The Forlì remote control technology hub, the heart of Hera
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Web Content Article · By Antonio Filippone On Jul 21, 2025 4:03 PM
Expanding fibre coverage in industrial areas and boosting data centre services: a growing offering for businesses and individuals.
Innovation Categories: Remote Control -
Web Content Article · By Antonio Filippone On Jul 21, 2025 3:43 PM
A project developed in partnership with Aliplast and Idrotherm 2000 involves the use of recycled plastic to produce pipes for electricity and sewer networks.
Innovation Categories: Regeneration of resources -
Web Content Article · By Antonio Filippone On Jul 21, 2025 3:20 PM
In Bologna, we will build the new SynBioS plant – a cutting-edge solution of international relevance in the field of clean energy – to convert renewable electricity into synthetic natural gas and...
Categoria Progetto: Energy Efficiency Innovation Categories: Energy -
Web Content Article · By Antonio Filippone On Jul 21, 2025 2:47 PM
From carbon footprint monitoring to transforming plastic into an endlessly recyclable resource. This is how, together with Aliplast, we are committing to the transition to a circular economy.
Categoria Progetto: Innovation Innovation Categories: Regeneration of resources -
Web Content Article · By LUCIA ALGISI On Dec 18, 2024 11:20 PM
The connection between the water cycle and agriculture has grown increasingly strong over the years, based on a straightforward principle
Categoria Progetto: Innovation Water Project -
Web Content Article · By LUCIA ALGISI On Nov 29, 2023 2:30 PM
Early warning system with innovative FingerPrint technology to ensure safe water
Categoria Progetto: Innovation Water Project -
Web Content Article · By LUCIA ALGISI On Nov 29, 2023 2:35 PM
Discover the project for “removing and capturing” microcontaminants with recycled materials
Categoria Progetto: Innovation Water Project -
Web Content Article · By LUCIA ALGISI On Nov 29, 2023 12:05 PM
Hera continues experimentation of the innovative, fast and low-cost contactless system that uses space technology to detect water leaks in the network more quickly and productively
cosmicrays Categoria Progetto: Water Project Innovation -
Web Content Article · By LUCIA ALGISI On Nov 29, 2023 12:21 PM
The pilot project involving the installation of Kamstrup meters was carried out in Conselice, near Ravenna, and yielded excellent results. The tests now continue in Modena, covering a larger area
Categoria Progetto: Innovation Water Project -
Web Content Article On Mar 8, 2021 1:42 PM
Smarty, The new line of waste containers smarty.png no
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Web Content Article On Mar 8, 2021 1:41 PM
Waste-to-energy plants: a resource for the circular economy /-/waste-to-energy-plants-a-resource-for-the-circular-economy waste-to-energy.png no
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Web Content Article · By Palvi Andrea Tonziello On Aug 4, 2020 5:25 PM
A revolution rooted in the circular economy: thanks to separate waste collection, organic waste is fed into an anaerobic digestion process to produce biogas.
circulareconomy Categoria Progetto: Innovation Heratech Project Innovation Categories: Regeneration of resources -
Web Content Article On Aug 4, 2020 5:20 PM
District heating is already in itself a "sustainable" and environment-friendly solution, because it can guarantee better performance than traditional domestic boilers. In addition, the plant...
Categoria Progetto: Heratech Project Energy Efficiency -
Web Content Article On Aug 4, 2020 5:14 PM
With the Geocall IT system, we have applied the benefits of digitalisation to our emergency response operations, making all relevant information available via smartphone. Find out how we have made...
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Web Content Article On Aug 4, 2020 5:12 PM
Since 2017, we have been developing a measuring system, conceived by Hera Luce, which analyses the materials used in public lighting. What's the target? Making their life cycle circular, as well.
Categoria Progetto: Energy Efficiency Circular Economy -
Web Content Article On Aug 4, 2020 5:08 PM
Producing electricity and heat from non-reusable waste. How? In a waste-to-energy plant: it's a safe and legally compliant plant and an energy resource for the local area.
Categoria Progetto: Energy Efficiency Circular Economy -
Web Content Article On Aug 4, 2020 5:04 PM
Waste can become sofas, lamps, games, and musical instruments. But even stage sets, art objects and installations. How? We'll tell you about it in this project.
Categoria Progetto: Circular Economy -
Web Content Article On Aug 4, 2020 5:02 PM
Thanks to robotics and artificial intelligence, we can streamline our workflows and enhance the value of people and their intellectual capabilities. With the Robotic & Intelligent Process...
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Web Content Article · By LUCIA ALGISI On Aug 4, 2020 4:49 PM
Thanks to the Optimised Seawater Protection Plan”, Rimini's beaches will be 100% safe to swim. Discover the most important milestones and works of the project to protect the sea
psbo Categoria Progetto: Heratech Project Circular Economy Water Project -
Web Content Article On Aug 4, 2020 4:39 PM
How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of...
utility4.0 Categoria Progetto: Innovation
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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