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Consolidated 3Q results at 30 September confirm the growth in operating and financial indicators already seen in the first half of the year, with positive contributions coming from the different Group's business areas, gas and waste management in particular. Financial highlights Revenues at € 4,348.4 million (+8.0%) Ebitda at € 748.6 million (+3.3%) Net profits for Shareholders at € 208.7 million (+14.1%) Net debt at € 2,642.0 million Operating highlights Good contribution to growth coming from all businesses and gas in particular Good results achieved through internal growth Solid customer base in Energy (approximately 2.5 million), rising by approximately 100,000 over the first three quarters of 2017 Sorted waste increases to an average of 61.4% across all areas served Today, the Hera Group’s Board of Directors unanimously approved the consolidated financial results at30 September 2018, which confirm the positive trend in operating results seen in previous quarters and show further improvement in financial and fiscal management. These results once again reward the Group’s balanced and agile way of operating, following a business model that has always combined the strategic levers of internal and external growth. In addition to remarkable internal growth, partially deriving from higher efficiencies, developments in market shares and an increase in volumes sold in the energy sector both contributed to the accounts for the first three quarters of 2018. Revenues rise to € 4,348.4 million In the first nine months of 2018, revenues amounted to € 4,348.4 million, up 8% over the € 4,027.8 million seen at 30 September 2017, with a contribution coming from all business areas. In particular, trends in gas and electricity trading and sales benefitted from an increase in volumes. Ebitda increases to € 748.6 million The Group’s consolidated Ebitda at 30 September 2018 grew from € 724.7 to € 748.6 million (+3.3%). This result is due to the good performance seen in all main activities, and the gas sector in particular, whose contribution included rising earnings derived from sales and trading. Positive results were also seen in the integrated water cycle and waste management areas. Ebit and pre-tax profits grow, owing in part to financial management Ebit grew to € 376.5 million, up compared to the € 357.9 seen at 30 September 2017 (+5.2%), while pre-tax profits rose to € 311.0 million, as against the € 283.5 seen at the same date in 2017 (+9.7%). This was due to financial management, which in the first nine months of 2018 improved by € 8.9 million compared to 30 September 2017, settling at € 65.5 million, with aperformance partly made possible by efficiency in rates and higher financial income for commercial activities. Net profits for Shareholders increase to € 208.7 million (+14.1%) Profits pertaining to Group Shareholders rose to € 208.7 million, compared to the € 182.9 million recorded at 30 September 2017 (+14.1%), for reasons including a tax rate coming to 30.1%, an improvement over the 32% seen in the same period of the previous year. The considerable investments made by the Group in Utility 4.0 projects allowed fiscal optimisation opportunities to be grasped, thanks to incentives for large and very large amortisations. Approximately € 300 million in investments, and an essentially stable financial position The Group’s operating investments at 30 September 2018, including capital grants, amounted to € 296.6 million, up 7.0% over the same period in 2017 and in line with the content of the Business plan. Operating investments mainly concerned work done on plants, networks and infrastructures, in addition to regulatory upgrading, above all concerning gas distribution with a large-scale metre substitution, and the purification and sewerage activities. Net debt came to € 2,642.0 million at 30 September 2018, essentially stable compared to the € 2,610.0 million recorded after the first nine months of 2017, considering the dividends paid. Gas Ebitda for the gas business, which includes services in natural gas distribution and sales, district heating and heat management, reached € 222.2 million at 30 September 2018, up 10.3% over the same period one year earlier thanks to commercial development, higher intermediated volumes and higher revenues for distribution services. The number of gas customers came to 1.413 million in the first nine months of 2018, rising by 1.6% over the same period in 2017. This growth was caused by an expansion in market share and by the companies Blu Ranton and Verducci Servizi becoming part of the Group’s consolidated scope. The gas business accounted for 29.7% of Group Ebitda. Water cycle Ebitda for the integrated water cycle, which includes aqueduct, purification and sewerage services, increased by 4.4%, going from € 178.3 million in September 2017 to € 186.2 million at 30 September 2018, thanks to higher revenues from dispensing, higher recognised costs and the efficiencies reached. The integrated water cycle accounted for 24.9% of Group Ebitda. Waste management The results for the waste management, which includes services in waste collection, treatment, recovery and disposal, also showed increasing figures, with Ebitda going from € 181.4 million at 30 September 2017 to € 188.2 million at the same date in 2018 (+3.7%). This trend was largely caused by changes in the prices set for waste treatment, along with increased results from Aliplast. Further growth was also seen in sorted waste, which went from 56.6% during the same period in 2017 to 61.4% at 30 September 2018, thanks to the numerous services offered. In the month of September, moreover, the Sant’Agata Bolognese biomethane production plant was launched, fully respecting the timing set out in the Business plan. The waste management area accounted for 25.1% of Group Ebitda. Electricity Ebitda for the electricity business, which includes services in electricity generation, distribution and sales, went from € 147.4 million in the first nine months of 2017 to € 133.2 million at 30 September 2018. Sales and trading results benefitted from a higher amount of intermediated volumes (+15.5%) and the enlarged customer base (+7.8%, reaching 1.039 million), thanks to increased market shares and a wider scope of operations. This result partially offset the effect coming from a few suspended generation plants, which became fully functional once again in the third quarter. The electricity business accounted for 17.8% of Group Ebitda The manager responsible for drafting the company’s accounting statements, Luca Moroni, declares, pursuant to article 154-bis paragraph 2 of the TUF, that the information contained in the present press release corresponds to the documentation available and to the account books and entries. The third-quarter management report and related materials are available to the public at Company Headquarters and on the website www.gruppohera.it. Unaudited extracts from the Intermediate Management Report at 30 September 2017 are attached. news_engnewsProfit & Loss (m€) 30/09/2018 Inc% 30/09/2017 Inc.% Ch. Ch. % Sales 4,348.4 4,027.8 +320.6 +8.0% Other operating revenues 321.1 7.4% 327.3 8.1% -6.2 -1.9% Raw material (1,966.6) -45.2% (1,776.4) -44.1% +190.2 +10.7% Services costs (1,529.2) -35.2% (1,428.6) -35.5% +100.6 +7.0% Other operating expenses (42.9) -1.0% (45.3) -1.1% -2.4 -5.3% Personnel costs (410.1) -9.4% (409.1) -10.2% +1.0 +0.2% Capitalisations 28.0 0.6% 29.1 0.7% -1.1 -3.8% Ebitda 748.6 17.2% 724.7 18.0% +23.9 +3.3% Depreciation and provisions (372.2) -8.6% (366.8) -9.1% +5.4 +1.5% Ebit 376.5 8.7% 357.9 8.9% +18.6 +5.2% Financial inc./(exp.) (65.5) -1.5% (74.4) -1.8% -8.9 -12.0% Pre tax profit 311.0 7.2% 283.5 7.0% +27.5 +9.7% Tax (95.1) -2.2% (90.7) -2.3% +4.4 +4.9% Net profit before special items 215.9 5.0% 192.8 4.8% +23.1 +12.0% Special items 4.8 0.1% - 0.0% +4.8 +100.0% Net profit 220.7 5.1% 192.8 4.8% +27.9 +14.5% Attributable to: Shareholders of the Parent Company 208.7 4.8% 182.9 4.5% +25.8 +14.1% Minority shareholders 11.9 0.3% 9.9 0.2% +2.1 +20.9% Balance Sheet (m€) 30/09/2018 Inc.% 31/12/2017 Inc.% Ch. Ch.% Net fixed assets 5,837.0 107.2% 5,780.6 110.5% +56.4 +1.0% Working capital 186.4 3.4% 23.2 0.4% +163.2 +703.4% (Provisions) (578.5) (10.6%) (574.8) (10.9%) (3.7) +0.6% Net invested capital 5,444.9 100.0% 5,229.0 100.0% +215.9 +4.1% Net equity 2,802.9 51.5% 2,706.0 51.7% +96.9 +3.6% Long term net financial debt 2,841.9 52.2% 2,735.4 52.4% +106.5 +3.9% Short term net financial debt (199.9) (3.7%) (212.4) (4.1%) +12.5 (5.9%) Net financial debts 2,642.0 48.5% 2,523.0 48.3% +119.0 +4.7% Net invested capital 5,444.9 100.0% 5,229.0 100.0% +215.9 +4.1% Results as at 30 September 2018 /documents/1514726/4667212/GruppoHera_Consolidated_ThirdQuarterReport30September2018_eng.1541672459.pdf/4efd185a-8a09-4b8c-a66a-ef1134973617?t=1608550214672 Financial report as at 30 September 2018 /documents/1514726/4880892/GruppoHera_AnalystPresentation_3Q2018.1541667701.pdf/80211312-b744-bbd1-67b4-f34d827d274e?t=1610019123913 Analyst presentation: Results as at 30 September 2018 http://investornews.gruppohera.it/en/?n=57 Newsletter 3Q 2018 https://eng.gruppohera.it/documents/1514726/4210710/Dati_finanziari_ed_operativi_di_sintesi_9M_2018_eng.1541601540.xls/d1d59596-0dd4-d19b-53fb-9b1dd18b0f90?t=1597907689072 Financial data: Results as at 30 September 2018 /group_eng/investor-relations/results-and-presentations/interactive-data Interactive data Press Release Q32018 2018-11-08 13:00:00 be_110x150.1525945155.png 2018-11-06

The Hera Group's top management and regional alderwoman Gazzolo inaugurated today, just outside Bologna, the first biomethane-from-organic-waste plant created by a multi-utility. Investments totalling 37 million euro have thus given new impetus to the future of renewable energies on an industrial scale, with 7.5 million cubic metres of biomethane and 20 thousand tonnes of compost sustainably fuelling, each year, a range of sectors including motor vehicle transport and agriculture. How can energy amounting to 6 thousand tonnes of oil equivalent be obtained each year, without consuming a single drop of crude oil and thus avoiding 14,600 tonnes of CO2 emissions? As of today, the answer can be found in Sant'Agata Bolognese, just outside the capital city of the Emilia-Romagna region, where the Hera Group has inaugurated a major plant producing biomethane from the organic portion of waste, designed and created on the basis of the most advanced precedents seen in this sector internationally. The opening ceremony - that saw the participation of the region's alderwoman Paola Gazzolo, Hera's top management and the main local and sector institutions - ushered in a new phase in the decarbonisation of energy production, giving further impetus to the circular economy towards which the region has been moving for some time now. Thanks to this plant, indeed, sorted organic waste coming from our houses will serve the community under the form of gas. Once injected into the network, this gas will fuel public and private transportation vehicles running on natural gas, aiding a sector that is increasingly exposed to the issue of carbon dioxide emission. In line with policies adopted by the Region, the National Energy Strategy and the European Union, the Sant'Agata Bolognese plant will now begin extracting value from this 37 million euro investment. The plant furthermore represents an enrichment of the range of plants belonging to Herambiente, the national leader in waste treatment that has been active for years in biogas production for renewable electricity. A 100% renewable combustible from organic waste In terms of volume, the plant is capable of treating 100 thousand tonnes of sorted organic waste each year, in addition to 35 thousand tonnes resulting from plant clipping and pruning. Thanks to the implementation of new and improved technologies in anaerobic digestion and upgrading, in particular, these resources will allow 7.5 million cubic metres of biomethane, a 100% renewable combustible, to be obtained along with 20 thousand tonnes of compost, a bio-fertiliser mainly intended for agriculture. An architectural project conceived to bring the plant and the area served into harmony, minimising its environmental impact With no combustion plants whatsoever, the plant is located within a pre-existing composting site, with no additional land use required for its construction. Planned with an eye to minimising its acoustic and odoriferous impact, the structure furthermore meets architectonic criteria aimed at harmonising it with the surrounding area. Even its outer covering, which will be added over the next few months, will be dense with themes and motifs that relay the sense of what goes on inside: in particular, images will portray vegetation blossoming out of an arid and cracked ground, calling to mind the transformations undergone by the organic product within the plant. Lastly, a redevelopment of the surrounding green areas will be accompanied by the creation of a path intended to welcome those visiting the plant itself. "We have been working with biomethane for some time now", comments Tomaso Tommasi di Vignano, Executive Chairman of the Hera Group. "Today's inauguration, in particular, is a crowning achievement that represents years of work. Our community will now be served by a plant born out of research, studies and European tenders that allowed us to choose the best of what is currently available on the market. What's more, renewable energies must necessarily become part of industrialisation processes capable of expressing their potential on a large scale. In this sense the Sant'Agata plant is an excellent example that can be replicated elsewhere, above all in light of a regulatory framework that is finally favourable and provides fundamental added value for sector development." "The ribbon has been cut in front of a highly innovative construction project that moves towards an energy transition, pointing in the direction of a low carbon economy: biomethane presents a significant opportunity for reducing the use of fossil fuels and lessening our region's energy footprint, with an eye to a circular economy", states the alderwoman of the Emilia-Romagna Region, Paola Gazzolo. "Renewable energy is a fundamental part of the green turn supported by the Emilia-Romagna government with the policies implemented since the beginning of its mandate. This change of pace is intended to offset the effects of climate change as currently seen and reduce the use of raw materials, promoting recovery and reuse. Precisely because these products and materials are available in limited quantities, we must save them and preserve their value: the project realised by Hera in Sant'Agata is headed in exactly this direction". 20181025_Biometano_il_futuro_dellenergia_green_passa_da_SantAgata_Bolognese_final_eng.1540462958.pdf 2018-10-25 13:17:00 biomethane plant biomethane plant 2017-06-23

Approval arrived today for the agreements concerning a planned integration between the natural gas distribution services provided by Inrete and CMV Servizi, as well as energy sales activities of Hera Comm and CMV Energia e Impianti. Today, the Boards of Directors of the companies involved began a process aimed at developing a solid business project in the northern Ferrara area, bearing on CMV Servizi and CMV Energia e Impianti, both active in the energy sector. The two companies are owned by the Municipalities of Cento, Vigarano Mainarda, Bondeno, Poggio Renatico, Terre del Reno and Goro, which following the transaction will see an increase in their shareholding in the Hera Group. The agreement's implementation is subject to the customary conditions applied in similar transactions, as well as the approval of the various shareholders in their respective meetings, as is expected within the end of the year. The transaction will concern roughly 25 thousand customers (21,300 in gas and 3,500 in electricity) and approximately 30 thousand delivery points (26,500 in the Ferrara area and over 3,100 in the area surrounding Bologna) in natural gas distribution. Following the transaction, the personnel currently employed in the two branches of activity of CMV Servizi and CMV Energia e Impianti will be maintained, as will the local business units, which will converge towards other activities carried out by the Hera Group in the same area. CMV will be able to adopt many Group solutions and policies, going to the advantage of the quality and innovative nature of the service offered to its customers. GH_CMV_press_release_eng.1540394806.pdf 2018-10-24 19:05:46 CMV Servizi and CMV Energia e Impianti's energy activities part of the Hera Group as of 1 March Hera Spa 2018-10-24

78 Fiorenza Bavieri Fiorenza Bavieri 1 0 12 The multiutility won the award, together with RSE and Galletti Group, for the best idea for an energy efficiency project in the industrial sector. CESEF, the Centre of Economy and Management Studies for Energy Efficiency, presented its Energy Efficiency Award for the "Best idea for an energy efficiency project in the industrial sector" to Hera, RSE and Galletti Group, a company with a long history in the field of air conditioning in Italy. In particular, the implementation of the project, which involves the use of heat pumps in an industrial application (uncommon in this sector), led to a design for a plant owned by a multinational in the chemical and food sector. The installation of these machines will be fundamental, since they will enable the recovery of low-temperature heat, that otherwise would be dispersed in the atmosphere, from the process water used to cool the plants, thus significantly reducing primary energy usage. Thanks to the design work carried out by Hera's Energy Management department, together with RSE and the Galletti Group, the measure was able to fall within the incentive mechanism of Energy Efficiency Bonds so that by obtaining the subsidy, the time to recoup the investment was shortened, placing it within parameters acceptable to the companies. The synergy of the cross-functional skills of the many players involved proved to be successful and made it possible to achieve a concrete result. The measure is part of a broader collaboration plan initiated by the Hera Group with its two project partners, to promote energy efficiency by identifying and developing "models" and technologies to apply to a range of industrial contexts. During the CESEF 2018 Workshop in Milan the Under-secretary for Economic Development Davide Crippa presented the Energy Efficiency Awards which are intended to promote the best practices of the sector and to support the development of the energy efficiency market. Since 2004, Hera has presented over 150 projects in collaboration with industrial plants located throughout Italy, which in the period generated a total number of Energy Efficiency Bonds (EEBs) equal to about 450,000 toe (tonnes of oil equivalent). The Hera Group pursues a policy aimed at increasing energy efficiency in all of its activities. The 170 projects completed by the end of 2017 have made it possible to reduce the Group's consumption by over 8,000 toe/year, amounting to 3.6% of its 2013 consumption, far exceeding its original target of 3%. In the light of the positive results achieved, we raised our target to 5% by 2020. The Group's commitment to energy efficiency, therefore, has not just started now and, above all, it is directed both inside and outside the Group. Some Group companies are entirely devoted to these objectives. For example Hera Servizi Energia, which aims primarily at meeting the needs of condominiums, companies and the Public Administration, and ASE, which operates in the field of total facility management, providing energy services, managing and maintaining technical systems. Thanks to the strategies it has adopted over the years, the Hera Group is the forerunner on energy efficiency among utilities. It is addressing this topic with increasingly innovative solutions, both on process control systems and on plants, and is in line with the objectives the Italian Government set out in its "Industry 4.0" plan and with the foundations of this philosophy, launched a few years ago in Germany, of which one of the fundamental pillars is "efficient use of resources". "It is with gratitude and pride that we have received this award, that confirms our commitment in the field of energy efficiency, which is strategic to deal with the problems related to climate change and with environmental protection - said Cristian Fabbri, Group Market Manager of Hera. Thanks to significant collaborations, such as the one started with RSE and Galletti Group, we can bring together skills capable of breaking down the barriers that still exist in the industrial sector and that make it more difficult to apply effective solutions to achieve concrete efficiency goals". The Centre of Economy and Management Studies for Energy Efficiency (CESEF) was established in October 2013 to monitor the energy efficiency sector comprehensively. The Centre's research focuses on industrial, technological, financial and public policy issues related to the implementation of energy-saving measures in the residential, tertiary, industrial and transport sectors. The results of the studies are presented at an Annual Conference, a precious opportunity for networking and communication among companies in the field and policy-makers. cesef_870.1539855264.png Hera wins CESEF's Project Energy Efficiency Award 20161018_CS_Premio_Energy_Efficiency_ing.1540278346.pdf Hera wins CESEF's Project Energy Efficiency Award Hera wins CESEF's Project Energy Efficiency Award 2015-02-06

Tenth annual appointment with the Group's report on an essential service. The value of the multi-utility's investments in the sector continues to increase: over 156 million euro in 2017 compared to 130 million last year. Excellent quality of the resource supplied, guaranteed by over a million analyses, of which more than 134,000 in the Bologna region alone "In buone acque" turns 10 years old It's the tenth birthday of the "In Good Waters" report that Hera Group prepares to provide detailed and easy-to-read information on the water cycle it manages in 231 municipalities of Emilia-Romagna, Marche, and Triveneto. As the second-largest operator in Italy by volume of water supplied (303 million m3 per year), Hera Group serves over 3.6 million citizens. This report is for them, the everyday users of the water resources the multi-utility manages, to fully inform them on the quality of the water coming out of their taps; a quality that is ensured by strict monitoring. This is proven by the number of analyses carried out last year throughout the company's entire service area: a total of over a million, more than 2,800 per day, on average. The analyses, 38% of which were carried out in the Group's laboratories, also concerned the presence of pesticides and non-regulated aspects, such as emerging pollutants and asbestos fibres. Of the checks carried out, 99.9% yielded results compliant with regulatory limits, confirming the safety of the water Hera distributes. Bologna's water: 134.000 quality assurance analyses In 2017, over a million Bologna residents used a water resource the quality of which was certified by more than 134,000 analyses carried out in the laboratories of the Hera Group and the ASL (local public health authority). The possibility of using tap water on a daily basis depends on the plant resources used by the company to distribute the service: in the Bologna area, tap water comes from 660 sources and travels through more than 9,000 km of aqueduct network, into which 108.4 million m3 of water are fed every year. This ensures a constant and adequate supply. Hera: water-related investments 32% above the Italian average Not only aqueduct but also purification and sewerage; managing the water service means taking care of the entire water cycle, meaning not only its distribution in homes but also the sewerage service and wastewater treatment. This is why the Hera Group has always focused most of its investments in the water sector: in 2017 they exceeded 156 million euro, compared to 130 million euro the previous year (+19%). More specifically, it invested 41% in the mains water network, 32% in the sewer system, and 27% in water treatment. Compared to a national average of 37 euro invested per inhabitant, in the area served by the Hera Group investments in 2017 were about 49 euro per inhabitant. The magnitude of this commitment has allowed Hera to work on more than 35,000 km of its aqueduct network, about 18,600 km of sewerage, 469 water treatment plants and 422 production and drinking water purification plants. All this against a cost of just two euro per thousand litres of tap water, about half of what consumers pay in other European nations. in_good_waters_870.1564383254.png in_good_waters_870 Read more 20181003_in_good_waters_def.1564391876.pdf in_good_waters_110 in_good_waters_110 2019-07-29

Attended by Italian and foreign companies and prominent figures, including the general director of ISPRA Alessandro Bratti, the conference held on Friday, 21 September and organized by Hera in collaboration with the Italian Gas Committee will take stock of the development of biomethane, the progress of its regulatory framework and future prospects There are three ingredients: circular economy, renewable energy, and gas. But the outcome their combination has just one name, it is called biomethane and is the new way to protect the environment and economic growth. Its potential seems extremely promising. The regulatory scenario is improving, and this is exactly why a major conference will be held on Friday, 21 September in Bologna to enable companies, institutions and trade associations to meet and take stock of the situation. It will be held at the Royal Hotel Carlton, hosted by the Hera Group with the collaboration of the Italian Gas Committee. Italian and international companies will participate, ready to share their experience and research, also in the light of the prospects and opportunities biomethane is opening up on several fronts: from treating organic waste to generating and distributing renewable energy, through the revival of sustainable mobility and the production of natural fertilizers that could give revitalize the entire agro-industrial sector. In addition to the Executive Chairman of the Hera Group Tomaso Tommasi di Vignano, who will inaugurate the conference, the main speakers will include Alessandro Bratti, General Manager of ISPRA, and Giordano Colarullo, General Manager of Utilitalia, who will present the activities of the Biomethane Observatory. The spotlights will also focus on many technical issues related to the production and use of biomethane, with in-depth studies on chemical and sensory research, on the characterization of biomethane, on its monitoring, on the management of the aspects most directly related to distribution, as well as on the matter of odorization, for which Hera and Italgas will present a study. infografica_biometano_1498141070.1535647018.1537263440.1564380703.png Infografica_biometano_870 http://ha.gruppohera.it/plants/composting/biometano_project/082.html Hera Biomethane Project Read more 20180918_Biometano_a_Bologna_gli_stati_generali_per_la_green_economy_del..._rev_def.1564380704.pdf Infografica_biometano_110 Infografica_biometano_110 2019-07-29

77 Fiorenza Bavieri Fiorenza Bavieri 1 0 13 Conceived to provide orientation for investors showing interest towards companies committed to promoting diversity, inclusion and people development, this index evaluates over 7,000 of the world's publically listed companies and this year, once again, includes the Group among the most outstanding firms. With 73.5 points overall, Hera indeed comes in 2nd in Italy and 22nd worldwide. And, among multi-utilities, it ranks first in the world. The Hera Group has been confirmed as one of the most interesting companies, in Italy and worldwide, for investors who sustain all those committed to promoting diversity and inclusion. The results, which stem directly from the integration of these policies within the Group's strategy, have been approved by the 2018 edition of Thomson Reuters Diversity and Inclusion Index, whose candidate universe is made up of over 7,000 publicly traded companies worldwide. Hera, with a score of 73.5 points, proved to be the 2nd company in Italy and the 22nd across the world of this international ranking. Moreover, its position within its own sector was outstanding, coming in first worldwide among multi-utilities. The "Diversity and Inclusion Index" is an indicator, conceived and realised by Thomson Reuters, an international giant in financial information, that analyses companies' performances based on a range of factors, grouped into four areas: diversity, inclusion, people development and news & controversies. The performances of the Hera Group were therefore highly positive: giving concrete form to the strategic relevance of its diversity and inclusion policies, this multi-utility is indeed continuing its work in developing internal and personalised career paths, an approach that allowed the company to reach an amount of women in roles with responsibility coming to 31.3% in 2017. Rising overall, the percentage of female personnel furthermore ranked above the sector average (24.3%, as compared to 15.9%). This data is accompanied by a percentage of employees with disabilities that reaches 4.3% of the company's total workforce and also includes roles in management. From all these points of view, the contribution coming from training is significant, with particularly important initiatives such as leadership and smart working courses favouring the development of human resources, based on factors including the diverse characteristics of each resource (gender, age, training, ability, inclination and ability). Further positive effects no doubt derived from the corporate welfare plan, which sustains employees and their families in many different forms. Not by chance, encouraging results continue to emerge from this enquiry into the Group's corporate milieu, with further confirmation coming from a complete lack of controversies involving diversity and inclusion. Lastly, many initiatives make plurality management concrete, including agreements with daycare centres, summer camps, a range of programmes aimed at creating a positive work-life balance and the arrangements made for leave time, available not only for mums and dads but also for those who provide assistance to relatives or the elderly. The Hera Group's commitment to policies promoting inclusion and diversity, in any case, has a long history. It was first consolidated in 2009, when the Charter for equal opportunity and equality on the workplace was signed: with this document the company engaged, alongside other private and public bodies, in the struggle against discrimination on the workplace. The introduction in 2011 of a Diversity Manager, whose task involves giving even greater emphasis to developing policies aimed at inclusion and the valorisation of diversity, was also fundamental. Lastly, for some time now Hera has adhered to the fifth of the United Nation's objectives for sustainable development, specifically dedicated to gender equality. "Diversity has great value for us at the Hera Group", comments Stefano Venier, Group CEO. "Over the years, we have resolutely introduced policies aimed at favouring insertion, integration and growth among our employees. Over one fifth of the latter are in fact women, a figure that rises to 31.3% in management, far above the average seen in the sector. This result must be considered alongside the positive outcome of the welfare policies launched in 2016, giving particular attention to balancing the home and the workplace: the welfare plan, which concerns the Group's almost 9 thousand employees, has gained a virtually unanimous consensus and has enriched a service offer whose value comes to over 3.5 million euro each year." Logo_diversity_and_inclusion_870png.1536218023.png Diversity Inclusion 20180906_Hera_ranked_once_again_in_top_25_of_the_Thomson_Reuters_Diversity_and_Inclusion_Index.1536218193.pdf Potentialpark Diversity Inclusion 2015-02-06