection),
My Hera aims to simplify customers' relations with the world of Hera, confirming the company's commitment to quality of service.
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The Board of Directors of Hera S.p.A., which met today, assessed the independence of its directors appointed by the Shareholders’ Meeting of 29 April 2026.
On the basis of the statements made by the Directors and the information available to the company, the Board of Directors of Hera S.p.A. assessed that all directors meet the independence requirements set out in Article 148 of Legislative Decree No. 58/1998, with the exception of the Executive Chairman, the Chief Executive Officer and directors Gianni Bessi and Enrico Di Stasi. The Board also assessed that directors Fabio Bacchilega, Benedetta Brighenti, Roberta Calderisi, Marina Monassi, Francesco Perrini, Paola Schwizer, Bruno Tani, Fabrizio Toselli and Alice Vatta meet the independence requirements set out in the Corporate Governance Code.
It should also be noted that, in compliance with the provisions of the Corporate Governance Code, the Board of Statutory Auditors verified that all its members meet the independence requirements, reporting the outcome of these checks to the Board of Directors.
The members of the Internal Committees were also appointed:
- for the “Executive Committee”, the following were appointed: Cristian Fabbri, as Chairman; Tommaso Fabbri, as Deputy Chairman; Orazio Iacono and Vanessa Camani, as members;
- for the “Control and Risk Committee” (whose composition is the same as that of the Related-Party Transactions Committee) the following were appointed: Paola Schwizer, as Chairwoman; Benedetta Brighenti, Marina Monassi and Francesco Perrini, as members;
- for the “Remuneration Committee”, the following were appointed: Alice Vatta, as Chairwoman; Fabio Bacchilega, Tommaso Fabbri and Francesco Perrini, as members.
Finally, with regard to the "Ethics and Sustainability Committee”, the following were appointed: Tommaso Fabbri, as Chairman; Alice Vatta, Filippo Bocchi and Nicoletta Tranquillo, as members.