The Forlì remote control technology hub, the heart of Hera
Web Content Article · By Antonio Filippone On Jul 21, 2025 3:43 PM
A project developed in partnership with Aliplast and Idrotherm 2000 involves the use of recycled plastic to produce pipes for electricity and sewer networks.
Web Content Article · By Antonio Filippone On Jul 21, 2025 2:47 PM
From carbon footprint monitoring to transforming plastic into an endlessly recyclable resource. This is how, together with Aliplast, we are committing to the transition to a circular economy.
Web Content Article · By Palvi Andrea Tonziello On Aug 4, 2020 5:25 PM
A revolution rooted in the circular economy: thanks to separate waste collection, organic waste is fed into an anaerobic digestion process to produce biogas.
Web Content Article On Aug 4, 2020 3:28 PM
A major step forward in reducing environmental impact and optimising waste management: by harnessing the natural decomposition of landfill waste, Hera is producing clean energy to fuel Ravenna’s...
How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
.jpg/5c532605-0938-031b-74ff-89388f7410d3 "aliplast (1).jpg")
.jpg/468d051b-ba80-83a6-359d-7ef55eefd940 "general electric (1).jpg")
