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Hera Group and Salesforce sign new staretgic agreement for an increasingly smarter management of customers

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04/09/2018
Hera Group and Salesforce sign new staretgic agreement for an increasingly smarter management of customers

The Italian multiutility company signed an agreement with Salesforce aimed to ensure benefits not only to Herambiente's customers, thanks to new tools for relations with the company, but also to local area and communities, providing dedicated solutions to improve communications with public administrations. Positive effects expected also for the environment

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The message from overseas arrives loud and clear: focusing on innovation and digitalisation means meeting customers' needs. This is evidenced by the new agreement signed by Hera Group and Salesforce, the global leader in CRM.

Herambiente, national leader and European benchmark in the waste treatment industry, selects Salesforce Sales Cloud to support its sales force with advanced sales applications, customer support, marketing and community management support, and other important management tools based on artificial intelligence and data analytics. The agreement just signed, in particular, aims to accompany the development and reinforcement of a big industrial reality such as Herambiente, providing increasingly innovative tools to better manage the relationship with its customers, who can rely on integrated services for taking on every type of waste. Herambiente treats 6.3 million tons of waste every year and nowadays is facing a growth path that new CRM applications can direct towards further efficiency and functionality objectives, by optimizing and harmonizing the processes of its various companies.

Moreover, the agreement includes other innovative tools that will allow Area Managers of Hera Group to manage relations with public administrations in a more flexible and collaborative way, in the interest of local communities and in line with the orientation of the Italian multiutility, historically oriented to team up with local territories.

Hera Group and Salesforce also agree on a common business concept, oriented for both companies to creating shared value. The two companies are committed to promoting renewable energy use: Hera electricity consumption is 100% offset by renewable sources which are equally used by Salesforce for two of its office buildings at global headquarters in San Francisco. All this means lower carbon emissions in support of the fight against climate change, a cause which both companies are particularly active and involved. Both Hera Group and Salesforce are members of CDP, formerly the Carbon Disclosure Project, non-profit organization that offers companies, countries, regions and cities, a system to measure, detect, manage and share information on their environmental impact at global level, with the aim of encouraging all parties to undertake sustainable development.

Documenti e Modulistica

Asset Publisher

30/07/2025

Hera Group approves results for 1H 2025

The consolidated half-year report at 30 June shows increased net profit and capital expenditures, in line with corporate strategies and the targets contained in the Business plan

22/07/2025

Hera Group acquires Ambiente Energia

This transaction further expands the offer of waste recovery and treatment services to companies in one of the most dynamic areas of the country

17/07/2025

Hera Group: excellent quality of water service confirmed

The results of the incentive mechanism for the integrated water service for the two-year period 2022-2023, recently published by ARERA, show Hera among the top positions in the Italian ranking for both asset and service quality 

14/07/2025

Hera Group on CDP’s «Climate A list»

The recognition awarded by this independent international organisation bears witness to Hera’s concrete commitment to transparency in environmental reporting and to combating climate change

02/07/2025

Herambiente S.p.A. acquires 100% of Aliplast S.p.A.

The Hera Group company concludes its integration of this European leader in recycled plastic, which began in 2017, by purchasing the remaining 20% of the company from Rogroup S.r.l

25/06/2025

Hera Group approves Code of Conduct for suppliers

The Code reinforces Hera’s commitment to promote a more responsible supply chain, aligning it with the company’s sustainability principles and ethics

18/06/2025

Hera Group ranks 2nd in the ESG Identity Corporate Index 2025 (ex IGI)

On the tenth anniversary of the ESG Identity Corporate Index, Hera also received recognition for performance and continuity as Strongest Performer, Best Finance Identity and Best Transition Identity among Large Cap companies.

14/05/2025

Hera Group BoD approves results for 1Q 2025

Improvement in the main operating and financial indicators. Growth in investments and the reduction of financial debt also continued

30/04/2025

Hera Shareholders Meeting: 2024 financial statements approved and dividend increases to 15 eurocents

The Group’s process of industrial growth continues, closing 2024 with key operating-financial indicators and investments rising, continuing to successfully seize market opportunities and generate value for the local areas served and all stakeholders

02/04/2025

Aeroporti di Roma and Hera Group still together for a circular approach to operational process management

Thanks to an agreement recently renewed for an additional two years, we are supporting the company managing the Fiumicino and Ciampino airports to develop circular initiatives aimed at reducing non-recoverable waste, improving recycling rates and making water consumption more efficient

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An error occurred while processing the template.
Java method "static it.reply.open.hera.template.custom.service.WidgetTemplateTool.getDateFormattedBy(String, String, Locale)" threw an exception; see cause exception in the Java stack trace.

----
FTL stack trace ("~" means nesting-related):
	- Failed at: contentDate = hera_template_tool.getD...  [in template "20099#20135#57725658" at line 72, column 13]
----
1<#assign 
2assetVocabularyLocalServiceUtil = objectUtil("com.liferay.asset.kernel.service.AssetVocabularyLocalServiceUtil") 
3vocabularyComunicatiStampa = assetVocabularyLocalServiceUtil.fetchGroupVocabulary(themeDisplay.getScopeGroupId(), languageUtil.get(locale, "comunicati-stampa")) 
4vocabularyId = vocabularyComunicatiStampa.vocabularyId 
5/> 
6 
7 
8<#assign 
9companyId=themeDisplay.getCompanyId() languageId=themeDisplay.getLanguageId() 
10currentUrl=themeDisplay.getPortalURL() + themeDisplay.getURLCurrent() url=portalUtil.getPortalURL(themeDisplay) 
11HERA_FIELD_TITLE="title_" + languageId 
12HERA_FIELD_LOCALIZED_TITLE="title_" + languageId 
13HERA_FIELD_SIMPLE_TITLE="title" 
14HERA_FIELD_URL_TITLE="urlTitle" 
15HERA_FIELD_CONTENT="content_" + languageId 
16HERA_FIELD_DESCRIPTION="description" 
17HERA_FIELD_DESCRIPTION_IT="description_" + languageId 
18HERA_FIELD_PUBLISH_DATE="publishDate" 
19HERA_FIELD_DISPLAYDATE="displayDate" 
20HERA_FIELD_CREATEDATE="createDate" 
21HERA_FIELD_CLASS_TYPE_ID="classTypeId" 
22HERA_FIELD_ENTRY_CLASS_NAME="entryClassName" 
23HERA_FIELD_CLASSPK="entryClassPK" 
24HERA_FIELD_ENTRY_CLASS_NAME_LAYOUT="com.liferay.portal.kernel.model.Layout" 
25HERA_FIELD_ENTRY_CLASS_NAME_JA="com.liferay.journal.model.JournalArticle" 
26HERA_FIELD_ENTRY_CLASS_NAME_DFE="com.liferay.document.library.kernel.model.DLFileEntry" 
27HERA_FIELD_ENTRY_CLASS_NAME_USER="com.liferay.portal.kernel.model.User" 
28HERA_FIELD_ENTRY_CLASS_NAME_FOLDER="com.liferay.document.library.kernel.model.DLFolder" 
29HERA_FIELD_ENTRY_CLASS_NAME_DDLRECORD="com.liferay.dynamic.data.lists.model.DDLRecord" 
30HERA_FIELD_ENTRY_CLASS_NAME_DDMFORMINSTANCERECORD="com.liferay.dynamic.data.mapping.model.DDMFormInstanceRecord" 
31HERA_FIELD_PREFIX="ddm__keyword__" 
32HERA_FIELD_PREFIX_TEXT="ddm__text__" 
33HERA_FIELD_SOTTOTITOLO="__sottotitolo_" 
34HERA_FIELD_IMMAGINE="__immagine_" 
35HERA_FIELD_IMMAGINE_TYPE2= "__immagine_r13v_" 
36HERA_ASSET_CATEGORY_TITLE="assetCategoryTitles" 
37HERA_FIELD_USER_FULLNAME="fullName" 
38HERA_FIELD_USER_EMAIL_ADDRESS="emailAddress" 
39HERA_ORA_PUBBLICAZIONE="__ora_pubblicazione_" 
40HERA_CONTENT="content_" + languageId 
41 
42CATEGORY_HERA_SPA=languageUtil.get(locale, "hera-spa") 
43CATEGORY_IR_PRICE=languageUtil.get(locale, "ir-price") 
44/> 
45 
46 
47<#-- gruppohera_results.jsp es. ddm__keyword__54911__sottotitolo_it_IT es. displayDate --> 
48 
49<#-- Abilitare o Disabilitare Highlight dei termini ricercati in configurazione --> 
50<#assign isHighlightEnabled=true /> 
51<#if portletPreferences["highlightEnabled"]?? && portletPreferences["highlightEnabled"][0]?has_content> 
52    <#assign isHighlightEnabled=portletPreferences["highlightEnabled"][0] /> 
53</#if> 
54 
55<#assign docs=searchContainer.getResults() /> 
56 
57 
58<div class="container archivio my-4"> 
59    <#if docs?has_content> 
60        <#list docs as d> 
61					 
62            <#assign contentTitle="" contentSummary="" content="" contentDate="" /> 
63 
64            <#assign contentTitle=hera_template_tool.highlight(d.get(HERA_FIELD_LOCALIZED_TITLE),searchResultsPortletDisplayContext.getKeywords(), isHighlightEnabled?boolean) 
65            classTypeId=d.get(HERA_FIELD_CLASS_TYPE_ID) 
66            sottotitolo=d.get(HERA_FIELD_PREFIX + classTypeId + HERA_FIELD_SOTTOTITOLO + languageId) 
67            description=hera_template_tool.highlight(d.get(HERA_FIELD_DESCRIPTION_IT), searchResultsPortletDisplayContext.getKeywords(), isHighlightEnabled?boolean) 
68            immagineInEvidenza=d.get(HERA_FIELD_PREFIX_TEXT+classTypeId + HERA_FIELD_IMMAGINE + languageId) 
69            immagineInEvidenzaType2=d.get(HERA_FIELD_PREFIX_TEXT+classTypeId + HERA_FIELD_IMMAGINE_TYPE2 + languageId) 
70            urlTitle=d.get(HERA_FIELD_URL_TITLE) 
71            contentSummary=hera_template_tool.highlight(d.get(HERA_CONTENT),  searchResultsPortletDisplayContext.getKeywords(), isHighlightEnabled?boolean) 
72            contentDate=hera_template_tool.getDateFormattedBy(d.get(HERA_FIELD_DISPLAYDATE),"dd/MM/yyyy",locale) 
73            publishDate=hera_template_tool.getDateFormattedBy(d.get(HERA_FIELD_PUBLISH_DATE),"dd/MM/yyyy",locale) 
74            oraPubblicazione = d.get(HERA_FIELD_PREFIX +classTypeId + HERA_ORA_PUBBLICAZIONE + languageId) 
75            oraPubblicazioneObj = oraPubblicazione 
76            checkcategory=0 
77            contentUrl=hera_template_tool.getSearchResultViewURL(renderRequest, renderResponse, 
78            d.get(HERA_FIELD_ENTRY_CLASS_NAME), d.get(HERA_FIELD_CLASSPK)?number, true, currentUrl) 
79            content=d.get(HERA_FIELD_CONTENT) titlepage=languageUtil.get(locale, titlepage, 
80            layout.getName(locale)) /> 
81 
82            <#attempt> 
83                <#assign immagineInEvidenzaObj=jsonFactoryUtil.createJSONObject(immagineInEvidenza)/>		 
84                <#recover> 
85					         <#attempt> 
86                     <#assign immagineInEvidenzaObj=jsonFactoryUtil.createJSONObject(immagineInEvidenzaType2)/>		 
87                     <#recover> 
88					             <#assign immagineInEvidenzaObj=""/> 
89						       </#attempt> 
90						</#attempt> 
91 
92						<#assign param_sezione = request.getParameter("selectedSection")!"" /> 
93            <#assign idSezione = 0 /> <!-- Imposta un valore di default --> 
94            <#if param_sezione?has_content> 
95                <#assign idSezione = param_sezione?number /> 
96            </#if> 
97						<#assign articleToSee = 0 /> 
98						<#assign assetCategoryList= hera_template_tool.getAssetCategoryList(d.get("rootEntryClassPK"))/> 
99						<#if idSezione != 0> 
100              <#list assetCategoryList as entryCategory> 
101                <#if entryCategory.vocabularyId == vocabularyId> 
102                  <#assign currCatId = entryCategory.categoryId> 
103                  <#if currCatId == idSezione> 
104                    <#assign articleToSee=1 /> 
105                    <#break> 
106                  </#if> 
107                </#if> 
108              </#list> 
109						<#else> 
110							<#assign articleToSee = 1 /> 
111						</#if>		 
112									 
113					<#if articleToSee == 1> 
114									 
115            <div class="post-item mb-3"> 
116                <a href="${urlTitle}" class="tile boxarchivio-round position-relative white-bg"> 
117                    <#if immagineInEvidenzaObj?? && immagineInEvidenzaObj?has_content > 
118                    <div class="row d-flex align-items-center"> 
119                        <#else> 
120                        <div class="row d-flex align-items-center min-height-168"> 
121                            </#if> 
122                            <#if immagineInEvidenzaObj?? && immagineInEvidenzaObj?has_content && immagineInEvidenzaObj.groupId?? && immagineInEvidenzaObj.name?? && immagineInEvidenzaObj.uuid??> 
123                                <#assign immagineUrl="/documents/" + immagineInEvidenzaObj.groupId + "/0/" + immagineInEvidenzaObj.name + "/" + immagineInEvidenzaObj.uuid /> 
124															  <div class="col-xs-3 col-md-2"> 
125                                    <img title="${immagineInEvidenzaObj.name}" alt="${titlepage}" class="agg-tile-image img-archivio-news" src="${immagineUrl}" /> 
126                                </div> 
127                                <div class="col-xs-9 col-md-10 offset-lg-1 col-lg-9 px-5 px-md-0"> 
128                                    <div class="container px-lg-3 pr-xl-4"> 
129                                        <div class="black py-2 small"> 
130                                            <div class="mr-0 mr-md-5 d-inline"> 
131                                                <#attempt> 
132                                                    ${contentDate} 
133                                                    <#recover> 
134                                                </#attempt> 
135                                            </div> 
136                                            <#--assign assetCategoryList= hera_template_tool.getAssetCategoryList(d.get("rootEntryClassPK"))/--> 
137                                            <#list assetCategoryList as entryCategory> 
138                                                <#if entryCategory.vocabularyId == vocabularyId || true> 
139                                                    <#assign catName = entryCategory.name> 
140                                                    <#if catName==CATEGORY_HERA_SPA> 
141                                                        <#assign checkcategory=1 /> 
142                                                    </#if> 
143                                                    <#if catName==CATEGORY_IR_PRICE> 
144                                                        <#assign checkcategory=1 /> 
145                                                    </#if> 
146 
147                                                    <div class="mr-2 d-inline gruppo-color-bg white px-1 py-0 py-lg-1 py-md-1 ${catName?lower_case}"> 
148                                                        ${catName} 
149                                                    </div> 
150                                                </#if> 
151                                            </#list> 
152                                        </div> 
153 
154                                        <h3 class="titlesize bigger black letter-spacing-sm bolder"> ${contentTitle}</h3> 
155                                        <#if description?? && description?has_content> 
156                                            <div class="d-none d-lg-block greyish-brown tilesize"> ${description} </div> 
157                                        <#else> 
158                                            <div class="d-none d-lg-block greyish-brown tilesize"> 
159                                                ${contentSummary} 
160 
161                                            </div> 
162                                        </#if> 
163                                        <#if checkcategory==1> 
164                                            <i class="black py-2 mr-0 mr-md-3"> 
165                                                <#if publishDate!=""> Online dal ${publishDate} </#if> 
166                                                <#--<#list oraPubblicazioneObj as ora_pubb>--> 
167                                                <#attempt> 
168                                                    <#if oraPubblicazioneObj!=""> 
169                                                        alle ore ${oraPubblicazioneObj?datetime("HH:mm:ss")?string("HH:mm")} 
170                                                    </#if> 
171                                                    <#recover> 
172                                                </#attempt> 
173                                                <#--</#list>--> 
174 
175                                            </i> 
176                                        </#if> 
177                                    </div> 
178                                </div> 
179                            <#else> 
180                                <div class="col-xs-12 col-md-10"> 
181                                    <div class="container"> 
182                                        <div class="ml-4 black py-2 small mr-3"> 
183                                            <div class="mr-5 d-inline"> 
184                                                ${contentDate} 
185                                            </div> 
186                                            <div class="mr-2 d-inline gruppo-color-bg white px-1 py-0 py-lg-1 py-md-1"> 
187                                                <#assign assetCategoryList= hera_template_tool.getAssetCategoryList(d.get("rootEntryClassPK"))/> 
188                                                <#list assetCategoryList as entryCategory> 
189                                                    <#if entryCategory.vocabularyId == vocabularyId> 
190                                                        <#assign catName = entryCategory.name> 
191                                                        <#if catName==CATEGORY_HERA_SPA> 
192                                                            <#assign checkcategory=1 /> 
193                                                        </#if> 
194                                                        <#if catName==CATEGORY_IR_PRICE> 
195                                                            <#assign checkcategory=1 /> 
196                                                        </#if> 
197 
198                                                        <div class="mr-2 d-inline gruppo-color-bg white px-1 py-0 py-lg-1 py-md-1"> 
199                                                            ${catName} 
200                                                        </div> 
201                                                    </#if> 
202                                                </#list> 
203                                            </div> 
204                                        </div> 
205                                        <h3 class="titlesize bigger ml-4 black letter-spacing-sm bolder"> ${contentTitle}</h3> 
206                                        <#if description?? && description?has_content> 
207                                            <div class="d-none d-lg-block black tilesize ml-4"> 
208                                                ${description} 
209                                            </div> 
210                                        <#else> 
211                                            <div class="d-none d-lg-block greyish-brown tilesize ml-4"> 
212                                                ${contentSummary} 
213																							   
214                                            </div> 
215                                        </#if> 
216                                        <#if checkcategory==1> 
217                                            <i class="ml-4 black py-2 small mr-3"> 
218                                                <#if publishDate!=""> Online dal ${publishDate} </#if> 
219                                                <#--<#list oraPubblicazioneObj as ora_pubb>--> 
220                                                <#if oraPubblicazioneObj!=""> 
221                                                    alle ore ${oraPubblicazioneObj?datetime("HH:mm:ss")?string("HH:mm")} 
222                                                </#if> 
223                                                <#--</#list>--> 
224                                            </i> 
225                                        </#if> 
226                                    </div> 
227                                </div> 
228                            </#if> 
229                        </div> 
230                </a> 
231            </div> 
232					</#if>			 
233        </#list> 
234    </#if> 
235</div> 
236 
237 
238<script> 
239    $(document).ready(function () { 
240        var url = window.location.href; 
241        if (url.indexOf("/-/")>=0){ 
242            var recoverurl=localStorage.getItem("reindexcomunicati"); 
243            $(".reindexlink").attr("href",recoverurl); 
244        }else{ 
245            localStorage.setItem("reindexcomunicati", url); 
246
247    }); 
248</script> 

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