State-of-the-art prevention and control tools for high-quality water Around 10,000 new substances are constantly being released into the environment. To ensure the quality of the water distributed, we need to intercept potentially polluting substances contained in the raw water we take from the source, and prevent them from entering our drinking water systems. How? Through an early warning system which, thanks to the use of innovative tools, makes it possible to develop preventive control of the quality of water in the network, and to anticipate critical issues and management problems. img_prevenzione_controllo_focus_110.jpg Early warning: how does it work? Water can be identified by creating a typical digital imprint, the FingerPrint, built on a specific template. Basically, UV-visible spectrophotometric analysis technology is used to make a “scan” of water, i.e. a kind of characteristic digital image, creating a spectrum associated with various organic substances. The model acquires the “fingerprint” of the monitored water and uniquely identifies it. When the water taken from the source has a “fingerprint” that is not recognised, the system triggers an alarm and further checks are carried out. This technology is particularly fast, allowing a water scan in less than two minutes. In addition, the system is very useful because it allows us to interrupt the withdrawal of water resources until the pollution has “passed”, or the reliability of the reported alert has been verified, thus guaranteeing high levels of safety of the water within the network. no

Sentry meters, to detect water leaks in the network contatori_kampsturp_110.jpg The Flow IQ® 2200 manufactured by Kamstrup, a well-established European supplier, is a sentry meter that can “listen” to the network thanks to a built-in hydrophone, i.e. a sensor designed to capture sounds and other acoustic signals underwater, which in this case is able to detect the noise associated with any water leaks. By placing the meters at strategic points in the network, about 50 metres apart, it is possible to create a grid within which continuous monitoring can be carried out. The meters transmit to a digital platform (called the LeakDetector) the minimum value of noise detected in 24 hours: if this is high, the meters will be highlighted with different alarm levels and analysis of the data will make it possible to identify whether it is indeed a water leak. If a leak or break code is activated for a meter, the customer will be notified promptly by our technicians. The meter testing phase started in May 2022 with the installation of more than 900 meters in the municipality of Conselice, where continuous monitoring of the water network began in September 2022 with real-time analysis of the leaks present, thereby allowing targeted intervention for repairs. It is planned to continue testing over a wider area, starting with Modena, where 1,300 meters are being installed. The Conselice pilot project: benefits noted Reliability The meters are extremely reliable, the leak and break indications that were verified were correct and no false positives were found. Promptness We intervened before customers called us: many leaks were repaired the day after they appeared, whereas previously some leaks would only have been detected following issue of a bill with an unusually high consumption figure. Permanent monitoring Compared to the installation of standard meters, the main difference is that with Flow IQ® 2200s, a permanent water leak monitoring system is put in place. Kamstrup meters are also smart meters and automatically send data to the portal. Rapid localisation If the meters are correctly positioned, field localisation is quick because the area to be investigated is confined. Integration The system interfaces seamlessly with other company monitoring tools. Affordability By correctly establishing the number of meters required, good network coverage is achieved without an unsustainable increase in costs. no

Making water drinkable with nanotechnology: it’s now a reality! Micropollutants, or microcontaminants, are chemicals such as pesticides, drugs, medicines and other organic substances that are present in water in very low concentrations. These are substances that are hazardous to human health and the environment, which we constantly monitor and research in order to identify effective removal mechanisms and abatement technologies. img_focus_nanotecnologie_110.jpg “Removing and capturing” microcontaminants The project involves the use of materials recovered from the production of hollow fibres for membranes, such as scaffolds used in the medical field which, combined with graphene, can be used as filter material in the water purification process. In this way, a valuable material, which would otherwise be lost as process waste, is put back into circulation and given new life. Laboratory tests were performed comparing conventional materials, such as activated carbon and innovative materials (PSU-GO, RGO, GNP, etc.) for the treatment of water resources at the Pontelagoscuro (Ferrara) power plant. The objective of the test was to verify the effectiveness of these materials in removing various micropollutants, such as: EMPs (Emerging MicroPollutants), EPs (Emerging Pollutants) and possible by-products of ozonation, such as bromates. The results highlighted the effectiveness of certain filtering materials and the next step will be the construction of a pilot plant within the Pontelagoscuro power plant, to further study and perform further tests on a larger scale. no

The search for water leaks is now more efficient, thanks to cosmic rays So far, the method used to find leaks in the water mains that run under our streets has been acoustic detection: technicians walk the kilometres of asphalt above the mains and use special devices to locate leakage points. Now, however, thanks to a system that uses cosmic rays, detection can also be carried out while following the network path in a car, thus proving faster and more profitable. Raggi_cosmici_focus_110.jpg Cosmic rays: what are they and how can they be used? Cosmic rays are an innovative method for water leak detection, based on the analysis of neutrons derived from secondary cosmic rays. It follows the same principle used to test whether there is water on Mars, but it can have different applications; for example, it is used in agriculture in the US for targeted irrigation. In short, this technology exploits non-damaging particles, the neutrons, from space. These continuously impact Earth, generating collisions between secondary beams, the energy of which decreases according to the material that is passed through. In particular, hydrogen in water interacts with neutrons by slowing them down or absorbing them. The amount of water in the ground can therefore be assessed by monitoring neutrons in the air: ground where water is present in a higher percentage will have a greater moderating/absorbing effect on cosmic rays than a drier area. By analysing the concentration of free cosmic rays, the presence of a water leak can be determined quickly and accurately, saving considerable time compared to traditional methods of investigation. In fact, this system can control a considerably larger network area, because it can travel on any vehicle on which it is mounted. The search can be carried out by real-time identification, i.e. simply by the passage of the device over the tube and immediate verification of the leakage as soon as the sensor signals a decrease in the number of neutrons, or by deferred search, when the sensor placed on a moving vehicle passes over the area several times and then indicates the wettest spots. The operator will no longer need to walk the entire water network with the geophone, but can go directly to the points identified on the map. Experimentation and results Together with the Department of Nuclear Physics at the University of Padua, we have developed a device that, mounted on a car, allows operators to travel along the network and monitor the concentration of neutrons on the road surface. The vehicle moves at a speed of 40-50 km/h along the road under which the water network runs and, using cosmic ray analysis, the levels of detected neutrons are shown on a display. When the concentration drops, it is a sign that the neutrons have been retained under the soil by a cluster of water. When this happens, it means that there may be a water leak in that very spot, underground, and technicians can promptly intervene for repairs. The testing of this technology, which we have been conducting since 2021, has confirmed the scientific soundness of the method: out of several thousand kilometres investigated, the same number of ruptures were found as with the traditional acoustic method, but with the advantage that the cosmic ray method is more productive, since the operator moves around in a car rather than on foot. With a network of some 30,000 kilometres to check, having this tool allows us to make great strides. In addition, cosmic rays are sensitive to even modest leaks, such as those from pipe joints, which are more difficult to detect accurately. This technology, which we have implemented thanks to a partnership with the start-up Cosmic and the team at Neptune Srl, is based on an isotope of lithium, lithium-6, which is the element that allows us to detect neutrons. We will continue to use it alongside the classic acoustic method, to locate all possible leaks and increase the level of effectiveness of interventions. no

PSBO: the gentle giant that protects the sea of Rimini Keeping the sea clean and ensuring that it is safe to swim in is a complex undertaking, but it's not impossible. Proof of this is the Rimini Optimised Seawater Protection Plan (Piano di Salvaguardia della Balneazione Ottimizzato - PSBO) Plan, the largest water reclamation project underway in Italy, which we worked on together with the Rimini Municipality and Romagna Acque. A construction site, indeed 14 of them, which are changing the face of a city that, for over 60 years, has been the backdrop for the holidays of millions of tourists, both Italian and foreign. With an investment of Euro 154 million, the project will ensure that swimming will be safe along the entire Rimini coastline, eliminating sewage from all 11 discharges into the sea. Restoring a clean, healthy, and transparent sea for Rimini and the whole local area is an essential step to promote and give a new outlook to the entire community. Indeed, the sea is not only a precious resource that drives the economy: it is the site of our identity. psbo.jpg Kennedy Square, where it all begins The massive work of the PSBO, the gentle giant that protects the sea, all begins under Piazzale Kennedy. In the event of a storm, in fact, the treatment plant cannot withstand the large volume of both sewage and rainwater it receives. In order not to damage the plant and to prevent flooding, the water is discharged into the sea without treatment. The operation causes ban on swimming, thus impacting the environment, public health, and the economy of the area. The PSBO avoids this situation thanks to two tanks as large as 20 Olympic-size pools, located 40 meters below ground. The first tank, with a capacity of 14 thousand cubic metres, collects the water from the first flush of rain, while the second one, with a capacity of 25 thousand cubic metres, is designed for "buffering", i.e. reducing the rainwater drainage sent into the sea. A forced ventilation mechanism, which sends the air sucked in from the tanks to a treatment system based on activated carbon technology, permanently solves the problem of bad odours. With their modern architecture integrated into the city context, the new waterfront terraces in Piazzale Kennedy will "hide" this complex structure. One already opened to the public in July 2019, and the other will be completed by summer 2020. The Santa Giustina wastewater treatment plant, the "heart" of the PSBO Once the water is collected in the tanks, its real journey begins under Piazzale Kennedy: perhaps the most important of the PSBO's activities. The buffering tank, in fact, is connected to a runoff pumping system that can pump 18,000 litres per second or convey it to the Santa Giustina treatment plant. This is the heart of the gentle giant of Rimini, who transforms the water to make it, as famous song says, "blue and clear". Enhanced with a series of measures that have doubled its capacity, the treatment plant is now able to treat all the wastewater, i.e. from domestic and industrial sewage, from the local area of Rimini and the state of San Marino, and serving 560 thousand inhabitants during the summer season. After separating the water from sand and oil, and eliminating the sewage using denitrifying bacteria (organisms that feed on the substances in the sewage), the treatment plant makes the wastewater transparent and clean thanks to microfiltration membranes, a cutting-edge technology that captures microscopic particles such as viruses and bacteria. The main construction sites of the PSBO Let's go through the history of this ambitious project together. The doubling of the Santa Giustina treatment plant started in 2013 and finished in 2015, was the real kick-off of the PSBO project. Its activity, which is the heart of the entire plant, is also closely linked to the conversion of the Marecchiese treatment plant, to buffer the flow rates to Santa Giustina. Another important milestone was achieved in 2014: the beginning of the remodelling of Rimini's sewerage system, which involved the rehabilitation of Rimini Isola, followed by the separation of the sewerage networks of Rimini Nord. The latter, completed in 2020, was a fundamental step for the entire project. It directly involved the residents of the area, who were called upon to connect their discharge to the new sewage water pipes correctly. At the same time, in 2015 we completed the work on the North Backbone, the link between the Santa Giustina and Bellaria treatment plants, and in 2018 the excavation (using microtunneling) of the South Backbone: thanks to the "mole" boring machine, we laid pipelines under natural slopes, or major roads in towns, without requiring extensive excavations. Further measures, such as the Ausa sewage collector, the Mavone floodway channel, and the sewer pumping station in Via Santa Chiara, have significantly reduced the risk of flooding in most areas of the town where this problem frequently occurs. In addition, with the Ausa Canal project, which artificially covers the canal, we have enhanced the water flow rate in the final stretch from the waterfront to the sea when the spillway channels are opened, creating a pleasant path between the waterfront and Piazzale Kennedy that makes even the nearby swimming facilities more attractive. The results we have achieved To date, more than 5 thousand square meters of coastline have been "freed" from swimming bans, and the construction work is now 90% completed. Thanks to sieving and storage treatments, we have also managed to recover over 20 thousand cubic metres of sand to replenish the beaches along the coast: this operation, which we could describe as a real "feeding" of the beaches by adding new sand, makes it possible to counteract the erosion of the coast, abiding by the principles of the circular economy. These achievements, along with all other planned interventions, have led the PSBO to be mentioned in the UN report "SDG Industry Matrix: Energy, Natural Resources & Chemicals" (2017) as a best practice linked to the sustainable development objectives of the UN’s 2030 Global Agenda. Heratech no

The preventive maintenance of sewerage networks travels in space From up on a satellite, we can see if an aqueduct has leaks, and we can predict if our sewer networks need maintenance. Indeed, the most advanced technologies enable us to be even more efficient in managing the water cycle, transitioning from "fighting fires"' to taking "predictive" action, to prevent collector failure as much as possible. manutenzione reti fognarie.jpg The new pilot project uses data provided by satellites of the European Space Agency. By overlaying the satellite scan on the map of our sewerage networks, we can precisely assess the state of the land and infrastructure. If we find subsidence, we carry out an accurate video inspection to act pre-emptively. Modena, where we operate a total of 2,230 km of sewerage network, and Bologna, where we manage about 4,000, are leading the pilot project. The areas, where the plain is interspersed with hills and mountains, have similar characteristics. In total, the project covers more than 6,200 km of network, on a total area of almost 3,500 km2. We are implementing and refining this monitoring system. We plan to extend it to other infrastructures in the future. With the experimental use of satellite technologies, the Hera Group participates in EuroGEOSS, the European project that puts the most innovative IT systems for the observation of terrestrial phenomena at the service of the environment. The CNR, the Italian National Research Council also participates in the initiative. " We have been enthusiasts of innovation, the development of new technologies and their experimentation", says Franco Fogacci, Water Director of the Hera Group. "These systems, based on satellite tracking, the result of high-level international collaboration, are creating added value for the integrated water service that Hera operates in 239 Italian municipalities, for a catchment area of over 3.6 million inhabitants. no

Wastewater "gets beautiful" with ultrasound treatment Wastewater is all the water that, after having been used in domestic, agricultural, and industrial activities, must be treated before being returned to the environment. This water contains a solid part – sludge – which is removed during treatment. But, in addition to giving a new life to wastewater, can we also make the sludge life cycle circular, by reducing the amount to be disposed of? Back in 2017, we started research to answer these questions, and, once again, we decided to invest in new technologies to lighten the impact on the environment and be more virtuous. In November 2019, our efforts became a reality, thanks to the ultrasound sludge hydrolysis system, installed at the Forlì treatment plant. In this system, part of the sludge from the wastewater treatment process is subjected to sound waves. The waves, in contact with the liquid matrix to be treated, biodegrade more volatile solids, increasing biogas production, and reducing the final dry matter in the sludge. All this makes it possible to significantly reduce the volume of sludge to be disposed of and opens up new scenarios for the use of the biogas obtained thanks to the ultrasound system. During 2020 the initial results will be reported and we look forward to sharing the successes of this new adventure with you. 110_150_depurazione.1597408821.jpg no

Innovation takes flight and offers a variety of perspectives Cameras on. Three, two, one... take one! Or maybe it would be better to say... Go! Our drones are off. Yes, you got that right. To ensure high quality services, we have invested in the most modern technologies, such as drones, which have become alternative and complementary investigative tools for the Hera Group. innovazione spicca il volo (1).jpeg Drones offer us countless opportunities in the management of essential services, such as checking the status of power lines, which can present problems that are difficult for ground-based operators to identify. We use helicopters to inspect the nearly 1,500 km of overhead power lines under our responsibility. Drones also enable us to protect our service areas by checking for possible illegal discharges and observing the filling status of landfills, and offer increasingly timely services by monitoring the upgrades of public lighting, observing tanks and roofs. Not only that: specially designed drones support us in sewer inspection, providing accurate data to help optimise our work. Our drones soar through the sky but also dive under water. Indeed, to offer higher and higher quality standards, special aquatic drones enable us to analyse the state of drinking water tanks, and of reservoirs without emptying them, giving us information about the collectors even if they are filled with murky water. For us, leveraging innovation to contribute to the development of the local area and promoting efficient use of resources are the pillars of a broader project: creating Shared Value. For some time, we have been using cutting-edge technology that goes beyond drones, like satellite scanning. With this system, we can remotely assess the stability of the sewer collectors, pre-locate leaks in the water networks, and monitor landslides in our Apennine service area, to prevent problems in the gas networks.

Water treatment 4.0, between artificial intelligence and predictive technologies The watchword is innovation. To protect the environment and those who live in it, and to provide quality services. That's always been our belief. But there's more. We need to add another watchword: resilience, the ability to cope with change. And when we speak of climate change, we have learned that innovation and resilience are inseparable. The most modern technologies allow us, in fact, to face sudden changes, turning to prevention, the ability to predict causes and consequences, acting in advance. Image_psbo.png Following this principle, and as the second-ranking Italian operator in terms of volumes of water sold, we have earmarked Euro 830 million for smart technologies in our Business Plan for 2023. In fact, the networks and plants of the water cycle are subjected to increasing stress due to the ongoing climate change, and only our ability to adapt and innovate, has made us an Italian excellence in the industry. The investments we have made are 20% higher than the Italian average - almost Euro 176 million in 2019 alone – and reaffirm our commitment to a circular and regenerative economy, starting with water. In particular, by complying with the requests of the United Nations Global Compact on the sustainable management of water resources, we remain committed to continuously innovate the service to achieve its gradual decarbonisation. This happens not only by using only renewable energy but also through energy efficiency projects and optimisation of the processes involved in the treatment. There are two virtuous examples we are particularly proud of, the Modena treatment plant and that of Granarolo dell'Emilia (Bologna). THE SMART TREATMENT PLANT IN MODENA Blue water, clear water. This is the refrain that welcomes to Modena's smart treatment plant. Its new predictive system, unique in Italy, enables us to improve the quality of the water we return to the environment and to further reduce the energy consumption of our wastewater treatment plant. Here, technological innovation, integrated systems, and efficient use of resources are at the forefront. The project, developed together with Energy Way (the company that develops mathematical models for the efficient and sustainable development of businesses), created a system capable of controlling the oxidation process, a fundamental phase of the wastewater treatment cycle, anticipating the needs of the plant's activities. In fact, the requirements vary according to the water flow rate and the concentration of organic pollutants. The smart controller anticipates, 30 minutes in advance, the condition of the plant and acts beforehand to avoid the concentration of pollutants or energy peaks. The pilot project has yielded positive results, which we are proud of. The Modena treatment plant, which can cope with the needs of 500,000 inhabitants, recorded a 16% decrease in energy used in the oxidation process, compared to a traditional control system, and a further 8.1% decrease in the presence of nitrogen in the outgoing water (a parameter already below the regulatory limits). WELCOME TO CONSTANCE, PROTOTYPE OF THE GRANAROLO DELL’EMILIA TREATMENT PLANT It's just been born, but it's looking very promising. We are talking about CONSTANCE (COntrollo iNtelligente e geSTione Automatizzata per il trattameNto di aCque rEflue). The system is the fruit of a partnership between Hera Group and ENEA (Ente per le Nuove tecnologie, l'Energia e l'Ambiente), is based on machine learning technologies, and can reduce energy and water treatment plant management costs by more than 30%. The prototype has reached a level 7 technological maturity and is ready for industrialisation; the first tests were successfully carried out in our treatment plant in Granarolo dell'Emilia (Bologna). CONSTANCE's main innovative feature enables us to remotely manage multiple treatment plants and to estimate in real-time the percentage of pollutants entering the plant, such as nitrogen, reducing them and thus returning cleaner water. "At Hera, we place technological innovation among the fundamental pillars of our management and development strategy. With this in mind, in 2017 we formed a partnership with ENEA to build projects of common interest," says Franco Fogacci, Water Director of Hera. "The experimental test project of ENEA's CONSTANCE controller at our treatment plant will allow us both to further develop skills, know-how, and transfer new technologies into real applications on an industrial scale, for the benefit of citizens and the environment", he concludes.