Innovation in processes
We improve how activities are carried out by implementing Artificial Intelligence and new technologies for the digitalisation, automation and flexibility of processes.
Examples include predictive maintenance interventions, which can be applied both to the Group’s networks to optimise operation and maintenance activities, emergency response and large-scale works, and to energy production and waste treatment plants.
In addition, with the aim of encouraging and boosting innovation, we have launched social innovation initiatives involving associations, public bodies and companies – through HeraLAB – to jointly build a more sustainable future for communities.
Data and people for the ecological transition
Through data management and enhancement, the constant development of skills via continuous training programmes and stakeholder engagement, we make processes more effective and better integrated.
We implement innovative organisational and operational solutions to improve performance and service quality in a wide range of activities, including: predictive maintenance of systems and networks, water quality analysis systems, real-time biomonitoring, remote control centres and 24/7 emergency service management.
Technologies and skills to find better solutions
nnovation is an enabling factor in the ecological and digital transition. This is why we invest in new technologies and in the development of the necessary skills.
85%
of the water network covered by predictive maintenance
61.5 km
of reinforced power grid
63.3%
of employees with Digital Proficiency
Highlights
Robotics in the service of humans
Thanks to robotics and AI, we can make our workflows more efficient and enhance people and their skills. With the Robotic & Intelligent Process Automation platform, we have accelerated and improved the reliability of seven processes.
Robotic Process AutomationThe new era of recycling: the plastic of the future
From carbon footprint measurement to transforming plastic into an endlessly recyclable resource. This is how, together with Aliplast, we are committing to the transition to a circular economy.
The recycling cycle