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24 banner_landing_eng.1357315290.jpg The Group wins second place in the ranking of 100 Italian listed companies, preceded only by the giant Eni and followed by Telecom Italia. Alberto Solmi What is Webranking? Conducted annually by Hallvarsson & Halvarsson in collaboration with the Corriere della Sera, the Webranking survey assesses the online communication quality of the 100 most highly capitalised Italian companies on the Milan Stock Exchange and is Europe's most in-depth survey of its kind. Aspects analysed are corporate and financial functionality and information published on the English version of websites. Every year, the survey is based on preliminary research that gathers the requirements and preferences expressed by over 571 professionals all over Europe (investors, analysts and financial journalists). A protocol containing the parameters for assessing websites is drawn up on this basis. This year, 127 criteria were defined, a third of which related to financial content. Hera takes silver 6 Webranking 2010 ES_H_H_wr_italy_top100_eng.1289237885.pdf 1 0 Fiorenza Bavieri 2010-11-08 sinistra WR10

28 Hera, Finenergy and Asja win the italian first edition of the prize dedicated to producers, distributors and manufacturers of renewable energy plants. Alberto Solmi The Studio Bernoni Professionisti Associati designed and proposed a prize dedicated to producers and distributors of renewable energy and to plant manufacturers, in order to identify the Italian excellence in the three mentioned categories. The Gruppo Hera, a leading company in the Emilia Romagna multiutility business, a major operator and supplier of energy, water, waste collection and disposal, listed on the Italian stock exchange, won the first prize in the "TRADER" category. Gruppo Hera main strengths can be identified by its local roots (68% of shares held by 168 local Municipalities) and by its managing and running of 7 WTE plants. Gruppo Hera was also a government reference consultant for the waste emergency in the Naples and Campania area. The award ceremony took place on 7th June 2010, at Villa Trivulzio di Omate 5 "Good Energy Award 2010" Good_energy_award_Vincitore_Trader.1296811321.pdf 1 0 Fiorenza Bavieri 2011-02-04 'Good Energy Award 2010' For further information

31 WR09_200x90.1357315388.gif The company came second in the rankings that rate the best Italian corporate communications websites, preceded only by Eni and followed by Pirelli & C. Alberto Solmi http://be.gruppohera.it/index.php?lang=2 http://bs.gruppohera.it/index.php?lang=2 H1 2009 Financial Report and 2008 Group financial report sites Sustainability Report 2008 site In fact, Hera was just little more than a point behind the outright leader in the top 100, totalling 87.75 to Eni's 89. A result that puts it well ahead of all other Italian utility companies and that confirms the company's increasing commitment to improving the quality and transparency of its communications, which are increasingly viewed as strategic tools. For Hera - underlined Giuseppe Gagliano, External Relations Manager at Hera - the site is the backbone of communications that move with the times and which are attentive to the increasing needs of all interlocutors." The Webranking analysis, performed every year by Hallvarsson & Halvarsson in association with il Corriere della Sera, evaluates the quality of the online communications of the 100 largest Italian companies by market capitalisation floated on the Milan Stock Exchange and, in this field, represents the most detailed research at European level. The subject of the analysis is the financial and corporate information and functionalities published in English on the sites. Each year the research stems from a preliminary survey which, this year, gathered the requests and preferences of 313 professionals from all over Europe (investors, analysts and economics journalists. The protocol was designed on this basis with criteria for judging the sites: this year 140 parameters were defined, subdivided into 3 sections, which attribute a maximum overall score of 100 points. The final prize giving event will take place on 2 December in Milan. Webranking 2009 4 Webranking 2009 Executive_Summary_H_H_Webranking_Italy_Top100_ENG_231109.1259064120.pdf 1 0 Fiorenza Bavieri 2009-11-24 sinistra Webranking 2009 For further information:

36 banner_verticale_eng.1357315496.gif For over 50 years the "Financial Statements Oscar" has been the most prestigious award for Italian corporations outstanding for their financial and corporate social responsibility communications Alberto Solmi http://be.gruppohera.it/ Gruppo Hera - Bilancio di Esercizio 2006 For over 50 years the "Financial Statements Oscar" has been the most prestigious award for Italian corporations outstanding for their financial and corporate social responsibility communications The "2007 Financial Statements Oscar" for the category "major listed and non listed companies" will be presented to the Hera Group, selected by an independent committee after accurate benchmark analysis confirmed not only the strong commitment to Corporate Social Responsibility, but also the completeness and clarity of content in both Italian and English versions of the published Sustainability Report, issued at the same time as the financial statements and therefore providing a truly global picture of corporate affairs. The jury particularly appreciated the communication efforts, also in terms of the technology adopted, in Italy and abroad to promote stakeholder involvement through an impressive range of initiatives. Oscar di Bilancio società e Grandi Imprese Winner 2007 12 Financial Statements Award 2007 cs_oscar_bilancio_ing.1357313322.pdf 1 0 Fiorenza Bavieri 2008-07-28 sinistra Financial Statements Award 2007