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The Forlì remote control technology hub, the heart of Hera

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The Forlì remote control technology hub, the heart of Hera

How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers. 

To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.

Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.

In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.

The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services. 

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Innovation
Water Project

Algae to Value: wastewater turns into a benefit for agriculture

The connection between the water cycle and agriculture has grown increasingly strong over the years, based on a straightforward principle
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State-of-the-art prevention and control tools for high-quality water

Early warning system with innovative FingerPrint technology to ensure safe water
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Making water drinkable with nanotechnology: it’s now a reality!

Discover the project for “removing and capturing” microcontaminants with recycled materials
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Water Project
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The search for water leaks is now more efficient, thanks to cosmic rays

Hera continues experimentation of the innovative, fast and low-cost contactless system that uses space technology to detect water leaks in the network more quickly and productively
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Innovation
Water Project

Sentry meters, to detect water leaks in the network

The pilot project involving the installation of Kamstrup meters was carried out in Conselice, near Ravenna, and yielded excellent results. The tests now continue in Modena, covering a larger area
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Heratech Project
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A source of clean energy from sewers and wet waste: Biomethane

An investment of Euro 37 million. A plant that disposes of 100 thousand tonnes of organic waste produced by separate waste collection and another 35 thousand tonnes coming from green waste and pruning material. 
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Innovation

Hergo Reti: the smart approach to emergency service and maintenance

More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
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Innovation

Robotics at the service of humankind

Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Focus
Innovation

The Forlì remote control technology hub, the heart of Hera

How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers. 
Focus
Water Project
Innovation

The preventive maintenance of sewerage networks travels in space

We monitor the sewerage networks from high up on the European Space Agency's satellites to prevent any damage and take preventive action. Modena and Bologna lead the pilot project. Find out more.
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Energy Efficiency
Circular Economy

Ferrara, the city of "green" heat

What's Ferrara's green secret? It's underground, where a geothermal basin feeds its district heating system. The result? 87% of the thermal energy distributed in the city is "clean" and we avoid about 22 thousand tonnes of CO 2 emissions.
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Circular Economy
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Wastewater "gets beautiful" with ultrasound treatment

The ultrasound hydrolysis system, installed in the Forlì treatment plant, makes the life cycle of wastewater sludge circular. The result: less sludge to dispose of, and more biogas produced.
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Hergoambiente, waste bin speaking

Our 300,000 waste bins are talking. How? Thanks to a "tag" that always tells us where they are, how they are working and if they have been emptied. Find out more about the projects of HergoAmbiente, Hera Group's "smart" system to support waste management services.
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Hera and General Electric together for energy recovery

We have installed a turbo expander at the R&M stations of Ducati's factory in Bologna. The goal is to recover electricity from the decompression process of methane gas. 
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Innovation takes flight and offers a variety of perspectives

Hera Group's drones are alternative and supplemental investigation tools to provide quality services to the areas we serve.
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Data, the key to a smart future

From city to "smart city" thanks to data: with our detection systems we can monitor traffic trends, air quality and consumption of public parks. 
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The office in a device. Digital workplace

The Digital Workplace has transformed how we work, making office presence increasingly unnecessary, and fostering remote working and flexibility.
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Water treatment 4.0, between artificial intelligence and predictive technologies

Modena's smart purification plant is COSTANCE, the prototype of the purification plant of Granarolo dell'Emilia. Two outstanding examples of sustainable water resource management.
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What about your bill? Pay it with a click

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Bus fuel from trash: Hera's pilot project with "START"

To obtain clean energy to power Ravenna's buses by decomposing waste in landfills. 
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A source of clean energy from sewers and wet waste: Biomethane

An investment of Euro 37 million. A plant that disposes of 100 thousand tonnes of organic waste produced by separate waste collection and another 35 thousand tonnes coming from green waste and pruning material. 
Focus

Algae to Value: wastewater turns into a benefit for agriculture

The connection between the water cycle and agriculture has grown increasingly strong over the years, based on a straightforward principle
Focus

Biodiesel has been developed also from used food oil

Fuel may also be extracted from vegetable oils. Used domestic vegetable oil (such as frying oil) which is recovered by multiutility services via roadside containers and drop-off points, is transformed into biodiesel, which in turn is used to fuel the vehicles used for urban waste collection.
Focus

Bus fuel from trash: Hera's pilot project with "START"

To obtain clean energy to power Ravenna's buses by decomposing waste in landfills. 
Focus

Data, the key to a smart future

From city to "smart city" thanks to data: with our detection systems we can monitor traffic trends, air quality and consumption of public parks. 
Focus

Dialogue with the urban context for new energy: the Borgo Panigale cogeneration plant

District heating is already in itself a "sustainable" and environment-friendly solution, because it can guarantee better performance than traditional domestic boilers. In addition, the plant located in Borgo Panigale ensures lower emissions into the environment, more reliability and greater availability of energy. The system can heat the equivalent of 8,000 residential units. Currently, the turbines can produce 35,000 MWh of energy per year, almost twice as much as in the past.
Focus

Ferrara, the city of "green" heat

What's Ferrara's green secret? It's underground, where a geothermal basin feeds its district heating system. The result? 87% of the thermal energy distributed in the city is "clean" and we avoid about 22 thousand tonnes of CO 2 emissions.
Focus

Hera and General Electric together for energy recovery

We have installed a turbo expander at the R&M stations of Ducati's factory in Bologna. The goal is to recover electricity from the decompression process of methane gas. 
Focus

Hergo Reti: the smart approach to emergency service and maintenance

More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
Focus

Hergoambiente, waste bin speaking

Our 300,000 waste bins are talking. How? Thanks to a "tag" that always tells us where they are, how they are working and if they have been emptied. Find out more about the projects of HergoAmbiente, Hera Group's "smart" system to support waste management services.
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